RICK'S SHEDS

We were very pleased with Rick's Sheds. Their showroom and shed lot was expansive and we could take as long as we wanted to select a prebuilt shed. We got a discount as it was a used shed and had more room and features that would otherwise have cost hundreds more. We had a site inspector visit promptly and the shed was delivered soon after. Rick's professional crew were experts in moving this 10 by 16 ft building from their vehicle into my backyard and positioned it squarely on the foundation they had built the day before. Nothing but complements to this business!

Lousy customer service

CUSTOMER LOYALTY IS HORRIBLE.... I have never given a bad review in my life, nor do I have time in my lifer for this, but feel very compelled to do so after my last experience with RICKS. I personally spent thousands at Ricks on play /swing set items, and more recent custom built shed last year. We found out late in development process of installing a pool that the play set needed to move 10 feet. I called Ricks thinking they might be able to assist... You know since I'm a loyal customer and purchased thousands of dollars of their products. They were good about taking my $25 dollars for the scheduled estimate the next week. During the estimate we decided to include moving our shed (purchased from ricks as well) due to the layout of new pool. The estimate to move these two items was $3,000 (to be fair this included moving the shed pad as well). We asked kindly if they could just move the swing/play set only, about 10 feet within the week as that needed to be moved out of the way for the scheduled pool construction. Ricks (scheduling dept) refused to give us an answer on scheduled date until we paid the estimate in full?! Basically saying, we will take your 3 grand and get back to you with no guarantee on moving the play set when you need it done!! Completely ridiculous... I have seen Ricks crew in action before. They have the tools and experience to move the play set the 10 feet we needed in less than an hour. The scheduling department would not even try to help us or give us a direct answer if they could move the equipment by the date we needed it until they were paid in full!! The demeanor of the scheduling person and receptionist that we spoke with was careless and ignorant. We were willing to pay Ricks the $3,000 for the move of both items if they could guarantee moving the swing/play set the 10 feet need for pool construction date, then come back to complete the job whenever it would "fit into their schedule". The refused to listen until they were paid in full. Again ...ridiculous. The scheduler added "we are moving 30 sheds a day" we will not give you a scheduled date until payment is made. I know that this is an unusual request and were were really hoping Ricks would be able to help us since we were VERY good customers of theirs in the past. I know it doesn't matter to them, but I will never again purchase another product from this company and I will be sure to warn anyone I know in the future. CUSTOMER LOYALTY MATTERS! Additionally, I made a few calls after Ricks refused to help and found a shed company in Lancaster that was very accommodating and willing to make this move for us by the date we needed it. Advice: BUYER BEWARE- Ricks is happy to take your cash for their products. Your on your own after that. Shop around there are others out there with the same quality products that have better customer service.

we bought a custom made gazebo 2 years ago for over $15,000. A recent storm damaged the door and several screen panels. We called to get advise on how to best repair the damage - and we were told they have a policy that does not allow them to do repairs until after the summer. But Emmet said he would check to see i they could make an exception. i tried calling several times after that and Emmet never returned our calls. I finally found a handyman who said he could help us but would need to work with Rick's to make sure he ordered the right materials, I called Rick's and they refused to help. Unbelievable! I will never go to Rick's again

Everything was fine from salesmanship at the store, to foundation install, and the shed being delivered right on time. They take care of every detail so there is no concerns for the buyer. Job well done!

unknown

no problems

A recent reviewer called his experience with this company maddening. Precisely correct. Planned to buy both a shed and gazebo. Ordered the $25 refundable site evaluation. When it was time to pay, the price mysteriously doubled to $50, only half refundable because they have a distance rule which is revealed after the sales pitch. One mile over the limit and the price doubles. But I was assured I would have an accurate and comprehensive site evaluation. The evaluator arrived without even bringing a level, but eyeballed the site with a tape measure and declared it 18 inches out of level. He said that they would build a square foundation for the octagon because "they never got them right" but I could put plants on the corners that would extend four feet out from the structure. I did not agree with his evaluation and sent a picture using a straight edge and a level to the argumentative office worker who follows up these visits, but that was ignored. Their price was extremely high, double some of the prices I received. They cited the extreme degree to which the site was alleged to be out of level and the distance from their location. I gave the name of one highly rated foundation company from Angie's List with their price and she said that sometimes foundations are so out of level that they could not deliver the structures. After several frustrating exchanges I decided to buy the final products from other vendors. I received a perfect octagon shaped foundation, perfectly level, no need to put plants out on the corners, from the foundation company that I found elsewhere for $500 less than "Rick's" price. And I got a beautiful gazebo from Lan-Chester Sheds in Middletown which provided excellent customer service and a very friendly and helpful staff. I wish they were listed in Angie's List. I wasted $50 on this vendor, and my "C" grade was a generous one. In an area with many positive and collaborative vendors selling quality Amish built sheds it is not necessary to do business with anyone who offers less than excellent customer service.

unknown

Working with these people has been the most madding experience. I schedule the site visit, and the guy calls to move it to a time when I can't be at home. He tells me it is no big deal I don't have to be there. Sure it is a big deal, I want to decide where the shed is going. Had to schedule with a second guy to come out to determine where the shed would go which required me calling them several times since they don't call anyone back. Finally Victor, the only polite and profession person working for this company was scheduled to come to Several weeks later Victor returned to prepare the site, a foundation had to be build since the ground is very uneven. Victor and his team did this all in the pouring rain. The work seems to be okay and structurally sound but we will see once the shed arrives. I asked when the shed should arrive Victor told me call the office and they can tell me where it is in production- and he reminded me it takes 4-6 weeks to complete. My husband called to see where it was in production, we were at week 5 of the 6. The unprofessional and very lazy person that answered the phone said it takes 6 weeks and they will call us when it is done. They couldn't tell us anything, like it has another week or we got delayed because we have a part on back order. NO they said they couldn't tell us anything because it is not SIX weeks. Well now its the Wednesday before the six week time frame and I called to see what is going on and to get it on the schedule since the holiday are right around the corner, I got told they couldn't schedule because they don't know where it is in production. I said can't we schedule the delivery- I want to set it for the week before Christmas- plenty of time it would be more than 8 weeks from when I ordered it NO they can't do that- they will call me when it is ready. So I asked isn't it going to be ready by Friday, since that would be SIX weeks, She tells me I don't know why you keep saying SIX weeks. UGH! When I lost my temper because I am just tired of the run around- she told me she was going to just put the phone down and walk away- Instead of getting me answers or solving my problem she was going to just walk away like a two year old - this person claimed to be an owner by the name of Carrie - The owner is going to just walk away and not answer the questions. I am now waiting to see if, this owner person Carrie will call me back with the information - She needed to call the shop to see where it is in production- which is a line, if she was the owner or even a manager she would have to know where things are in production or at least have a report that would tell her. Still waiting for a shed, no clue if it will ever arrive or how many more calls I need to make to get it. I recommend going out to Lancaster to get your shed- you might pay a little more but the service is better. The people at Ricks are not interested in customer service, they just want to sit around collecting a pay check.

Amazing from start to finish. Rick's Sheds was responsive to all my questions. Their team was professional and clean in removing the old shed and delivering the new one. I'm now quite proud of my shed.

It went well. They gave an estimate. Had a catalog of different sheds available and the options of those sheds. Were on time and told me what I had to do to get the area ready for the install. I had to move a bush and cuts some bushes back to get the truck where they needed to drop the shed. The shed is great and install went exactly as they said it would.

unknown

Excellent from beginning to end. Excellent selection, showroom and lot. Great sales people, informed but not pushy. Quality product and responsive company. Very Punctual. Somewhat expensive from what I was able to compare but overall fair price.

Overall experience was great. Designed the shed to our specifications and looks great. Price very reasonable. Removal of old shed was needed and most places will not provide that service but Rick's Shed came in and took the old shed away no problems!

very basic,went in,explained my needs.in a timely fashion i had my estimate,they gave me and met a schedule.

See above

All went very well. Demolition took about two days. The building of the prefab shed took all of one day. The workers were quite professional and worked tirelessly all day to complete the shed. We are very pleased with how it looks!

Very professional and knowledgeable. Took care of all the details.