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Custom Aire HVAC & Duct Cleaning

4.6(
225
)

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

... +9 more

About us

We are a full service heating and air conditioning company. Family owned & operated, we have been providing our customers with dependable service throughout Philadelphia, New Jersey, Bucks and Montgomery Counties. Throughout our history--46 years at the same location--we have worked hard to stay at the cutting edge of the ever-evolving heating and cooling industry. We have built our company on honesty and integrity in everything we do and it shows with our level of service. Our dedication to quality service and professionalism has earned us customers' confidence and trust. 32 employees. No subs. Charges a flat rate. No travel charges. Additional email - info@customaire.com

Business highlights

56 years of trusted experience
Emergency Services Offered

Services we offer

Heating & air conditioning - design & build services & installation, air quality, heat pumps, gas furnaces, oil furnaces, gas boilers, oil boilers, ductless solutions, duct work & cleaning, ventilation, plasma sheet metal, high velocity, humidification, water heaters, tank less water heaters, central air conditioning, commercial refrigeration. Commercial & residential markets. Rooftop replacement equipment

Services we don't offer

Window air conditioners

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6225 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
4%
2
3%
1
7%
Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Write a review
Showing 201-225 of 225 reviews
Debbie B.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$290
Response from Custom Aire HVAC & Duct Cleaning
Dear Ms. [Member Name Removed] Thank you for allowing our company to work for you. I sincerely appreciate you taking the time to submit a review. We are a 47 year old family owned company and will always strive to do the job right the first time and uphold the highest quality workmanship and integrity that is our foundation. Thank you again and don't ever hesitate to contact us if there is anything we can help you with. Scott Schneider President Custom Aire Inc.
Deborah B.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent customer Service. Workman were professional did excellent job and completed work in a timely manner
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Custom Aire HVAC & Duct Cleaning
Thank you for allowing our company to work for you. I sincerely appreciate you taking the time to submit a review. We are a 47 year old family owned company and will always strive to do the job right the first time and uphold the highest quality workmanship and integrity that is our foundation. Thank you again and don't ever hesitate to contact us if there is anything we can help you with. Scott Schneider President Custom Aire Inc
Walter L.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: winter tune up of heating system
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Custom Aire HVAC & Duct Cleaning
Thank you for allowing our company to work for you. I sincerely appreciate you taking the time to submit a review. We are a 47 year old family owned company and will always strive to do the job right the first time and uphold the highest quality workmanship and integrity that is our foundation. Thank you again and don't ever hesitate to contact us if there is anything we can help you with. Scott Schneider President Custom Aire Inc
Dan V.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Custom Aire HVAC & Duct Cleaning
Thank you for allowing our company to work for you. I sincerely appreciate you taking the time to submit a review. We are a 47 year old family owned company and will always strive to do the job right the first time and uphold the highest quality workmanship and integrity that is our foundation. Thank you again and don't ever hesitate to contact us if there is anything we can help you with. Scott Schneider President Custom Aire Inc
Annamae B.
12/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Response from Custom Aire HVAC & Duct Cleaning
Thank you for allowing our company to work for you. I sincerely appreciate you taking the time to submit a review. We are a 47 year old family owned company and will always strive to do the job right the first time and uphold the highest quality workmanship and integrity that is our foundation. Thank you again and don't ever hesitate to contact us if there is anything we can help you with. Scott Schneider President Custom Aire Inc
Joyce B.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: serviced my heater and replaced a broken part
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Custom Aire HVAC & Duct Cleaning
[Member Name Removed], Thank you so much for inviting us into your home and for the opportunity to discuss your options. I am glad we were able to provide repair and replacement pricing so you could make an informed decision that was based on your best interest. We try to educate all of our customers on what are viable options based on economic, operating cost, and long term investments that are can assist in your decision. Thank you for allowing our company to work for you. we hope to be your long term heating and cooling company. All the Best, Scott Schneider, President
Joyce B.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Talked to co about a heating system. I have not made a decision ...information very helpful the service has been excellent.
Rating CategoryRating out of 5
Yes, I recommend this pro
Joan D.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Richard E. B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250
LISA R.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They put in a new coil in our heat pump; we have a service contract with them are they are really easy to work with.
Rating CategoryRating out of 5
Yes, I recommend this pro
Helene L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heater Maintenance in compliance with the Central AC Unit purchased and installed in April 2014. I've used them for my previous Central Air Unit and have a maintenance policy with them for my Heater/AC Units. They are reliable and dependable.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Aire HVAC & Duct Cleaning
Thank you for choosing Custom Aire, Inc. for your HVAC & Duct Cleaning needs. We are pleased to hear that you were satisfied with your service and thank you for taking the time to grade and write a review for our company. We strive for perfection. If there is anything else that we can do to provide you with the best service please feel free to contact our office. Thank You Again!
John M.
04/2015
4.0
heating & air conditioning/hvac, water heater repair
  + 0 more
unknown
Description of Work: Serviced my AC system under an annual maintenance contract. I had contacted them to install a water heater but the price was several hundred higher than the one I selected.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
patricia S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Professional,took care with neatness, painted old registers.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Custom Aire HVAC & Duct Cleaning
Thank you for choosing Custom Aire, Inc. for your HVAC & Duct Cleaning needs. We are pleased to hear that you were satisfied with your service. We strive for perfection. If there is anything else that we can do to provide you with the best service please feel free to contact our office. Thank You Again!
Gloria G.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went well.
Description of Work: Inspected and cleaned the oil furnace.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$89
Marie S.
12/2014
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
unknown
Description of Work: Two custom aire gentlemen arrived on time. They took extra care to make sure they worked very neatly, wearing over the shoe covers and cleaning as they went. |Both men were very professional and courteous. I have had this type of vent cleaning in the past and no one has surpassed or come close to the work that was performed. My house is dust free. The air being discharged from the vents is now dust free. I will definitely use this company again and recommend it highly.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Aire HVAC & Duct Cleaning
Dear [removed member name], Thank you for taking the time to write your review of our duct cleaning job and the crew that performed the work. I thank you so much for being a customer and inviting us to work in your home. I'm happy everything was professionally performed and in accordance with our SOP's for duct cleaning. If there is anything we can do for you in the future for your HVAC system, answer a question or anything in general to help, please don't hesitate to contact us. Thank you for allowing us to earn your business. Have a wonderful and safe Holiday Season. Scott Schneider Custom Aire Inc.
SHARON L.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dave B.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced Heat pump and air conditioner. I have been a customer for 25+ yrs, they are the very best.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leonard O.
04/2014
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Imad B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Carlos C.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$216
Mitchell A.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased the big deal for an A/C service call. They did more of an inspection. They did not end up doing any work on the unit. I do not remember scheduling issues. It was months and cannot remember details. I do remember any negatives about the experience.
Rating CategoryRating out of 5
Yes, I recommend this pro
Emily G.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
robert C.
12/2013
4.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: they installed high efficiecy Weill-Mcclain propane heater in the fall of 2012. Installation went OK, but I have had problems with it twice. So far they have been very responsive to the problems.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Michael C.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$456
Response from Custom Aire HVAC & Duct Cleaning
[Member Name Removed], Thank you so much for allowing our company to work for you and for inviting us into your home. We really appreciate the time you took to write a review. We are here and ready to help in any way possible, thank you again for chosing Custom Aire for your HVAC needs. Sincerly, Scott Schneider, VP, & Jim Ziegler, Service Manager
George N.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service.
Description of Work: Put in new furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

962 Bristol Pike, Bensalem, PA 19020

http://www.customaire.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Appliance Repair,
Heating Oil,
Natural Gas Lines,
Fireplaces,
Chimney Repair,
Chimney Caps,
Gas Logs

FAQ

Custom Aire HVAC & Duct Cleaning is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Custom Aire HVAC & Duct Cleaning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Custom Aire HVAC & Duct Cleaning does not offer free project estimates.
Yes, Custom Aire HVAC & Duct Cleaning offers eco-friendly accreditations.
No, Custom Aire HVAC & Duct Cleaning does not offer a senior discount.
Yes, Custom Aire HVAC & Duct Cleaning offers emergency services.
Yes, Custom Aire HVAC & Duct Cleaning offers warranties.
Custom Aire HVAC & Duct Cleaning offers the following services: Heating & air conditioning - design & build services & installation, air quality, heat pumps, gas furnaces, oil furnaces, gas boilers, oil boilers, ductless solutions, duct work & cleaning, ventilation, plasma sheet metal, high velocity, humidification, water heaters, tank less water heaters, central air conditioning, commercial refrigeration. Commercial & residential markets. Rooftop replacement equipment
Window air conditioners

Contact information

962 Bristol Pike, Bensalem, PA 19020

http://www.customaire.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM