LIN'S TOUCH OF ELEGANCE

Incredibly disappointed in the experience we've had here. Paid $1057 to have a very small chair reupholstered, refinished and stained - upholstery was satisfactory but the wooden arms and legs of the chair were simply oiled, not refinished and stained. A second chair has been upholstered with the wrong fabric twice so far after having initially had a replacement selection made for us when our selection was unavailable and subsequently having the wrong fabric ordered by her staff the second time. We were at no time told our initial fabric selection had been discontinued by the company. We were not given the opportunity to select an alternate fabric - the choice was made by the owner. When we were dissatisfied and offered by the owner to have it corrected, we selected a new fabric and asked the employee who helped us to call the manufacturer in our presence to insure availability-which she did. When we were called to pick up the chair, we discovered that it had been covered in the wrong fabric AGAIN. When we felt it reasonable at that juncture to terminate the contract for service and request a refund of the $1500 paid to date for the second chair, we were denied by the owner. The owner offered us $750 which we declined. It should NEVER be the customer's obligation to "cut the losses" with a business who has made mistakes twice. We've had to initiate civil action to pursue a refund. Unfortunately I'll think twice about supporting small local business as a result of this disheartening experience. after more than a year of attempting to negotiate with this merchant, we're still out $1500+ ......multiple attempts to resolve this matter without civil litigation including through the Better Business Bureau. Settlement offers were insulting low - less than half of what we've paid. Merchant feels it's reasonable to expect us to pay for upholstery that we never selected TWICE - first time, she selected a replacement fabric without informing us our original selection had been discontinued and second time her employee ordered wrong fabric but settlement offers were inclusive of upholstery costs. We were also expected to pay for work that was never contracted for as well as work that was contracted for and never completed. Negotiating appeals processes is time-consuming and expensive. We chose to not obtain legal counsel since we'd already invested so much money with this vendor to begin with. Overall, unethical small business willing to forego reasonable customer service and quality workmanship to keep failing small business afloat.