Custom Aire HVAC & Duct Cleaning

The experience I had with this company was horrible. The initial sales experience went ok, but the installation was very unpleasant. I am a New Jersey resident and I had my oil heating system converted to gas. I chose Custom Air because of the knowledgeable sales person and price. Once I placed my down payment, I felt like I was a number and experienced horrible customer service. Custom Air had little knowledgeable about New Jersey permits and procedure with the gas company even after my research and providing them with the information. My newly installed unit had to be inspected several times by the township due to failures. After a couple weeks of my newly installed system, the system shut down and was unrepairable. They had to completely rip out the other system and replace the work that they had just installed. The Custom Air owner did help resolve this issue and helped me get an upgrade, however it took over 2 months to accomplish this.

We had Custom Aire come out to give an estimate because of Angie's List. We chose to use Custom Aire primarily because of their representative, Geoff Moskowitz. Geoff took his time explaining the different systems and the pros and cons of each. He was patient with our questions and bent over backwards to accommodate us. Came out a second time to meet with my husband; came by the house after hours to pick up a check even though I offered to drop it off at the office, which is very close to my home. The tech team, Tom and Eric did an excellent job with the installation and were also more than willing to answer questions and explain what they were doing and why, all with good humor. Another selling point for us was the financing program. Carrier, manufacturer of the systems we chose, has a deal with a national bank to offer 36-month interest free financing. Custom Aire offered that financing on the systems we purchased. Another company we interviewed, who gave us a higher bid on the exact same systems, told us we would have to purchase a more expensive system to get that deal. Just to be clear, Custom Aire was not the lowest bid we received but they've already proven to have been the smartest one. Definitely, of the companies we chose to interview, I feel Custom Aire was the best choice, hands down, and would confidently recommend them to anyone.

The installers arrived on time with all necessary parts and tools. They were very professional and completed the installation with exceptional know how and speed. The total time for the installation was seven hours. Particularly impressive was the cleanliness by which they left the work area when they finished. I highly recommend Custom Aire.

Call for estimate. Justin showed up went over the duct work and the procedure they would use. Did a "sales pitch" for why duct cleaning is necessary and the proper procedures equipment, but I was already familiar with these and with this company's great rep so I cut this short. We booked the service and a few days later, he came back out and thoroughly cleaned all the ducts. It took from about 8am to 4pm to completely do everything. This entails taking off the vents, cleaning them, sticking the rotobrush (shop vac with rotating brush on end) down the vent, and video inspection of each vent to make sure all debris and dust is removed. This is repeated for every supply and return vent, in addition access holes were cut in the main trunk lines in the basement (and later patched) so that every inch of duct gets cleaned. After completion, anti-microbial agent is sprayed into the system to kill anything that was stirred up. I was thoroughly impressed with the attention to detail and work-ethic. For example: showed up promptly, put down floor pads covering the area he was working, came back and effectively vacuumed the whole house to make sure any dust/debris that was created was removed, grills that were painted over (detachment chipped the paint) were caulked with matching white caulk at the top to blend in seamlessly with the paint. We talked at length about pros and cons to the various air quality improvements I could make (e.g., HEPA filter, UV light, filter, etc). I made sure to educate myself independently about these improvements first and was surprised by his honesty and unbiasedness about the various products. For anyone who has seen air duct cleaning on Holmes on Homes / Holmes Inspection...they use the same machine, Rotobrush. This is what you want (not some giant vacuum truck that hooks up to the system). My air duct cleaning experience with Justin will most likely CustomAire all my future HVAC business. I was very impressed and would highly recommend.

I had no problem scheduling an appointment for fall maintenance. The phone service is always pleasant and accommodating. Sam called me from the road to let me know he'd be a few minutes late which was very considerate. He put on shoe protectors before entering my house! Sam had performed maintenance service previously and I find him to be a polite, responsible, and engaging young man who spends a full hour carefully checking the heating system. I've been using Custom Aire for six years now which should tell you that I am pleased and comfortable with this company. It is a peace of mind kind of service which is often overlooked, but I've made that mistake in the past and paid for it dearly!

I don't remember the details since it happened in February, but I remember feeling that I would call in this company again because it was a positive experience.

After considering many companys and personal friends I decided to go with Custom Aire based on Angie List reviews, not necessarily on price but I felt their price was fair (I had quotes as high as $13,000 for the same job!!!) My salesman Mike was very quick to respond to my questions via email and scheduled the install within 2 business days of completing the contract. Mike said the Job would take 1 day. The crew came out on time (I am very particular about punctuality) and I was a little dissapointed because the crew guys looked young. The first thing they told me was that it is going to take 2 full days to complete which would have been hard to take another day off from work. They sensed my dissapointment and without me even asking they called the supervisor and got a third guy out to help complete the Job. The supervisor Bo even helped out for a couple hours running the lineset. They stayed overtime until 630 and got the job done! Even though the crew looked young they were extremely professional, clean and knowledgable. The one guy Joe had been there 6 years and really was thorough and clean. Joe really knew what he was doing and explained to me everything I needed to know about the system. The other guy Alex was only there 6 months and was still learning but it seemed that he was eager to learn and worked hard. Even though I was happy with the crew I still wonder why they paired a new guy with a younger installer. The thing that most impressed me was that it started to rain about 9:00am and it didn't slow them down at all. Even though it was muddy outside where they were working they left the house cleaner than when they came (my basement was pretty messy when they came). I believe this is a company you can put your faith in to treat you as a valued customer. They will do the Job right and stand by thier commitments. I had a pleasent experiance with whomever I came in contact with at this company, I would reccommend them to friends and family. I did have a friend come out that works in construction and he was impressed with the work done. You can't go wrong with Custom Aire!

Never again! I called this company because of the ratings here. I needed the AC unit in the attic replaced. The salesman said it would take two days, it took four days! And now I have a crack in the ceiling thanks to a leaking pipe in the attic. The closest appointment is the next day when it could result in a hole in the ceiling. and the rep even gave me attitude. I am sure I overpaid for the whole project but I don't know how to install an AC unit in the attic so I had to pay for it. Never again would I hire this company and I don't recommend it.

I called for emergency service on a Saturday morning and left a message. Phone call was returned promptly and Norman arrived within the hour. This is a very professional and friendly company. They even put covers around their shoes before coming into the house. Everything was explained to me in detail and the technician did not try to sell me anything! I plan to use them again. Highly recommend!

Norm was on time, friendly, professional, and knowledgeable. He did a great job and we will call Custom Aire again. Highly recommended.

The service tech. was on time, friendly and professional. He did a great job and we would call them again. Highly recommended.

I did not like that their finishing work was poor. However, I did like that they finished the job in a timely manner.

Came home from vacation on 100 degree day to find AC malfunctioning. Called Custom Aire at 5:00 p.m. that day (Friday) and they committed to having a tech at my house the next day, early. At 8:30 the tech showed up, put on protective booties and started to ook things over. Tech was very polite and fixed the problem. Very happy with service. I became a customer of Custom Aire. They did what they said the would do, when they said they would do it at a reason price. If you need AC repair, call Custom Aire.

The 2 techs came at 8 and were professional and polite. They got right to work and werefinshed around 2. They showed me how to program the thermostat. I asked about myduct cleaning(already paid for) but they said I had to call the office, they only deal with the Hvac part. One of the techs smoked and I was concerned about cigarette butts but they cleaned up and no cigarette butts were on the property. Nor did they smoke in my basement.The only thing I did not like was having to call and schedule my duct cleaning. I felt that thisshould have been done when the appt was scheduled for my install. I thought it could allbe done the same day or the 2nd day i took off from work.At any rate, i was pleased with the install and my unit. They did correct the problem withmy ductwork.Once I adjusted the thermostat, the air is nice and cool.On June 6, 2012, I had my ductwork cleaned. The Technician came at 10, was scheduled for 8but I was notified that he would be late. Things happen. Justin was really pleasant and nice.He warned me that he would be about 5 or 6 hours to properly clean my ducts. He stated that the previous cleaning was not done well(sears)He cleaned my vents, put caulking around and tightened them. He showed me the dirtand loose material that has accumulated in my ducts, checked my furnace. He explainedthat I'll need my vents replaced. Put drop cloths around the areas he was working inand vacummed any dirt. He put deodorizer in the duct. He put a reminder on my heaterfor the next cleaning. He was done around 3:30. Since then, the air flows well and it is free of smells and dust. All in all, I was pleased with Custom Aire's service and have a service plan to usethem in the fall and next spring.

Fantastic job. I would hire them again.

Super, Jon was very knowledgeable and seemed very willing to help us get the problem resolved. Very Professional and still relaxed and explained what was going on. You would like having him do any repair job for you, instills confidence.

They were two young men that came and were very good. They were very professional and clean. They took all the dust off the registers and the laundry top. They cleaned up after themselves. I am thinking of getting a regular maintenance policy from them. I think they were a little expensive but I don’t know much about duct cleaning prices. I would use them again in the future.

They told me the system was red flagged due to a carbon monoxide leak. However, they were completely unaware that the major part (heat exchanger) of the unit was under warranty and they made no attempt to collect any information regarding the warranty on this part. Even when I contacted the manufacturer and got information about the warranty, Custom Aire was following it up with misinformation.

I have been using Custom Aire now for over six years. I have found them to be reliable and honest. Everyone seems to know what they are doing and their work is taken seriously. I will use them again in the fall and will purchase their maintenance plan then.

serviceman very nice explained everything he did

We had just gotten an electric bill for $650 which is much higher than normal - almost 2x. Joe arrived on time - figured the problem out within a few minutes and made recommendations to prevent a recurrance. Joe treats his job as a career and it shows. This is my Heating and AC compnay now.

Serviceman was very professional and thorough. Showed me how to flush the system in the future.

The man came the first time on 2/9/12, but said he could not do the work from the inside of the house, which I was annoyed at because I specifically told the girl who made the appointment that the dryer vented on the roof. However, the roof had snow on it so he could not go up there on 2/9. We made arrangements for him to come back on 2/14/12, but since the weather report said snow/rain, I re-scheduled for 2/15/12. He came on time and the vent cleaning commenced as expected. He did a good job and was done in about 1/2 hour.

Joe was very professional, thorough and improved my system overall.

My experience with Custom Aire was outstanding from start to finish. Using a coupon purchased on Angie's list for a different HVAC company, I arranged for a furnace inspection/cleaning, and discovered that the unit was malfunctioning and the tech was required by law to shut it down. This was unexpected, I was very concerned about the cost, and I really knew nothing about HVAC systems, or if it made sense to replace the same-age central A/C at the same time. I selected four HVAC companies from Angie's list, explained the situation, and requested quotes. I finally selected Custom Aire based on their pricing, reputation, dependability, service plan, and extras they provided as part of the installation. Geoff is the rep who worked with me, and he couldn't have been more helpful, patient or flexible. He came out to the house and spent close to two hours going over all the options I asked about including: replacing just the furnace, replacing both furnace and central air, green options and whether they made sense for me if I'd only be in the house a few more years, and high, medium, and low price-range options. He reviewed the pros and cons of each, with no pressure to purchase any particular option. He looked into several financing options and recommended an option that has worked out very well. Installation would have been within a day or two of signing the contract - it took longer ONLY because of my dithering and then leaving town for a week. The installers were on-time, personable and polite, and worked quickly and efficiently. They let me know shortly after they started that installation would take 2.5 days instead of the original 2 day total - I appreciated knowing in advance so that I could plan accordingly. There was a problem with the size of one of the units, but it was dealt with quickly and with no big to-do. Custom Aire custom makes all duct work at their location, and they replaced all my rusted, totally degraded duct work at no additional charge. Clean-up was terrific - the only reason I would have known that they'd been there was because it was cleaner than before they started. There was no pressure about the service plan. One year warrantee includes a check of the A/C unit in the spring before I begin using it. Service plan had several different price options - Geoff noted that the mid-price option seemed to be most popular, but that I didn't need to worry about that for a year. He also noted when he came out to inspect the installation that the servicemen recommended that my chimney be inspected/repaired within the next year or so - not something I look forward to, but I appreciate their bringing it to my attention. I can't believe how much warmer my home is now, with the thermostat set at the same temperature as it was with my old system! I recommend Custom Aire without reservation. I will absolutely use their services again. Thanks guys!!!