Unfortunately, my experience was not very good. My electric water heater was not heating the water and needed a lower heating element replaced. Your tech arrived at 3:30, ordered the replacement part, went to pick it up, and installed the new element. He was gone before 5. At 7:30, the tank started to leak from the new element. So, I had to drain the tank again and was without hot water. On Saturday, I cleaned and reinstalled the element myself. I told the tech at least 3 times not to use the new gasket because it wouldn't seal and would leak when the tank heated up. I told him to use the old gasket which he didn't do. After reinstalling the element and refilling the tank, I haven't had any issues. In summary, it cost me $411 dollars to have a worse problem than I started with. The part was 50, so that 361 in labor for 2.5 hours max. That's $145/hour for something I ended up fixing myself. I would hope a steep discount or refund is considered. After calling them and sending them a message, I never heard back from Boyer. I would definitely not recommend them.
Description of Work: Replace heating element in hot water heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$411.93
Mike B.
06/2016
2.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Had to come 3 times to fix my furnace. Charged me twice when first serviceman came 2 times. Furnace was worse after 2nd visit. 3rd visit they sent Mike, who took care of the problem in 15 minutes. Mike knows his stuff! Only have 2 servicemen who work on oil furnaces.
Rating Category
Rating out of 5
John B.
12/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: The service was outstanding and the price was very fair.
Rating Category
Rating out of 5
Yes, I recommend this pro
Tom F.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I have been a Boyer customer for almost a year. After the 9 years before ( see review of ALLIED MECHANICAL & ELECTRICAL dated 09-17-2013 ) you can be assured that I watched everything they did, and cut the Boyer team no slack at all. So if you are not part of the Boyer family of customers, and are looking for a professional company to do a quality job for you. I STRONGLY suggest that you give them a call.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,300
Mike C.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: Removed and replaced furnace and thermostat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Wilbert M.
07/2013
2.0
heating & air conditioning/hvac
+ -1 more
they don't do much. I think they are busy enough now that they don't need to worry about little guys. They have become VERY expensive. They want 150 just to come buy my house, even though i have spent over 10,000 dollars with them over the years and have recommended them to many people in Sylvan Hills. Denny Politi is a good man, he works hard and tries his best but they have lost their way. I'm looking for a new HVAC that will take better care of us.
Description of Work: Scott installed our two stage high effeciency furnace around 2000. They also did ductwork for us, as well as cleaning duct work, etc. I was very happy with them ten years ago but i think they have grown too fast and their staff quality has declined. We constantly have basement flooding from what i feel is a lousy design of the condensate pump from our dehumidifier. the hose clogs and the overflow floods the basement. Their design but they charge me for the malfunction. They are also not up to speed with technology. I tried to talk to them about installing a "Nest" thermostat. They were not familiar with it. They sent a consultant out to give me a cost benefit analysis on upgrading my outside condenser but he could not.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$150
Durel H.
07/2012
3.0
heating & air conditioning/hvac
+ -1 more
They were fairly prompt and didn’t take too long. They were pretty much average. I had two different people. One guy was good and one guy wasn’t as good.
Description of Work: I used Boyer Refrigeration Heating & Air to do a routine service and cleaning of the furnace.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$70
Sue G.
06/2012
1.0
heating & air conditioning/hvac
+ -1 more
This group is unreliable, not showing up for scheduled appointments.The techs are inexperienced; as an example, a man showed up to service our air conditioner(even before the above problem) who was a heat technician. He had never worked on air conditioners before....The contact person, Denny, who runs the office is clueless.The tech who tried to fix our drip ran the drip out over our front door.
Description of Work: Boyers installed our air conditioning 15 years ago, leaving a loud, distinct dripping noise in the master bedroom. They said they would return to correct it shortily after it was installed, but never did. I did talk to the technician, but fall came, and I was busy with raising a family and working so I let it go. We finally decided after 15 years of dripping to call and ask them to correct it. First of all, they don't keep their appointments, and it took us 3 months from the original call to get them to come look at the problem. Then, they sent the same technician out to access the situation for which he charged us $70 for about five minutes of his time. Then a boy came who didn't really know what he was doing, and he went to Lowes to purchase some PVC pipe. When he first corrected it, the drainage dripped over our front door. So, he had to come back and correct that. Then we received a bill for $307.00. We went to the main office and complained, asking for a reduction of what should have been done years earlier. We offered to pay for materials and half of the labor. They said they would ask Charlie Boyer about it, so we waited and didn't hear anything. We foolishly thought they had decided to drop the bill, so we received a registered letter in the mail six months later threatening to report us to a collection agency. Unbelievable. We immediately went to see Denny, the office manager, who didn't have the courage to call us and tell us that Boyer had decided we had to pay the full amount. Denny was SO SORRY, he kept telling us. Right. So, we paid the bill and now are on a mission to tell everyone we know not to have any business with this company. They do not stand behind their product, and their sercice is pathetic.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Shannon G.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Our overall experience with them has been good.
Description of Work: We used Boyer Refrigeration Heating & Air for cleaning our boiler.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Frank A.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
I was pleased with them. They put in our furnace and heating ducts. They are excellent. Their price is great and they provide very good service.
Description of Work: I used Boyer Refrigeration Heating & Air about a month ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
bonnie G.
03/2012
4.0
heating & air conditioning/hvac
+ -1 more
We would use them again in the future if we needed to.
Description of Work: We had Boyer Refrigeration come and do a small heating project for us.
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Service Categories
Heating and Air Conditioning
FAQ
Boyer Refrigeration Heating & Air is currently rated 3.5 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Boyer Refrigeration Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Boyer Refrigeration Heating & Air offers free project estimates.
No, Boyer Refrigeration Heating & Air does not offer eco-friendly accreditations.
No, Boyer Refrigeration Heating & Air does not offer a senior discount.
No, Boyer Refrigeration Heating & Air does not offer emergency services.
No, Boyer Refrigeration Heating & Air does not offer warranties.
Boyer Refrigeration Heating & Air offers the following services: Residential and commercial heating, refrigeration, furnaces, heat pumps, air conditioners, boilers, geothermal systems, humidifier & air cleaner.