JAY'S HARDWOOD AND CERAMIC

His bid was a bit lower than the other bid I had, and everything went well.

Everything went as planned. The materials were excellent and the workmanship was excellent. The steps which were sanded was done well and matched the hardwood floors. Overall, I was happy with everything that was done.

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The person who did the estimate (Jay) and owned the business did not show up during the work. Two characters who looked clueless showed up. One in particular looked like he was short on sleep and did not want to be there. Couldn't figure out where to hook up their sander - at one point, tried to insist that they needed to pull off the front off my fuse box in basement. (That did not happen...) Did a half-a****d job of hanging plastic before starting the sanding, and ended up blowing dirt into every room of the house. Polyed the floor before removing the shoe moldings and baseboards (despite being asked not to do this), and then made numerous dents/smashed a large hole in the wall trying to pry them off with a crowbar. Tried to stuff paper in the hole and call it a repair. Mounted baseboards of two different colors. Didn't fill in the nail holes and sand before polying the baseboards and shoe moldings. Mounted the crown molding as though it was casing (i.e. flat against the wall). Left blotches and globs of poly on various parts of the living room floor. The one who set up a table saw in my front yard smoked like a chimney and threw his cigarette butts all over my yard. I foolishly wrote out a check when they said they were done because I wanted them out of my house. When I had someone come over to check out the work, and I found out how bad it was, I made 6 calls to the business number for Jay's Hardwood and Ceramics over a period of 3 days. No one called back. I called the bank and was fortunately able to stop payment on the check. Then I called Jay's number and left a message that payment had been stopped on the check. Surprise! I got a call back from Jay himself in less than 15 minutes. He was insistent on coming out to discuss problems in the work sooner than it was convenient for us, but we accommodated. Jay attempted to bulls*** his way out everything but, when we held firm, he reluctantly agreed to redo some of the work. (We had to pay someone else to clean up the rest.) Jay was not cooperative in either taking responsibility for the work done by his employees or making good on the work. This is the only time we ever used him. We would never call him again, and we have made sure that family and close friends know of our experience.

He was very quick. He did a great job and was reasonably priced. I am about to have him come in and complete some more flooring work done.

Jay and his helper arrived on schedule and completed the hardwood installation within one day as he had promised. He was very professional in dealing with the unexpected elevation problem. Also, he responded quickly to correct two small problems that I discovered later.