Verizon Wireless

Around August, 2013, I purchased a wireless phone from Verizon. When it arrived, I was unable to set it, so I called and spoke to a wonderful agent in Nashville, TN. He was unable to set it up, so I returned it via Fed Ex. I received another phone and was unable to set it up. After getting a mailing label, I returned the second phone. Verizon said I missed the 14-day headline. I advised them I was waiting for a return label. They tried returning the phone via Fed Ex, and each time I refused to accept it. I spoke to a bunch of agents and supervisors. Several representatives fixed it so my balance was $0. Then, I would get another bill and call up, and an agent and supervisor would fix it so my balance was $0. I would get another bill. I continually called and spent a LOT of time on the phone. I cannot state enough how frustrated I was. It was like a dark cloud over my head. I could not believe that Verizon Wireless was so incompetent. All representatives I spoke w/ were kind and wonderful. My issue is solely w/ the company. I just got a letter that said I was in a collection agency. Of course, I'm concerned about my credit. I have excellent credit and this incompetent company put me in collections.

The service is terrible and I was lied to by the salesperson!!