Main Line Chimney Co

Terrible company. Do not use. Dishonest. Take business elsewhere can not be trusted

Response to request for an estimate to install a stainless steel chimney liner was prompt and the price was competitive. The installation team, Brian, Tony, and Nick, arrived on time and were very thorough, courteous and professional in completing the job, including replacement of an old chimney cap. They also were meticulous in entering the house, cleaning up after the job was done, and most importantly, in observing all precautionary rules governing safety and social distancing during these challenging times of the COVID-19 pandemic. Based on my experience, I can recommend this company highly and with confidence.

Excellent - Tim is thorough and honest.

No contract signed.

unknown

unknown

Company representative came as planned and checked fireplace insert and cleaned areas the owner could not reach. Representative did a neat job. Owner had intended that company representative would install new glass (which owner had purchased) but company representative said he didn't have time to insert the new glass. Owner should have notified company in advance that insertion of new glass was expected in addition to cleaning the fireplace insert and checking the chimney exhaust.

Will not be hiring. Its a shame, as they were recommended to me by others whose opinions I would normally trust.

Tim's company inspected my chimney for free and provided a quote on a stainless steel liner. While I went with another firm, Tim's price was good and my second choice.

They were responsive and provided a good price. They came out quickly to perform the work.

Services were timely and thorough. Gentlemen are professional and courteous. They covered all services and cleaned up when done. They are familiar with the home having performed services a year ago.

Main Line Chimney Co gave me a much better price than the other people and they did a good job. Their price was considerably lower than others and everything went great.

We contacted Mainline Chimney after a Mason we found on the list, said that we needed our Chimney sealed, the pointing was fine. Once we called Mainline Chimney, a crew came out within a few days to give us an estimate. We explained that we had a reoccuring leak from our Chimney, within Minutes they determined the problem was that the Crown needed to be resealed along with the rest of the Chimney. We also needed to replace the Galvanized caps with Stainless caps. Mainline Chimney warrantees these for life. We also asked how we keep stink bugs from entering through a seldom used second Chimney. They cusom cut a large bathroom tile to seal off the opening. The roofer we have used "Hynes Roofing" quoted us $1600 to seal both Chimneys this did not include a warranty for the work nor did it include new caps which were $300 of the cost of this Chimney job. The estimate was for sealing our one Chimney, however the technicians did both while they were here for no additional cost.

Setting up the appointment was easy and the person on the phone was very curteous, however the person who came to our house to do the inspection and give us a quote was anything but. They arrived 20 minutes early, no probem with that per se, but I wasn't ready to receive them so they (main guy and young helper )had to wait 5 minutes for me, which apparently annoyed the main person (luckily that morning my husband had to go to the airport and he was home to open the door). As I come down I see that they were starting to set up to inspect the flue liner. I told them that we do not use the fireplace so we are not concened about the flue liner at this point, that we needed an estimate on repointing the chimney only. He (unfortunately I do not know this person's name because he introduced himself only to my husband and never to me) continued to talk past me to my husband about the liner and when I insisted that we were not interested in that, he said "Oh, you are one of those people who wants a 500 dollar job". My husband tried to difuse the tension by asking them to step outside to look at the chimney. I don't want to go into too much detail but this person was not interested in finding out what we were concerned about and kept talking louder and more aggressively to us, ending with him yelling that "You are the most ignorant people I have ever met" and how "you have wasted my morning" (he left before the appointment was even supposed to have started). It was the most appalling customer service experience I've ever had. Maybe this person was having a bad day, but to be so rude to potential customers is completely unacceptable. My husband is the most easy going and mellow person on earth, yet he was extremely upset about what happened. We DO NOT recommend this company. We hired another company to do the job and we are very pleased with their work.

The chimney sweeps arrived (the sweep and apprentice?) and I showed them the fireplace, which happens to have a fireplace insert. I was told they weren't told it was an insert and that the price was much more for an insert and it would take much longer - none of this was told to me when I made the appointment nor was I asked if we had an insert (this has to be a common question, no?) The sweep opened and closed the damper and saw soot falling, each time saying, and quot;See that kid?and quot; over-and-over again. Yes, we use our fireplace 24-7 in the winter and that is why we get it cleaned. and quot;See that soot kid?and quot; YES, WE SEE THE SOOT! and quot;Can you clean it or not?and quot; I asked. After a few trips in and out he said he couldn't clean it and that I'd have to set up an appointment for at least 2 hours and move than $200 (rather than $129?) to clean our fireplace (previous years we paid $159 but this was a deal so I thought I'd try it) I was going through my household paperwork to find the previous chimney sweep as the current sweep stood over me. Again, I was ready to kick him out because he couldn't clean it and there was no point in him watching me - it was uncomfortable. He asked me if I told the owner I had an insert when I set up the appointment and I indicated I hadn't -- it didn't occur to me that I had to and again, HE DIDN'T ASK. I was told I should have advised him and I shot back that and quot;Surely I'm not the only person in Philadelphia with a fireplace insert?and quot; I closed the door behind them and called the guy we used previously! I'll wait a month for him ...

The night before the job was scheduled I received a friendly reminder call. The next morning the crew arrived right on time. They did the work they had anticipated. There were 3 workmen who came to do the job. They were all very polite. They were clean while they worked in the house, and cleaned up any left over dirt, etc. before leaving. I felt they were careful of the furniture, floor, rugs. They were done in about 1 hour. I was very satisfied with the whole experience. I still haven't lit the fireplace yet, but I feel very confident that it will be fine.

They were excellent. Once they got in the chimney, they discovered thousands of stink bugs and were able to get rid of them. They worked in a timely fashion and the clean up was great.

This is the first time I've had the chimney cleaned and they were very prompt, clean, friendly, and gave us some tips on using the fireplace effectively. I would definitely use them again.

On Saturday Aug. 18 it started to rain. We still had water coming down into the chimney. I called the company three times that day, got a machine, left a messages. No reply. Called Sunday, no reply. Called Monday, got a call back around 8:00 pm from lady who picks up their messages. She said she would leave them a note to call first thing Tuesday morning, they were usually in the office by 7:30 am. No phone call. Called several times Tuesday the 21, no reply. It is still raining and now there is water running out of the bottom of the chimney box, the back side of which is in our garage. There is a stream of water and rust running across the garage floor. Wednesday the 22, several more attempts to reach them. No reply. It is now Thursday the 23, called this morning, got machine, no reply. You might not want to use this company if you value your time and your home.

Initial contact was easy and I had someone to inspect the chimney within about a week in the early part of the heating season. I requested that a quote be expedited to my attention via fax. I had an extremely difficult time getting a hold of someone for quote status which took 4 business days to arrive. I immediately accepted the quote and it took almost another week to schedule the service. The repair required two visits and an extra $200 over the quote, but based on the difficulty of the process, I was not too concerned. Overall, I was pleased by the price and quality of work, but the responsiveness and convenience was lacking.

I had been getting rain and critters in our chimneys. Before the winter I hired Main Line Chimney Company to install chimney caps and also do an inspection. They arrived on time; did the work; and left me with tips for proper fireplace use and a feeling of comfort that I could safely use the fireplaces during the winter months.

We just moved into our home and wanted our chimney cleaned because we had noticed a wood burning smell in our home. 2 men arrived promptly and gave a brief inspection and then cleaned the chimney. They said everything looked fine, however, we thought they cleaned the place a bit too quick. They also told us that the odor was from the back draft and there is nothing we can do about it. The following year we hired a new company (Horvath Chimney Sweep) who did a much thorough job of cleaning and even removed parts in the flute to clean. This company told us that our chimney looked as if it was never cleaned and that was why we were getting that odor. Overall, we were disappointed with Main Line as they seemed to have done a poor, quick job of cleaning our chimney.

I will advise the list upon completion.

As the other member noted, Main Line is difficult to contact. I originally called them after seeing their ad in a Val-Pak. A week later, they returned my call to set up a free estimate. The estimate was fine, however, I got the feeling they were more interested in chimney work since it was summer. I may try again, as winter approaches, however due to the difficulty in contacting them, I have slight reservations recommending.

We had a few questions about gas fireplaces and it was a bit difficult getting in touch with Main Line Chimney to have our questions answered and get the work scheduled. Once here, though, the workers were professional and did a good job.