BRYN MAWR FENCE CO

The provider did NOTHING, they didn't show for their appointment, nor did they call to indicate they weren't coming or to reschedule.

It didn't go at all!. No one showed, no one called to reschedule, and even though they had my email address, at their request- they needed it, no one ever emailed.

We liked the quality of the looks but later found that some of the posts were a lot weaker than expected and we had to reinforce several. When a neighbor's accident took down a part of the fence in summer 2013 (now), at least 4 calls from 2 different phones were placed in order to get estimate for repair. Not one call was answered or returned.

Jim Franke displayed some of the worst customer service I have experienced in a very long time. We were referred by a friend, and though this was the highest quote we got, we saw a few fences in the neighborhood that looked great so decided to pay for good quality. Jim came to our house personally and gave the quote. When we confirmed the service the next day, he sent an invoice and asked for a deposit to be put on the door for him to pick up later that day. He said it would be installed within 2 weeks at the latest. The invoice was incorrect and when we called AND emailed with the correct information that was discussed during the price quote, he never responded. It also took 5 days, along with several phone calls, for him to pick up the deposit. 3 weeks later, I called and asked about our appointment. It took 2 days for them to get back to me, but they confirmed the date and time. The installers showed up over 2 hours late on the day of installation (we had to call them twice to find out where they were) and they brought the wrong fence! I must say the installation crew was fabulous, accomodated us, and completed a very efficient and quick job. When complimented by a neighbor the next day, she informed me that Jim came by, took pictures of our property and then bad mouthed me, saying he never has been to the property before and saying we asked for something different on site. I called, yet again, to discuss this service with Jim, and, what a shock, he never returned my call. If you can deal with horrible communication, bad customer service, and being bad mouthed to your neighbor, they install a great fence!

unknown

We were in need of a 6ft. wooden privacy fence for our rear yard. Several of our friends and neighbors recommended the Bryn Mawr Fence Company and some others. We called all the companies recommended and did our own research of fences installed in our area. When we called for an estimate, our call was handled personally as opposed to some other companies who had automated attendants and answering machines. We told them what we were interested in and scheduled an estimate. Jim Frank, the owner, came out and was very knowledgable, professional and friendly. He listened. In fact, he came up with other options/solutions that we had not considered that not only were helpful, but were also more cost effective. After receiving 2 other estimates from other fencing companies, we made a very easy choice to go with Bryn Mawr Fence. They were not the cheapest estimate but felt they provided a level of personal detail at the time of the estimate which really made us feel comfortable . They came out on time when scheduled and had the entire job done in less than 1 day. The workers were clean cut, courteous and very neat. They hauled away our old fence and there literally was not even a hint of sawdust in our back yard. The end result was a high quality; expertly installed 6ft wooden privacy fence that looks beautiful in our back yard. To say the least, we were thoroughly impressed and extremely satisfied with the entire experience with Bryn Mawr Fence and would highly recommend them to anyone.

I called Bryn Mawr Fence Co. based on a recommendation from a friend. The person who came to do the estimate was on time and friendly. We were told we would have an estimate within a few days. A week went by and we heard nothing so we followed up. A few more days went by, still no response. We followed up again and once again, no response. We decided to move on after that. I don't know what the issue was and I wish the company would have been more communicative about our project, their availability, anything. I am disappointed that I went through the trouble of making this appointment and taking time out of my day to follow up for nothing.

Never returned phone calls or emails. Had to pressure to do the job after deposit was made. Worst: total lack of communication Best: fence material is good quality

Someone (I forgot his name) came out for an estimate. He was more than 30 minutes late and called to tell me he's late just when i had given up on him. He was very nice and knowledgeable, however we never heard back from him, never got an estimate. I called and left messages at least 3 times over the 5 following weeks. Never got any response. What's up with them?

I've heard that they do great work, but they appear to be pretty disorganized. A guy came out to measure, and we never heard back from them. We called them at least 3 or 4 times and never got the estimate. We went with a different company.

I believe in supporting local business, so it's a shame we had such a poor experience with Jim Frank at Bryn Mawr Fence. Believe all the reviews that say he's not responsive. On the day of our scheduled appointment, Jim was running late. But I didn't know that until I called because he was already 20 minutes late. I had cleared my schedule that morning because he wasn't terribly flexible with evening appointments. Jim was pleasant and walked the property with me. I waited two weeks and called to ask if I could expect a quote any time soon. That was 7 days ago. We won't be using Bryn Mawr Fence.

Installation went fine and fence looks good; however the experience of trying to get them to commit to an installation date was awful. We needed to call them several times before they would tell us when they would install it. They promised we would have the fence four weeks after they received a deposit, took between five and six weeks so not too bad. But, they called and said they would install it on a Saturday afternoon. On that Saturday they called about 1:00 and said they wouldn't be able to come. Obviously we were not happy. When pressed, they would not even commit to a new date they would come out. Said it was a very bad day and if we couldn't be accommodating, we should just cancel the order. They actually hung up on me. Unbelievable. Three days later, they came out and installed the fence. Never heard anything back from Jim, the owner, about how rude he was on the phone. BOTTOM LINE: OK PRICE and QUALITY: VERY POOR CUSTOMER SERVICE.

This happened weeks ago and we never heard from him again, despite several phone calls from us. We were disappointed because he seemed interested in the job and had some good ideas.

In the past several years, I've needed a variety of repairs; new gate, storm damage, normal repairs, etc. On each occasion I called them and multiple times at that, but they never ONCE returned a call. Very unprofessional and very disappointing that they have broken their word about standing behind their product. I'd think twice before using this company.

Jim came out on time in the rain to give me an estimate. He was very friendly and had good ideas. I got one other bid and it was basically the same price so I went with Bryn Mawr Fence Co. As they are more local. Jason installed the fence and he did a terrific job. He did it in one day. There was one part of the fence where he had to get creative and I really appreciated how he went over all the different options with me. Overall I was very satisfied. I hated spending so much on a fence but I think it was a reasonable rate and the service was great. Should any problems arise down the line I will update this report.

PRICE WAS COMPETITIVE WITH THE LOWEST BIDDER. ESTIMATOR WAS PROMPT AND COURTEOUS.