Temp-Rite LLC

I have a weil-mclain high efficiency boiler with radiant heat system and baseboard radiators. I purchased the house, as a new renovation in July; however, when we need to use the heating system for the first time it didn't work. I called Jerry and Tom at Temp Rite and they were fantastic. Actually, better than fantastic. My new home has had nothing but problems and my builder disappeared, but Jerry and his company came in spent hours with myself and my wife explaining what was wrong with our system in a professional and courteous manner. I would recommend them highly to anyone and they deserve all the great ratings on this site.

I came home at 8pm last night from an 8-day business trip to find my house an uninhabitable 45 degrees. My furnace had apparently stopped working several days earlier, and the temperature inside dropped to nearly the same temperature as was outside (low 30s). After I checked the circuit breaker to make sure that this wasn't a "fix" I could handle, I grabbed the phone and called Temp-Rite LLC, who had done work on my AC unit a number of years earlier. (I had their magnet on my fridge.) Ten minutes after I left a rather desperate-sounding message, I got a call back from Sharon, who had already pulled up my old records (and therefore knew my address), asked me a few questions, and told me she thought she had someone who could be there within 30 minutes. She called me back 5 minutes later to tell me he was on the way. Matt arrived a half an hour later, and within another 20 minutes, had diagnosed the problem and replaced the bad part with a part he luckily had in his truck. I had heat! Before he left, he told me he needed to return the next day with a completely new piece. This evening, he rang the bell at the appointed hour, replaced the interim part, and we're completely good to go! I couldn't be more pleased! Sharon was as cordial and caring on the phone as if she were a friend -- and it was apparent that Matt knew his business well. He was responsive to my questions, obviously knew what he was doing, was respectful of my home, and thorough in his follow-up (jotting down on the invoice information about my furnace -- model, age, etc. -- and a part that he identified might be starting to wear out -- all so that, if I have any future problem with the furnace, he'd be able to bring specific parts with him that might be needed. I would use Temp-Rite LLC again in a heartbeat.

Jerry came out promptly to give estimate and was very friendly. Within a day, he called with the price and set up a time for the crew to come out. They arrived promptly and were very polite and considerate of my home. They removed the old units and replaced with a high efficiency Carrier unit. After completion, all trash was removed and Tom walk me through all the work performed and showed me how to operate my new thermostat. A few days later, I received a Thank You card from Temp-Rite, LLC. Not many businesses do that today!