We offer 5 years no interest loans (if qualified) and other finance options. All of our installation crew are full time, long-term employees with full insurance coverage; we do not use subcontractors! We can provide references in your area and give free no obligation cost quotations. We also offer a 30 day money back price guarantee (call for details).
Business highlights
27 years of trusted experience
Emergency Services Offered
Services we offer
Windows & Doors Installation & Repair. Kitchens, Bathtubs, Insulation, Metal Roofing, Siding, Stone, Brick, Remodeling, & Home Improvement.
I supposedly won their contest at the State College Home Show 2022 for $1200 certificate. Rep came out and knew nothing about giving me the prize I won. Should have seen this as red flag. Window and entry door replaced anyway. Like the window. BUT, the door has major air draft coming in down the side and across the bottom. Have been calling repeatedly for 2 months leaving multiple messages- no return call since back in October. Company sent me letter 11/30 and called me that evening trying to get me to hire them to do more work. Assured me they would send someone to correct problem with initial work. Still have not received phone call or service visit from anyone in this company. Don't enter their contests at Home shows- I think they use this as way to get into your home to sell you their company when you haven't really won anything. and don't hire them to do any work. They will not fix any problems!!
Description of Work: Replace entry door and kitchen window
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,950
Samuel S.
09/2019
1.0
replacement windows
+ -1 more
I regret doing business with this company and now they keep calling even though I've told them to stop.
Description of Work: Replacement windows
Rating Category
Rating out of 5
Response from Integrity Construction
Mr. [Member Name Removed], You purchased products from our company in 2011 and we have nothing on record to suggest you were not happy with our installation or had issues with your product. According to our phone system that logs all phone calls, you got one phone call that was a follow up to our customers to update our service records and that was yesterday, nearly 8 years after you did work with our company. You requested to be removed from the customer warranty list and we complied with that request. We're sorry for the inconvenience & hope you have a better day!
L W W.
07/2019
5.0
replacement windows, woodworking, doors
+ 1 more
Installed windows when it was freezing cold out & they were so efficient my thermostat only went from 70 degrees to 69. When they left you never knew they were here, the cleanup was done extremely well & they even took a magnet over my landscaping & driveway to pick up stray nails. The costs to heat & cool my house got cut almost in half. The locks are awesome, never seen anything like it on a window & what they didn't tell me was that I can no longer hear the traffic from the main road. My door & sliding glass door came next & they are way warmer than my previous doors & beautiful. The door carpenter was very meticulous & you couldn't get a better installation. Definitely had a much better experience than when I've used other contractors! I'm looking forward to my next project with Integrity.
Description of Work: Windows, Doors, and Interior Trim
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Construction
Thank you for the review! We are blessed to have experienced installers who are also very respectful to our customers. They are the main reason why we have a very high percentage of repeat business so we look forward to working with you on your future remodeling projects!
Stephanie S.
07/2019
2.0
doors
+ -1 more
I won a $500 off at a local fair 2 years ago. The first sales rep that came out was TERRIBLE! Loved the product. Told the guy we had to look into finances and would have to get back to him. He would not leave! Terrible experience all around! Should have left it at that and ran from this company! However the company called me asking for a review of how the sales man did (as he was new on the job) I explained how terrible it went. They sent the supervisor out to investigate further/ make the sale. We decided to go with the doors because we loved the product. Install time comes... it was November in pa for the install... I turned my heat off as they were installing so it wouldn’t continue to run not a huge deal everything seems to go well. A few months go past and we realize the doors are super drafty! Call the company get a song and dance about how the door install guys were over booked so they sent window install guys out they would have their service guy come look at them. The service guy comes out tells me my front door was installed WRONG! The back door wasn’t adjusted correctly! He adjusted the back door and scheduled to reinstall the front door. I request they wait till warmer weather to reinstall because it was freezing cold outside. Reinstall goes well door isn’t drafty anymore. Now it’s been about a year since the reinstall. I notice the little pad in the corner of the back door is all messed up (like a bumper pad) I call the company as I assume this is a sign of something not quite being right. Since making that call the lock on the door doesn’t seem to line up right all the time... guess it is a issue as I assumed. I called at least 6 weeks ago. I was told I would be put on the schedule great! I got called yesterday at 2 pm saying I was on the schedule this morning and they needed to verify I would be home. I missed this call and called back at 4pm getting a voicemail which I left a message saying it was fine to come today and i would be home! I get another call at 1030 this morning saying that they wouldn’t be out today because they were unable to get a hold of people to schedule the visits so the service guy took the day off! Now I’m being put back on the schedule and might be able to be fit in the week of the 29th (TWO WEEKS AWAY!)
Description of Work: Door instulation
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$5,000
Response from Integrity Construction
Unfortunately as good as our doors are, all doors will have service issues & we are willing to fix anything that comes along for our customers. The doors were covered under the 50 year warranty and this customer was not charged a penny for the service or reinstall. We did admit that the original installer (who is no longer with our company) didn't have the best day when he installed your door and did pay our new door installer to completely reinstall the door. What is out of our control is that when we did call you to schedule the initial service for the lock not lining up (which should just be a minor adjustment), we were unable to confirm that you would be home, as you also state in the review. What you failed to mention is that we did explain to you that 2 of our installers were hit by a semi-truck on Route 30 going 70 miles per hour, an accident which was on the news and where 2 people lost their lives and due to this unfortunate incident, we have our [Member Information Removed] installer out with a temporary disability for the next 8 weeks which has set our schedule back further than normal. We apologized to you for the delay and most of our customers have been very understanding of our current situation and even concerned for our installers that had a close call with death but please know that we are doing our best.
Paul J V.
06/2019
5.0
replacement windows
+ -1 more
I love their work. No rain can possibly come into the house now. I would highly recommend them and I would hire them again.
Description of Work: They re-caulked the window completely inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Construction
Thank you Mr. [Member Name Removed]! We appreciate that you have been a great customer to our company and hope to work with you again in the future.
Ethel C.
12/2017
3.0
doors
+ -1 more
Actually very well. Can I add "however"? I understand that the quality of my door and windows is very good. However, my windows were installed in a loft over my garage , used mainly for storage. I did not need the best possible windows for that location and I think the salesmen should have suggested a less expensive window. Sheer stupidity on my part but I feel I was taken advantage of. As for my door. Well it was expensive too but I just LOVE it. It appears to be keeping out this cold weather. The door doesn't have any of those lines or whatever they are called in it. My backyard view is beautiful. The installation technicians did a fantastic job, I swear they even swept my driveway! Other than the finished job there was no indication that I had work done on my home that day. The cost of this project was 10,000.00 USD
Description of Work: Sliding glass door and two windows
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Integrity Construction
Hi Ms. [Member Name Removed], We're very happy you love the work. "Expensive" is relative and you get what you pay for. You said the products are keeping the cold weather out and that you love them however most people don't realize the cost of construction materials and labor in today's market. Our products are very reasonable for the quality and for the lifetime of the product and have a warranty that is unmatched. You can get a cheaper window and door but there are a lot of trade-offs that you have to live with. In construction, our experience is that homeowners either complain about the product or the price. You love the product so I would say that's a better prospect than getting a cheap price and complaining about the quality of the work. Thanks!
Santina A.
11/2017
1.0
insulation, remodeling, replacement windows, home remodeling
+ 2 more
Horrible. The worst company I have had to deal with ever. They canceled the first appointment 4 times and every time it was after they were to be at our house. When they finally arrived it was a 4 hour presentation. 4 hours. So these guys were in my house from 6-10pm! My kids were tired and they needed to go to bed. They were very unprofessional. They refused to talk to just my husband so I could put the kids to bed. We asked them multiple times “what are the prices?” “What exactly are you selling”. Finally asked them to leave. They were pushy. They said we would get our quote the next day. 2 MONTHS later someone called us about our quote. They wanted to set up an appointment at our house for them to go over the quote. My husband said fine but you have 30 minutes then you have to leave. They canceled and rescheduled. We agreed on a Monday night at 6pm. At 6:30pm we received a phone call about how he, THE MANAGER, wasn’t going to make it out. Then the receptionist got made at us when we refused to reschedule. They 100% DO NOT live up to their name. Integrity is nothing to them. Just the worst.
Description of Work: We won money towards windows. Hey
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Response from Integrity Construction
Our records show a discrepancy in what Ms. [Member Name Removed] wrote in her review and I'm unsure if she has us confused with another contractor or what is causing the differences. Our records show the first appointment was only cancelled by our company once due to a previous appointment running long and we did call after the appointment time but as soon as we were notified by the representative that he was running behind. Two of our representatives went to the rescheduled appointment. As far as the length of the appointment, it is ultimately up to the homeowners who can request them to leave at any time and our representatives do not remember being told to leave. We do require both homeowners to participate in the demonstration to make sure if they decide to move forward with the project, they both have an equal say in the style, colors, and options of the project and both parties can ask questions and have all of the information they need. Our records then show that the homeowners scheduled an appointment to review the quote with one of our managers who did drive to the appointment to find that either one or both of the homeowners were not home after telling our appointment confirmation manager that they would both be there and that was why the appointment was again rescheduled. Unfortunately the manager had a situation where he could not make this appointment and one of our appointment schedulers called to apologize to the homeowner and spoke to Mr. [Member Name Removed]. I spoke to her manager because Mrs. [Member Name Removed] says in this review that the person who she assumed was our receptionist was rude when she wouldn't reschedule the appointment again and her manager reported to me that he was sitting right beside the caller at the time and this caller was not rude by any means to Mr. [Member Name Removed], who actually spoke to her. When Mr. [Member Name Removed] told our caller that they were not interested in rescheduling the appointment, she apologized again and left it at that. I understand the frustration with rescheduling the appointments and we do take responsibility for that, but I do take issue with the rudeness comment since the manager did not feel this was the case after hearing the call. If the manager were not a witness to this call, this girl could have been reprimanded for false information for simply doing her job. I hope the homeowners will reconsider this and change the review to remove the comment about the receptionist being rude.
Janet B.
10/2017
5.0
doors
+ -1 more
Andrew was to come between 8 am & 9 am. He came at 9:00 am. Since I assume it was the first of the day. I think it's always best to come at the earliest time stated. It went very well. He was a hard worker. Kept at the job of installing the door all day. Very expensive for a door! Hope it was worth the cost!
Description of Work: New front door put in
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
Gail C.
10/2017
5.0
doors
+ -1 more
Very nice guy did work good quiet guy
Description of Work: Door installed
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wayne H.
10/2017
5.0
replacement windows
+ -1 more
Excellent! The installers were quick and the job was professionally done. Following their clean up, you could not tell that any work had been done, except for the beautiful new windows. The installers explained how the window features worked to both of us (the homeowners).
Description of Work: Replacement windows throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$9,000
Gary D.
08/2017
1.0
remodeling, doors
+ 0 more
Very bad! Door was installed but not adjusted.Storm door was hacked up and would not close properly. Called the company several times and after the 4th or 5th time I finally talked to a person who I was told to be a manager . I explained the problem to him and he informed me that the fine print in the red box indicated they do only the entrance door not storm doors. I told him the sales persons said no problem they would do that. The replay was:They can tell you anything it' means nothing . These people during the sales presentation which took 3hrs. Was a sham to get you to buy their door. I would not recommend this company and when the next Home Show comes around I will be calling the sponsors and letting them know what happened to me with this company! I ended up taking the storm door off and reinstalling it my self.
Description of Work: Replace entrance door and install storm door.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,600
Response from Integrity Construction
We do not install storm doors but it is not in the "fine print" of our contracts as Mr. [Member Name Removed] claims. The contracts state this in normal size print with a line beside the statement that we are not responsible for storm doors that requires the homeowner to initial beside this statement indicating that they have read this and understand. Mr. [Member Name Removed] initialed beside this statement which indicated to us that he read the statement and therefore I'm confused at why he didn't question his sales representative if that person told him the storm door would not be an issue. I stress that homeowners should read carefully all contracts before placing their initials & signatures on them when purchasing any product, especially one as important as home improvements. If Mr. [Member Name Removed] needed his door adjusted, that would be covered under our installation warranty at no cost to him and he is welcome to call us and we will send someone out for free. It is normal for newly installed doors to need some minor adjustments and we are happy to do these at no cost to the customer for the warranty period of the door, which is 50 years. If anyone would like to view a blank copy of our door contracts to see that the storm door policy is plainly stated, I would be happy to show that to you.
Leon R.
08/2017
5.0
replacement windows
+ -1 more
The workers were here early, which was pleasant. They were all respectful of our property and were very kind to our dogs who were underfoot through the whole process. The clean-up was wonderful. A professional looking job. You can tell the installers are very experienced.
Description of Work: Old windows were removed, and new windows installed. Outside of windows were wrapped, and inside & outside are caulked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Sharon B.
08/2017
5.0
replacement windows
+ -1 more
Very well. The guys that came to do the installation were very professional and hard working. The job was done in 5 1/2 hrs. Which I thought was pretty good.
Description of Work: They tore out all the old windows and installed new ones.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Mickey W.
07/2017
5.0
siding, woodworking, doors
+ 1 more
Master carpenter arrived @ scheduled time & worked till completion - approx. 8 hrs. @ jobsite. Very professional job performed. Very meticulous in his work. Cleaned up well - overall very pleased.
Description of Work: Removed existing front entry door. Modified opening to accommodate larger width door. Wall work & siding work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Jean K.
02/2017
1.0
replacement windows
+ -1 more
I received a call from Integrity asking me to verify my contact information on the raffle ticket. They said that they would like to come out to tell me about their windows because if I won the drawing i would be able to get an understanding of what it is upfront. if I did not win then I would at least get a quote on what it would cost to purchase the window and the quote would be good for a year. They asked what type of windows I would be interested in and I said a bow window. They ask if I was the sole owner of the house, I said no, my husband and I own the house. They said that they needed my husband's name. I asked why they needed the name. They said it was just informational for their files. I said, sorry this does not make sense, if you are wishing to talk to me about windows then you do not need my husband name. They said, no problem. They scheduled a time to visit the next day. After I got off the phone, two minutes passed and I received a second call from a person announcing themselves as the person who is verifying the sales visit for the next day. I said yes to the time for the visit. This person asked for my husbands name. I said why do I need to give you his name, you are coming to visit me. This is a no obligation sales call correct? they said yes. I said then you do not need his name. They asked if he would be home during this visit. I said yes. They said that I was all set for the visit and got off the phone. The next day the saleman was prompt and on time. My husband who did not want to be involved in this sales talk about a bow window went upstairs. I let the salesman in the door an showed him to the kitchen. He asked where my husband was, I said he was upstairs. He said that my husband needs to be hear to listen to the sales pitch. I said why? I am the person you are dealing with, why does he need to be here, this is just a meeting to understand what the bow window will look like if I win. He said, that he will get in trouble if my husband is not here. Who is going to get you in trouble. He said his boss does spot visits on the sales staff unexpectedly to make sure they are doing their jobs and if my husband was not there then he would get in trouble. I said, no problem, if he shows up we can go get my husband. He said that if my husband was not there already he would be in trouble. I said, no problem we can tell him my husband is in the bathroom and I can get him afterward. So he let it go and did not open any catalogs, show me a sample, he took measurements of the place where the window would go and he sat down to talk to me about my job, my cat and various things. I asked so can we get to the viewing of what the window looks like? can I see the paperwork and samples, etc? He looked at me and said, I really cannot show you without your husband present. I said, I am sorry but he is not going to come down here as I am handling it. He said, it is against the law to provide sales estimate for windows without both owners present. I said, i have never heard of that law. He said he really needs my husband present or he cannot show me the information. I said, if you want me to ask my husband to come down to see you then I can go up and give it a shot...but I warn you, he does not want to get involved. He said fine. I went upstairs, talked to my husband who told me he was not interested in dealing with sales people, i said ok, I will tell him. I went downstairs told him that my husband is not coming down, he does not want to listen to sales pitches. So you can leave now as you are saying that it would be illegal. I helped him get out the door quickly and thought to myself...this company is made up of liars and sales pitch pressure talks. I know darn well there is no law. He may be able to BS a woman that is a house wife who is timid, but I run a department and deal with vendors, clients and staff that are more honest than Integrity. This company must have gotten its "how to sell windows" from those heavy sales pitch people who lay in wait at Vegas casinos trying to get you to buy into a vacation time share. I was extremely offended by this lack of professional salesmanship. I would never purchase anything from this company. The way they lie outright to you and try to pressure you is not customer oriented...they are not trying to sell to interested parties they are trying to force you to buy something with crap tactics.
Description of Work: An entry into a raffle drawing had Integrity calling me about my interest in windows. They mentioned that they needed to visit me to review my choice if I won the drawing. I okayed the visit.
Rating Category
Rating out of 5
punctuality
5.0
Response from Integrity Construction
Unfortunately the reason our company insisted Ms. [Member Name Removed]'s husband be present at the time of the appointment was as much as for her protection as it is for our company's protection. We do require all homeowners to be present at the time of the appointment and most actually want their spouses to be present because making such a large investment in home remodeling projects should be a joint decision. In fact, our company insists that all spouses are involved in the decision so that both parties get to put their input into the budget and the scope of the project. In fact, we encourage many homeowners to have someone they trust at the time of the appointment to give a second opinion and because a trusted individual will look out for their friend or family member's best interest. Unfortunately Ms. [Member Name Removed] did not understand our point of view and that's ok because everyone has their own way of doing things.
Lanie D.
02/2017
5.0
replacement windows
+ -1 more
They come, put in windows. Got mat with the room did a good job for left.
Description of Work: New windows installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eleanor B.
02/2017
4.0
replacement windows
+ -1 more
Workers on time. All work performed satisfactorily.
Description of Work: Removed old windows. installed new ones.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,500
Crystal F.
02/2017
5.0
replacement windows
+ -1 more
Very well, the installers were very prompt and professional & did the job quickly.
Description of Work: Installation of 11 windows trim & clean up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,287
Dustin H.
02/2017
5.0
replacement windows
+ -1 more
Great. Took all windows out, then set new ones in, then attached all with a wise trim finish.
Description of Work: Installed all 19 window's in our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,200
Tina M.
02/2017
4.0
replacement windows
+ -1 more
Went very well; not much mess and cleaned up well. Worked hard entire time here with no breaks (Approx 5 hours).
Description of Work: Removed old window, transom and storm window; installed new window and transom.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,200
Juscinda M.
01/2017
5.0
doors
+ -1 more
Rich Helsel did a fantastic job very professional, polite & kept on going even in 2 ° F temperature.
Description of Work: Install front door & door between kitchen & garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Jeremy S.
08/2016
1.0
replacement windows
+ -1 more
We won a $500 gift and never showed up for consultation, asked for manager, never called back. I finally called manager and her blew me off and made it to be my problem that their rep never showed up. Manager was rude and company was dishonest to never show up and to cancel our reschedule so they would not have to pay out to our winnings of $500. Company and manager, Jeff, is dishonest and rude. Do not use this company.
Description of Work: We won a $500 gift and never showed up for consultation, asked for manager, never called back. I finally called manager and her blew me off and made it to be my problem that their rep never showed up. Manager was rude and company was dishonest to never show up and to cancel our reschedule so they would not have to pay out to our winnings of $500. Company and manager, Jeff, is dishonest and rude. Do not use this company.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Response from Integrity Construction
I believe there was a misunderstanding as to what you have won and what happened in this situation. In our files, I show that you were chosen to win a $500 gift certificate for any remodeling project with a minimum purchase price, not a "$500 gift" as this does not exist within our sweepstakes program. The visit to your home was for the purpose of providing you with a free estimate so that you could decide whether or not to use your certificate. Our largest prize that is given away with our annual sweepstakes is one $300 gift card to the store of the winner's choice and that is being drawn at our prize giveaway in the next few weeks. In addition, for the physical prizes such as the gift card or one of our gift baskets, we do not visit your home if you win, we notify that winner by mail and phone and they claim the prize by coming to us at a prize reception. There was in no way anything dishonest that went on and there were no winnings that we were trying to avoid paying you, our records show a very different story. On the first date that we were scheduled to come out to give you a free estimate to see if you wanted to use the certificate, our representative was running a good bit behind because he was tied up at a previous appointment and with traffic in the Pittsburgh area we did not want to hold you up all night and called you to reschedule. Upon that phone call, you gave an alternate date and time but told our scheduling manager that you may have other plans and would not confirm that you would definitely be home for the appointment. Being that our representatives spend their own personal money on their gas to travel to your home, I'm sure you can understand that we need a definite appointment time instead of an appointment time where you may or may not be home. When you called to speak to the manager of the woman who tried to confirm the 2nd appointment, he explained to you that he personally told you this and that you asked him to call you to see if by chance you were home. I'm sorry for the misunderstanding and the $500 gift certificate towards a minimum purchase remodeling project will still be honored for a period of one year if you choose to do so.
j M.
07/2016
2.0
doors
+ -1 more
Received work back in June 2015. Have had many little issues since then, that still not fixed or handled. Trying to schedule in, but difficult to schedule with at times (will take some blame in scheduling, but works both ways). Have received a call several times that they would be in the area on such n such day, and would be available: with about 1-2 days notice. Working a full time job, its not that easy to be home with little notice. have given husband and I's schedule and times best several times - never worked for them. Floor from leakage is now soft again (but told that due to us not having roof over our deck, and that doors are not 100% air or leak proof, some leaking will occur!) and that we should build that roof over the deck. Also, was told that we had bad floors at time of install; we do acknowledge that a small section was bad, and replaced at that time, but this is not where that was indicated...that bad section was bad under the doors had removed at that time. We had just replaced flooring before they did work. Doors were leaking a mini RIVER into our kitchen - but since had minor resolution of MORE caulking (2 visits later) - but its our preexisting fault??? Paying what we did for doors and having issues 1 year later still is frustrating. So updating my original 5 star review of the company. now, the blinds in our doors have stopped working and raising the whole way, as they should. They will document with pictures and submit to company - not their problem - its a warranty issue. All I want is doors that DONT leak - my floor fixed - blinds that work - and people who care. So tired of the run around - and now I have to talk with someone else. Been through two CUSTOMER service/sales people - not sure why. Been very tolerant and patient - but its running thin.
Description of Work: French doors installed
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$7,300
Response from Integrity Construction
We have explained to Ms. [Member Name Removed] that her issue with the leakage is being caused by the lack of an overhang above her door and that she would continue to have this issue until she decides it will be a good investment to put an overhang or porch roof on this door. She is being resistant to spending the money but this problem is not caused by the door we installed as her flooring in front of the door already had water damage from her previous door leaking as well and any other door she could have installed will also leak. We acknowledge that we do have issues attempting to schedule service with some customers because they work full time but if getting cable or satellite or phone service or a visit by the utility companies, these types of companies will give a 4-5 hour time block whereas we try to accommodate our customers as best we can by giving them an hour time block and working around their schedule as best we can. As far as the mini-blind issue, we did contact the factory and they said with the internal mini-blinds, sometimes they need reset, gave us directions on how to do this and we did call Ms. [Member Name Removed] and left a message with instructions on how to reset the mini-blinds and told her if there were still issues to call us and we have not heard from her since. So while she says her patience is running thin, she is not returning our calls. We have no problem fixing issues with our products as we have a full-time service technician, but this customer is unwilling to follow our advice. We would be happy to fix her mini-blinds and are calling her to see if she will allow us to do so.
Jesse H.
04/2016
1.0
replacement windows
+ -1 more
If the company (Integrity Construction) can not even make a scheduled appointment what type of work do you think they would do for you. I am very dissatisfied with the mission this company follows.
Description of Work: I set up an appointment with this company well in advance stressing that I am out of state customer whom will only be in the area for a consultation on specified days. The company set up a date and time that would meet my needs; however when the day came to meet with this company they not only did not show up, they never attempted to contact me regarding their cancellation thus costing me a day of travel.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$45,000
Response from Integrity Construction
Mr. [Member Name Removed], This really upsets me because I had spoken to our interior guy from Pittsburgh who said he would be available and I left it to him to schedule the appointment. I just spoke to him and he said he forgot about the appointment. I do apologize for the inconvenience this caused you and this is not typical of the work our company does.
Diana H.
01/2016
3.0
doors, replacement windows
+ 0 more
First batch of work promised in 6 weeks, took about 5 months. Second batch much more timely. The door looks very nice. I actually preferred the "look" of the original windows....we went from nice oak to white vinyl. They are more efficient in the winter as they are triple pane, but they also don't let any sun warmth in to help heat. Can't have everything, I suppose. Although we asked several times, we couldn't find out how the price broke down, they were so busy talking about discounts. I would advise you to get some competing quotes. I feel we could have done better if we had. The workers who did the installation were very professional and worked quickly.
Description of Work: Replace 2 large windows, 2 medium windows, double front door. Originals were Andersen's.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$4,000
Response from Integrity Construction
I'm sorry to hear that Ms. [Member Name Removed] was not completely satisfied with the look of the white vinyl on the windows. It is tough to match the beautiful looks of solid wood windows when you replace them with white vinyl but the energy efficiency alone is worth the switch in addition to the low maintenance of vinyl. In addition, we offer a dark and light woodgrain option with our windows so it may have been a case of saving money if that option was not chosen. Some people prefer the white windows so that they are not stuck trying to match the trim to the woodgrain and have more options when it comes to the woodwork around the windows. Ms. [Member Name Removed] does not complain about the quality of the product or the install, and actually it seems like she thinks these windows are "too efficient" if that's possible. As far as the heat from the sun not being able to help heat the inside of the house, that just means that the heat that you are paying for is not escaping the house so instead of letting the sun help heat the inside, why not turn up the thermostat and be comfortable! I believe once Ms. [Member Name Removed] has the product in for a few years and actually realizes the cost savings as well as the ease of use, she will feel that she got her money's worth. However I would like to point out that Ms. [Member Name Removed] had one set and then came back for the second set so we must have done something right even though it seems like she gave us a poor review. If she was unhappy with the work, we would not have earned her business the second time so obviously even though she mentions that she should have gotten other quotes to compare prices, she must see the value in the product. I believe if she would have gotten a quote on brand new solid oak wood windows, she would see that the cost would have been close to double what she paid for our quality triple pane, reinforced vinyl Bristol Windows so even though the wood is beautiful, you have to weigh the pros and cons of each material and while wood does give you the looks, it does little for energy-efficiency, is more likely to rot when the windows "sweat," and has to be consistently maintained (i.e. sanded & stained/painted). We urge Ms. [Member Name Removed] to get other quotes before she purchases more products from our company so that she does have something to compare our prices to and will definitely feel like she has gotten a better value when she realizes that while our products are not the cheapest, we are competitive with other companies who carry a higher-end window and feel we give our customers more value for the money they are spending, especially when you consider that at any time our customers have a problem with their product, even if that is 25 years or more down the line, we do not charge any service call fees and the warranty covers all defective parts 100% for 50 years without being pro-rated.
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Service Categories
Windows,
Doors,
Siding,
Kitchen and Bath Remodeling,
General Remodeling,
Finished Carpentry and Woodworking,
Sunrooms and Patio Enclosures,
Insulation,
Decks and Porches,
Bathtub Restoration,
Energy Efficiency Auditing,
Cabinet Refacing and Refinishing
FAQ
Integrity Construction is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Integrity Construction accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Integrity Construction offers free project estimates.
Yes, Integrity Construction offers eco-friendly accreditations.
No, Integrity Construction does not offer a senior discount.
Yes, Integrity Construction offers emergency services.
Yes, Integrity Construction offers warranties.
Integrity Construction offers the following services: Windows & Doors Installation & Repair. Kitchens, Bathtubs, Insulation, Metal Roofing, Siding, Stone, Brick, Remodeling, & Home Improvement.