Laurel Awnings

The worst customer service and professional services.

Please read the reviews on this site and multiple sites - they are not lying. I wish I would have investigated. My awning was put up with a tear in it, but they are taking no responsibility for it. This is after they said to send a picture, and then we went with no response until they finally said they are not responsible with what happens during storage. What service am I paying for? I cannot believe the lack of customer service.

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I am still waiting for a visit from Laurel Awning. It has been over 2 months.

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They were very professional. The gentleman that came out had a nice cataloug show case with lots of things to show and he was very creative with ideas of how it could be done if I wanted to purse it..

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We recently purchased a home and the previous owner had porch awnings stored with Laurel Awnings. They came one day to put the awnings up and left a note in the front door stating that the one of the awnings was damaged and unable to put up, so we need to contact them. I called them right away to understand what was going on and explained to the person over the phone the situation. She said someone would call me back. It's been 5 weeks and have not received a call. I did call again to follow-up and still no one has called me. We would like new awnings for our new home but would never use this company. They seem to be very unreliable and unprofessional.

I wrote Laurel Awnings an email on 4/23 asking when my awnings were to be put up. Never got a response.. On 4/24 I got a notice in the mail that my awnings needed some repairs--stitching, and the work would be done once they received my approval. I mailed the approval on 4/26. I would have thought that the awnings would have been inspected during the winter and not to wait until several weeks after they should have been put up to realize they needed repairs. However, I heard nothing until today. I got a bill for the $58, which I knew I owed. So, I called the company to ask when my awning would be put up. The receptionist told me that the awnings would not be put up until I paid the amount owed. I asked her if I could do a bank transfer to speed up the process of several days in the postal system. She said I could do a credit card transaction, which I did. I asked again when the awnings would be put up since the credit card transaction was made. She told me that on the card it said all awnings must be up by May 20. So, she said it would get them on the 20th. I am so angry about this. The awnings should have been up by mid-April. Now, I have to wait till May 20th. I will not be using Laurel Awnings any longer.

Salesman arrived and was VERY professional. Arrived within 10 minutes of scheduled appointment (early, that is). Presented beautiful brochures and answered all questions thoroughly. He did his measurements and presented the estimate. Unfortunately he was roughly 15% higher than the other estimates received. I ended up choosing another equally-qualified vendor based solely on price.

Well due in part to the bad weather, we had lots of delays in getting our awning installed after making the initial 1/3 down payment in late December. In mid-January, we made an additional 1/3 payment at the time we approved the CAD drawing. After scheduling a few times then cancelling due to weather, the awning was installed on 20 February. It looks great and my wife is pleased. I do feel we had to become a squeaky wheel to ensure we received our awning within a reasonable timeframe. But weather was also, no doubt, a factor.

They were great! They were fabulous! They actually finished the project early, they were attentive, and the different salespeople to the installers were wonderful. They stuck to the quote.

After we filed the earlier review of Laurel Awning Company, we had a call from Ray, Laurel's local manager in Bucks County, Pennsylvania. During our discussion, it turned out that there was a mis-communication both about the awning cleaning for $594.00 (not necessary) and the repairs policy (awning must be cleaned prior to any repair). Ray offered to remit the cost of the cleaning ($ 594.00) and I accepted. This is a fair offer and a satisfactory resolution. Both Ray and I agreed to monitor the awning costs and maintenance more closely in the future. I am changing my review to Completely Satisfied.

We first contacted Laurel Awnings at the Home Show. They gave us information and we signed up to have someone give us an estimate. Within a few days they called and setup an appointment to come to our house for an estimate. I called two other awning companies as well to get comparisons. Laurel Awinings was the most professional from the first meeting at our house to the completion of the installation of our awning. We signed the contract April 15th and had our awning up within the 6 week time frame given to us. Each step of the way went exactly as explained to us when we signed the contract. Another person came out to remeasure, drawings were sent to us to approve, the frame was built and last they came out to put on the awning. We LOVE it. It makes our deck feel like another room to our house. I chose Laurel Awnings because they were professional and gave us the confidence that they would do a great job and they did.

They are very prompt and courteous. Their prices do seem a little bit high.

When the guys brought the awning out to install it, we found that it didn't fit properly. The framework from my last awning was already up. Evidently whenever the draftsman measured, he didn't measure correctly because the awning was too tight and did not lie flat on both sides of the awning, plus there was excess material on both sides of the awning that faced the house. The manager at Laurel offered to take the awning down and fix the problem(which meant I wouldn't have an awning for the summer). My other option was to have Laurel fix the awning over the winter, this way I would have coverage for the summer. That's what I decided to do. Wrong choice - this summer, once the awning was installed it still looked the same. Laurel sent two of their workers out to "readjust the awning" which didn't work. Laurel then sent out their manager, he tightened the awning - it now looks worse than it did last year. He took pictures, showed them to his manager and was told that it was because of the framework I had up from the former company that made the awning. My question is WHY would you promise to make awnings that fit if you now blame the framework? I am now stuck with awnings that look cheap and don't hang right and it's only my second season. Buyer beware -- shop around - better yet - ask for names of clients and take the time to visit these people and look at the awning in person before you spend your hard earned money to be told there's "nothing they can do."

I spoke to two different people on two different occasions but got no return call from anyone to set an estimate appointment. I gave up.

They perform well. Sometimes you have to tell them something is not right, but they do correct the problem. They time with the back awning took three visits. We have spent several thousand dollars with them.

AWNINGS ARE ALWAYS PUT UP AND TAKEN DOWN AS REQUESTED. THE INSTALLERS ARE ALWAYS POLITE AND CAREFUL NOT TO DAMAGE FLOWER BEDS, SHRUBS, OR OTHER PLANTINGS.

INSTALLED AWNING IN WRONG LOCATION AND WALKWAY CUTS WERE ON WRONG SIDE. GENERAL MANAGER OF STORE DOES NOT RESPOND TO CALLS. HE REFUSES TO LISTEN AND DOES NOT CARE IF PLAN DRAWING IS NOT WHAT WAS MADE. 'HE WILL LOSE MONEY IF HE HAS TO FIX IT.' PRICE WAS GOOD, BUT PRODUCT AND SERVICE IS TERRIBLE!