Steri-Clean Pittsburgh

Kersten, the person who cleaned my house, was efficient, cooperative, and very professional. She arrived on time and worked meticulously to complete the project. She moved the refrigerator and stove and removed a dead mouse. While the cost was a little daunting, I was very happy with the cleaning job. I can reclaim all areas of my house and I am no longer worried about diseases associated with rodents. Kersten disinfected all surfaces contaminated with mice droppings. My peace of mind was worth the price of the service.

Marc Cline met with us initially to assess a hoarding situation of a family member. He gave us a price and we agreed on a starting date to clean out a one story, two bedroom home plus basement and garage. The junk was piled ceiling high in the main living areas and the basement was nearly inaccessible due to years of accumulation. We told Marc that we could only afford three days of clean up so his workers would have to do the best they could in the time allotted them. On the start date, Jesse, the foreman, and crew arrived on time and ready to work. The crew starts at 9AM and works until 4 PM with an hour for lunch. They worked tirelessly and efficiently in hot August weather with no air conditioning as the air conditioning unit was not operational. Even after discovering mice droppings and donning protective gear, there were no complaints and no work stoppages. The crew was polite, efficient and tireless as they worked to complete a task that was monumental. The crew took the time to put any items, including documents, check books, jewelry, cash and coins that they found in a separate box which was given to the family daily. They went above and beyond working the entire three days to accomplish as much as they were able to do. Would we hire them again? Absolutely! This was a job to be tackled by professionals as they brought the tools necessary to do the work and to haul the junk away including furniture and rugs. Steri-Clean Pittsburgh did an excellent job cleaning up a hoarding situation that we could never have accomplished ourselves! Thank you!

It was the worst experience in my life...I was told by Marc the owner that it would be kept confidential...The hotel GM, Innkeeper, and Executive housekeeper were also advised in confidentiality...I was also under the impression that Marc, the owner would be there....Well 3 younger people came and it was a fiasco!!! They came at 9 and one of the guys who said he was a supervisor asked me for the $2,650 out front and Marc had told me it was when they finished that I paid, so that kind of threw me there...They brought their bins up which were in the hall and they were definitely not professional or discreet!!! The one kid was probably the most conscienscious...They just started going through different areas at the same time and I honestly do not know if they kept anything that was still good...I felt more overwhelmed and stressed...They did not wipe everything down as they were suppose to and it just felt so disorganized...The one guy and girl were a couple from what I gathered so they were continually talking about life stuff and kept leaving the room...Honestly I felt like it was their first day on the job!!! By 11:30 AM, they were already talking about not being able to be finished but were going for an hour lunch?! I was never told that they would be done at 4 pm, which meant I paid $2650 for 6 hours of non-completed work...When they left I had a melt down and realized, that they really didn't complete what they should have and I had so much to do!!! On top of that because of them not being discreet, the rumor mill with the staff was rampid and I was devasted....I couldn't sleep at all that night and decided to stick up for what was right... So the next morning, I called my banks and it was too late to cancel payment...So I called the owner of Steri-Clean, who gave me an attitude and I told him first of all, that he overcharged me and I wanted my money back and shame on him for charging me that amount of money...I told him that his people were not discreet and he did apologize but too late for me to not be gossiped and lied about!!! He finally came to talk to me and I showed him the room, he was very cocky with me at first and several times I just had to walk away because no matter what was written about how they took care of people in my situation, I wouldn't want anyone treated like he did to me...He finally decided he could come for 3 hours and honestly he owed me at least 6 and money back...It's another situation where the money rules, but I did at least get $212 back for him overcharging but honestly, it should have been more...I'll bet you any money, if I had a husband or boyfriend there to support me...It would have been completed the right way!!! He even admitted to the hotel manager that it was done "half-assed" (his words)... Also, he promised confidentiality and discretion, that's why I paid him to do it and supposedly he showed the manager some pictures which then staff started spreading rumors about...So, trust me, I am not in the best place at this time....I just feel like someone keeps punching me in the stomach... So my words of wisdom to anyone going through a very difficult time and are overwhelmed and need a lot of help with discretion and confidentiality...Check reviews, call around to see if anyone else does this....Have everything written down and signed...Make sure that He writes down everything they are going to do and the full price including tax and the time frame that they are giving you!!!...Also, that he tells you if he (the Owner) will be there and how experienced are the staff that are coming....Because, if he does to you, what he did to me you will be more overwhelmed afterwards...I wish you all the best!!!

Marc Cline led a stellar Steri-Clean Pittsburgh crew of three across three days here, executing a carefully orchestrated plan to shape up this large home plagued by my hoarding tendencies. When we moved here, I brought the sum total of everything I had hoarded from multiple previous moves. "You never know when you're gonna need that!" has been my decades-long battle cry. The basement and garage areas here comprised a chaotic warehouse, jammed with a ton (probably literally) of old junk that should have been trashed decades ago. Empty cardboard boxes were a specialty and dominated the almost landfill-like landscape. Marc and his associate, Jesse, first made a cost-free visit to our mess to evaluate the task and give us a time and fee estimate. They spent a lot of effort going over all the spaces that needed tending and their manner and professionalism could not have been more enjoyable. We had some chuckles as I embarrassingly revealed the dark secrets of my hoard. Now, I'm not in the same class as the "Hoarding: Buried Alive" folks on TV, but the tipping point for me came one day when I was out in the house garage looking for a small item that I knew I had ... somewhere. As I inched along a small path amid the "rubble," I thought I spied the object of my search and reached into a small opening to investigate. That's when a large, empty cardboard box tumbled down from above me (yes, I was standing) and clunked me on the head, messing up my carefully combed hair! That was it! I weaved my way out of the garage and back into the house and announced to my wife, "We're cleaning out this place!" So, I went to my favorite search engine and entered "hire a crew to clean out your house." Steri-Clean was about three or four links down on the first page of results. The reason I clicked on it first was because I saw the word "hoarding" (or "hoarders") in the meta description. So, I clicked, called, talked to Rachel, Marc's wife who (wo)mans the phones at Steri-Clean Pittsburgh, and that brought Marc and Jesse to to our home for that preliminary visit. What's the best part of Marc's team's work? At least for us, beside the wonderful attitudes of the crew and their willingness to do ANYTHING we asked of them, it was how they took care of the stuff that most people detest: hauling waste to the landfill, dropping off donated goods to various charity locations, carefully cleaning everything we asked (vacuuming basement ceiling cobwebs, sliding patio door tracks, hard-to-get-to corners, etc.), purchasing bringing, and assembling industrial strength storage racks and containers, leaving our spaces clean as a whistle (something I thought was impossible here), and while doing all this, maintaining an eager willingness to meet our needs, all with a good sense of humor and genuine smiles. Now, as to my "Good" (rather than "Excellent") rating of "Price" above, I must add, as the old adage says, YOU GET WHAT YOU PAY FOR! Steri-Clean is not cheap. BUT, you must consider VALUE. We paid their standard flat daily rate, plus the costs of materials (storage racks and containers - noting that we could return any unused units to Home Depot for credit) and fees for landfill deposits. There may have been some additional small fees that we incurred, but I can't recall them, so they must have been insignificant. For anyone not willing to make a serious investment in a large project like mine, you may care to consider a local handyman-type service. However, I'm willing to bet my now-organized, spotless basement that you won't come anywhere close to the quality of Marc's crew's work. No contest. Finally, to conclude my tome here, let me just say that having the Steri-Clean Pittsburgh experience was some of the best money we ever spent. When I walk down our basement steps and emerge into the now wide-open, clean spaces there, I am happy! That goes for all the other spaces Marc & Co. organized and cleaned. My best analogy would be that their work has left me the way I feel after a cool shower, following a day of hot, sweaty yard work -- sticky, itchy, and uncomfortable. I have this overall feeling of satisfaction and comfort (a kind of wellness and calmness) within environment in which I live. My wife feels the same way, and we are loathe to violate the condition in which Marc's crew left this place. When I'm tempted to "save" a box, I now ceremoniously cut it into neat, flat pieces for deposit at our local recycling center. When I ask my wife what to do with a container or old piece of stuff, she simply says, "What would Marc do?" The answer is simple: GET RID OF IT! Lessons learned. Bottom line: You will never regret having Steri-Clean Pittsburgh work for you. Even if you have a much smaller job than ours was, you'll be VERY well satisfied. It's hard to get your money's worth these days. Trust me, though; Marc & Co. will give you that ... and more.