CHELSEA HEATING & AIR

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We requested troubleshooting of 2 Climatemaster Geothermal units that were not maintaining proper temperatures in the summer and winter. The first visit (2) technicians came and troubleshot. Did simple diagnostics (pressure/temperature) calculations determined possible leak. Injected dye only into ONE system for a leak search vs. the request to troubleshoot BOTH units. Found some other issues that may have been contributing to the problem. Had to call them back a WEEK later as they never called back regarding follow-up on the dye leak test (i.e. tell us what/where the leak was), or even what needed to be done to FIX THE SYSTEM! Front desk said that I would receive a call from the owner by the end of the day. Never received that phone call. Called the next day, requested to talk to owner, and owner mentioned that he was busy the previous day and was tired and didn't get a chance to call me back. Followup visit was performed by 1 technician who arrived on time for the follow up. I performed a walk through with the tech, showed me where the leaks were in the cooling coil in the attic. I instructed him to do diagnostics on the other unit that they were supposed to check on a few weeks back. Did his calculations and told me that there was obvious performance issues. Tech asked ME what i wanted to be done. I'm not a HVAC expert, and I told him that he should tell ME what he believes the issue is and what needs to be done. When asked about injecting dye into the system, he asked me again if thats what I really want done. I told him that he was supposed to do that last time and proceeded to tell me it would cost money to do so. He was getting ready to leave, and asked him if he was going to inject dye and was too concerned that he had to leave and was looking at his watch constantly (about 1 hr into service call). I mentioned that I was NOT going to pay for the dye injection that he was supposed to do last time. He called back to the office to get permission from the owner (who didn't pick up), and proceeded to say there was nothing he could do. He left w/o performing the dye injection. I called the office as soon as he left, they picked up, and voiced by disgust with the horrible service call. She mentioned she would relay that information back to the owner and technician. I never received a call back from anyone at Chelsea Air since the service call. As a side note, the technician was smoking his E-Cig during the service call which I felt was extremely rude as permission was never granted by the house owner. Will never utilize this company in the future

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It is 10 years later rusty and leaking. This started about 3 years ago. Their price is 100 percent more expensive then their competitors. Some of the guys working there are very nice, but they just have bad company policies.

The installation was on time with care taken for cleanliness. Calls for follow up we acted on and any issues resolved.

As above.

First they made and broke appointments to make an estimate on the duct installation. We received no notice that they weren't coming but later got excuses like: x's mother died, or Y cut himself badly over the weekend and is in the hospital. Then we finally got them to the house and received an estimate. We had a great deal of trouble getting the estimate and details in writing, and there was a lot of miscommunication. They finally started the work, and the work begun was in a different location for the vents than we expected. We called and asked them to stop work until we discussed with them the changes we hadn't expected. We had an appointment to talk things over, and we both took time off from work to meet with their representative, but he never called or showed up. Since then, the company has refused to even answer our phone calls. Never in my life have I dealt with such an unresponsive company which completely ignored even our phone calls, after we had given them so much business.

It went well. They came for an estimate and scheduled the work. The work was done on time and in budget. The cost was close to the estimate. They were friendly and professional.