B & H TREE SVC

This review spans over a number of years. I have used B&H periodically since I bought a house back in 2009 to remove groups of trees on the property. In the early days when I dealt with them I would have given them an A in all areas because they would get the job done, it was a great price, they did good work, cleaned up after themselves, and were easy to deal with. However I have had to start docking points on them due to mainly the Professionalism concerning two more recent encounters. Over the years I noticed that they have been declining concerning their professionalism. Not sure if it is because they take me for granted since they are familiar with me or not. The past two times I have used them they have left in the middle of a job. The first time this happened they said an emergency job came up. I can understand that and they did come back after a few days. The last time I used them it happened again and this time they left a mess on my yard which I had to clean up just to mow and they also left debris on the neighbors property. They eventually came back after 2 weeks and I think that was because the neighbor was calling to complain to them (I gave them the number). They owner of B&H would not return my calls or answer when I would call. The neighbor actually called me to let me know they showed up to finish the job. One of my mistakes I think was the fact that since I was used to dealing with them and if the job was going to just take a day I would give them the check for the job and leave for work. I speculate that maybe since they were getting paid up front that maybe they were stopping in the middle of my job so they could take on other work if the opportunity arose... again, that's just me guessing as to what was going on. I know one thing. Never pay them fully up front and only a down payment. When they have completed the work it was done pretty good but their behavior the last two times of dealing with them has given me pause where I will definitely check out other tree services where before I would just automatically use them.

The first day, they showed up on time, worked very quickly and efficiently. They left the area which they had done neatly raked and looking good. The second day, things were not so good. We were told initially they would not remove the stumps of the trees they had cut; they would still be about 2 inches about the ground. The contract said they would be paid upon completion. We paid by check and they almost immediately quit where they were. They also left about a 7 foot tree trunk in the back yard, destroyed my garden completely and shrugged shoulders when I mentioned the garden...which we had pointed out to them before the work started. We asked them to return to get the tree trunk and contracted to cut the stumps in the back yard to ground level for another $1800. I reminded them about the ones in the front yard, but they were never taken care of. Professionalism? Too familiar. In retrospect, wish I had shopped around and gotten references.

They're very personable and knowledgeable, and they came out very quickly. They seem to be doing the job very well. They're still working on it, but at this point, I would absolutely recommend them.