Precision Plus Plumbing

They gave me an estimate that was 3-4 times what others eventually quoted. I stopped the work before being charged the quoted price of 2400.00. To make matters worse, they didn't tightened the fitting enough and gas was leaking so badly I had to call them back. When I did call them back, at 8pm, he said he would arrive by midnight to fix his mistake! He told me to just open a window until he arrived. I called PGW and they arrived in 20 minutes and fixed the issue. Avoid this company at all cost!

What a scam this guy has going! He charges you $60 just to walk in the door, then quotes you above 300% industry average, so you obviously say no, then he makes out with $60 bucks!! He wanted to charge me $1050 to change out a shower valve!!! The best one on the market cost $200.. So where is the other $850 coming from??? DO NOT CALL THIS COMPANY!!!

We've had excellent service from them. I have no complaints with them at all. First of all they were very timely. They were very pleasant. They were positive. The price was comparable and the service was good. They were very professional. They had respect for my home. They made sure they wiped their feet and washed their hands after the job. It was just a positive experience all around.

I walked into my living room to find water dripping from the ceiling. Called Precision Plus and told them my toilet was leaking. Their plumber, Derrick, arrived within two hours. My toilet was fine, the plumbing under the sink was the problem.

The repairman called us immediately from the road to let us know exactly where he was and how long he would take to get to our house. When he arrived he was very courteous and professional and explained exactly what the problem was and all of the options available for fixing it. He was willing to work with our warranty company to ensure we got the best service. He was willing to perform his work regardless of the fact that it was after 10:30pm.

staff is prompt, courteous and professional.Listens and implements most appropriate strategy for your budget.

ed to have him remove my old faucet and install the new one. I did not agree with him that the job was worth the 3 prices he quoted to me . I should mention that I am 80 years old and that maybe why he quoted such a price. I thought I should submit this repot because I want to make all Senior citizens aware of this type of treatment.

Update: I received a callback. Yay! They have not come out to perform the services yet but I have used them in the past with no problem. There may have been an issue with the answering services this past week which caused the problem. They were very apologetic when they called and we made an appointment for next week. Precision Plumbing is back on my 'A' list. Previous Review: I used Precision Plumbing in the past and have been very happy with their services. However, I have been trying to contact them for a week now and they have not returned my call. I'm very disappointed.

I passed on this company. They appear to be all about collecting fees.

I have used them numerous times in the past and had two different technicians come out. They put booties on their feet when they come in so they don’t dirty my home; which shows respect for my house, which I keep neat and orderly, although not pristine. They are not chatty; they do the job and get moving; they get in your house and get out of your house. They let you know ahead of time before they touch anything once they have evaluated the problem. They have a list of charges for whatever so they can’t enhance or diminish the cost. They guarantee anything they do. They also clean up after themselves and bring their stuff to clean up afterwards. They are respectful and are on time; they call before they arrive or let me know if they are running late. They show you the book with their charges so you cannot be unclear about what they are charging. Their prices are a little higher than standard but you get what you pay for.

He was in a rush to do the service, because he said had other jobs to do. His services were okay. He was only here about 5 minutes. The bill was not broken down into parts and labor and exactly what was done. I cannot see where the $49 was applied. I had expected the total cost of the service to be under $100. Initially, the bill he gave is was $327.00. The bill was very confusing.

Great advertising - lousy at returning phone calls

The company was very good, they did excellent work. They were punctual and very trust worthy. I felt like I could leave them in my house and I could go shop. That is how good I feel about them. Nothing bad to say about them.

They are wonderful. I have been using them for 10 years. I was really pleased with them since day 1 and I continue to use them. They are available 24/7. They came out for a pipe on a holiday. Their expertise keeps me using them and you don't even know they had been here. They are very professional, polite, and efficient. You couldn't ask for more. They are less than others.

It was a little pricey but the guy was really nice and he did the job quickly. I will use them again in the future.

It was uneventful. They came in and they did the job. I thought they were a little high and don't think I will use them again.

Used again for addtional work and was satisfied.

Not good. On Saturday, August 12, 2011, my kitchen sink/dish disposal backed up for the 2nd time in a week. I had had a plumber out to clear it a week earlier, but he was headed for vacation on the day that I called with the second backup and so I set out to find another plumber. I was eager to find someone who could come that weekend, and after calling another plumbing service and learning that they did not service Philadelphia, I found Precision Plus Plumbing?s website. I did a quick review on Angie?s List (but not a thorough one to my later dismay). They had good reviews and so I called them. I was impressed to have someone answer on a Saturday evening. After learning that there would be an extra service charge for a weekend visit, I decided to wait until Monday morning. I was pleased to have an early appointment scheduled and they arrived at my door before 9 a.m. on Monday morning. Upon entering the home, they put on booties to protect the floor and spread out a ?We Care? (or something like that) little red carpet. The booties were a nice touch. I took them (there were two plumbers) to the kitchen to show them the clogged drain, and they showed me their materials about how they respect customers, provide fair estimates and the like. It seemed to be a smooth, professional operation. ?So far, so good? I thought. They looked at the drain and quickly said something like, ?We can definitely fix that.? But then things got a little strange. They asked if they could see other parts of the house to check for shutoff valves. I didn?t get what this had to do with the kitchen sink, but fine. Thereafter, they seemed to be interested in everything BUT the clogged drain. There they were in the basement with the gas detector and detected a little leak from my water heater, which of course, they were ready to fix. They detected that I didn?t have shutoff valves in my ½ bathroom that I almost never use, and wanted to highlight how important it was for me to fix them. They provided a free (or as I like to call it, a $49 lint-catcher for my washing machine). I started to get annoyed because I felt like they were just trailing for business. My clogged kitchen sink was my top priority and the reason that I had called them. I couldn?t have cared less about the shut off valves. I was a tad concerned about the gas leak, but not overly figuring that it was pretty minor. But more importantly, in light of the quest for business in my home, I did not trust them to repair it. Then, they gave me the estimate for the clogged drain. It was somewhere in the neighborhood of $350 (or more). I disgustedly threw out the estimate and so cannot recall the exact amount. I almost fainted. I said something like, ?$350 to snake a drain?? They answered something about some ?special tool? that they had in the truck that would clear it, that other companies did not have. I told them that the first plumber was nowhere near that price (he charged me $114). The lead plumber retorted that had the first plumber done his job correctly they wouldn?t be there. I countered that even if the first plumber had to return and charge me a second time, it wouldn?t amount to their estimate.? I told them I wouldn?t be using their service. I still had to pay the $49 ?service fee.? This was, of course, my fault. In my haste to have the drain repaired right away, I did not thoroughly read the Angie?s List reviews. I have always dealt with companies that provide free estimates and so this was a rip off as far as I?m concerned. The kicker to this experience was a question from the lead plumber about how to respond to negative reviews on Angie?s List when they had not had an opportunity to do the work. I told them that people were entitled to write whatever they wanted and were especially motivated to write when they had had a negative experience. I gave him some advice for how to respond to negative reviews (come to think of it, he should have paid me for the advice) and told him that I was so busy that I?d never get around to writing a negative review of this experience. Over time though, the more I thought about the interaction (was his question about Angie?s List, a sly way of asking me not to write a negative review?) plus the resolution with the second plumber, I decided I would write this review. As for the second plumber (one I had used before and forgotten about. He?s first-rate. I wish I had just called him from the start), he arrived promptly the next morning. He never looked at the drain, but instead went to the source of the problem; the pipes in the basement. He did some repair work at the pipe level, cleared the drain, repaired the gas leak, and did some minor esthetic work to my main bathroom sink pipes. He even repaired the gas leak. The charge: $185. So this means that even with the checks I wrote to the first plumber and the last plumber (a total of $299), I still paid less than the Precision Plumbing estimate! The kitchen sink is working just fine months later. I would not consider Precision Plus Plumbing again after my experience.

Everything went well. I have been using Precision Plumbing for years without any problems. He is always on time and always charges fair prices.

I called the office and was able to schedule an appointment for a day I was going to be working from home. They gave me a timeframe and a price for the visit. The two-man team arrived as expected. They were polite and professional. They quickly assesed the problem, did a minor repair and taught me how I could deal with this type of minor maintenance in the future on my own. They also answered questions I had about turning off the water at the valve when the washing machine was not in use. Great experience.

We had a problem with the toilet and they came and they did a very good job. They did everything that they were supposed to do. They came when they said they would, they investigated as far as they needed to. They went into the core space in the basement, identified the issue and fixed it. I will use them in the future.

I wasn't real happy with the service. He wasn't an easy guy to deal with. I didn't really trust that he was giving me an honest answer about what needed to be done but it was an emergency. I had to have it re-fixed because it is leaking. I called them and they said they would come back out but I opted to have someone else.

I had several episodes of the sewer backing up into my basement. Roto Rooter would clean it out and it would reoccur. Roto Rooter told me that the main sewer pipe was broken and that the lawn and sidewalk would have to be excavated to install a completely new pipe. In addition, I was told that I would then have to hire someone else to restore the cement and landscape work. In the beginning of the week, I called Precision Plus to come at the end of the week to advise me. At the appointed time and date, Derrick Jackson came, fully equipped to investigate the problem and provide me with an estimate. He fed a camera into the sewer line and informed me that indeed the pipe was damaged but that it was within the basement and no outside excavation was necessary. He showed me the image from the camera and clearly explained the problem and the remedy that he would employ. He patiently and precisely answered my many questions. He offered to do the job and gave me a deduction for the $300 charge to use the camera. On the scheduled day, he arrived, on time. The work was completed to my complete satisfaction and any holes made during the repair were filled in before he left. At all times his manner and deportment was professional. While the cost was more than I presumed the job would be, I accepted it because I felt that I would get a professional job from a reliable company. I was right. I was assured that should any problem arise from the repair, Derrik would arrive, without delay, and set the matter right. I would, without reservation, recommend Precision Plus and Derrick Jackson to anyone in need of plumbing/sewer work.

The good: I called and someone was here in less than 20 minutes, even though it wasn't an emergency. The plumber was very nice, polite, etc. The OK: He looked at the malfunctioning toilet, our other toilets, and determined our drains weren't backed up. After comparing the toilets he told me the jet in the bad toilet (the hole in the front that pushes water out, not the main drain hole wasn't pushing water, so the toilet didn't have enough force/momentum to drain. The bad: He didn't seem to know why the jet wasn't working, even though the rather obvious answer was that it could be clogged. He said it wasn't possible to stick something in the jet to unclog it, and said we probably needed to replace the toilet. The toilet is only 5 years old. He said he could pull the toilet up and look at it (for $315), but that probably wouldn't help. He priced out new toilets to the tune of $600-$1300. I said I would think about it. He left, after charging $49 for the visit. After he left, I Googled "unclog toilet jet". Following the advice of about 50 sites, I took a coat hanger and poked it into the jet hole. It turned out to be clogged with mineral deposits. I poked at it for about two minutes, knocked out a lot of deposits, flushed, and...voila, the toilet worked like new. So, A plus for showing up immediately and correctly diagnosing the issue. F for not only failing to make the most basic attempt to solve it, but for recommending a solution that was expensive, wasteful, and utterly unnecessary. That averages into a C overall.

He did a drain cleaning and the toilet unclogged. It clogged again the next day and he uprooted the toilet and took the cell phone out. I liked him and he did a good job.