SHOWCASE KITCHEN & BATH

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We were impressed by the quality of the drawings and the design ideas they had. We are planning the project for the near future and will most likely use their services

Showcase has been professional every step of the way on both projects. Susan and Vince were approachable and patient with (what seemed to me, endless) questions. Not having done a major project before, in 2010 the kitchen remodel seemed daunting and I wasn't sure how to even begin. We were very comfortable with Showcase (after having interviewed and received a bid from another company) managing our project. We met Susan in July 2009 and demo started on the project in Jan 2010. Once demo started the project moved along and took about 7-8 weeks, as planned. My husband and I are not capable of DIY, so we know we need to rely on the expertise of the companies we hire. For the new house build, Susan worked within the new build project timing and there were no concerns. Showcase has a network of sub-contractors and suppliers to support the project. In my opinion, when contracting with a company like Showcase you are purchasing design services, project management services and cabinetry. There are many cabinet companies from which to choose and it is an important decision to understand all aspects of the project including design and project management. We were very pleased with the services provided by Showcase Kitchen and Bath. I have not included the cost of the project because I don't think the cost of our projects are relevant to the review.

Initial sales pitch was warm & fuzzy but way overpriced. To lower the cost we did all the design ourselves. We did all the demolition and framing. We selected & purchased the tile. We selected & purchased the plumbing fixtures (Crescent Supply - excellent). We did all the electrical work. Why did we sign with Showcase? We figured by paying too much we'd be motivated to do a project we'd put off for 20 years (this is our only full bathroom). After I finished the demolition, Showcase demanded half payment after doing nothing. It was in the contract. They sent Steve Orlando Plumbing (very messy, do not let them in your house) and Bill Hudick Tilesetting (excellent, highly recommended); both got hung out for payment. Showcase did 2 different sets of drawings, both wrong. Now the toilet is against the vanity. I made sure to work directly with the tilesetter so he wouldn't use the botched Showcase drawings. The job dragged on for months. Showcase never showed up to see how the job was going; they left all the project management to us. We had to call the contractors. We had to schedule the work. The only thing Showcase did was take money (and not pay the contractors). Showcase tried to squeeze an extra $1900 out of us because Orlando Plumbing overcharged them. I had to redo some of the plumber's work because it was shoddy. Even now, the vanity drain is a laughable kluge, but we do not want any further contact with these people. If you have lots of extra money, no idea what you want, don't care that your house is a wreck for months, are not concerned with quality workmanship and aren't bothered that contractors aren't getting paid, Showcase is for you. If you can tear a picture out of a magazine and show it to a contractor like Bill Hudick (or another Angie's list recommended contractor), you will save a pile of money and aggravation. We ran into a friend of a friend who was another customer of Showcase, but who is not an Angie's List member. Showcase had done their kitchen. He was livid. This review is tame & gentle compared to his reaction - I post this on the poor fellow's behalf.

DESIGN WAS EXCELLENT, AND QUALITY OF MATERIALS USED WAS VERY GOOD. INSTALLATION PROCESS WAS GOOD. THEY USE A SEPARATE CONTRACTOR FOR PLUMBING, ELECTRICAL WORK, GRANITE COUNTERS, AND HARDWOOD FLOORS. THE PROJECT MANAGER WAS NOT ON SITE VERY MUCH, SO WE HAD TO OVERSEE MANY OF THE DETAILS. WE FELT THAT HE SHOULD HAVE DONE A BETTER JOB AT COMMUNICATING WITH US DURING THE VARIOUS STAGES OF THE PROJECT. DESPITE THESE SNAFUS, WE ARE PLEASED WITH THE END RESULT.