I fired them. They did a great job but however one day they forgot something they needed to open the pool. When they came back to finish the job they charged me extra as they had to make a second trip because of their fault. They are the most expensive I have ever found. They know what they are doing. The last time I wanted to use them they were going to charge me 500 $ for just an estimate. They do not want to be bothered and I have no idea why they are in this line of business. I would never recommend them to anyone. I would not use them again in the future.
Description of Work: I used Vallhalla Pools and Spas to open and close the pool. I had been using them for many years.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
5.0
Susan O.
02/2012
5.0
pool cleaners
+ -1 more
I am in customer service and truly appreciate when someone goes out of their way to be helpful. This effort by Jack and Greg is uncommon in todays culture. They have earned my business when I am in the market for a new spa.
Description of Work: I found Valhala on Angies List. I contacted them to see if they did repair service on my brand of Spa. I spoke with Jack and later Greg who told me they were not licenced to work on my brand of spa. Jack spent 10 minutes on the phone and provided me with unsolicited trouble shooting tips. Greg followed up with me the next day to see if I was still having trouble.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris S.
07/2011
5.0
pool cleaners
+ -1 more
Valhalla was very responsive at first, not so much over the past month: Despite being swamped with work at the start of pool season, Jack and Greg came to our home after hours to check out our system (we'd just bought the house + pool and knew nothing about how to open or maintain it). They didn't charge us for the first visit, but I'm pretty sure we made up for it in buying chemicals from them. They've fixed our heater (after a long run-around from our home warrantee co.), and I'm still hoping they'll fix/replace our pipes and valves.
Description of Work: helped open pool, fixed pool heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$125
JENNY B.
01/2011
5.0
pool cleaners
+ -1 more
They did excellent work.
Description of Work: Repaired pump, and reworked plumbing.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
Yes, I recommend this pro
CAROL K.
07/2010
5.0
pool cleaners
+ -1 more
When my husband and I walked into Vahalla Pools & Spas we met Jack Farley and his wife, Peggy. Jack was so knowledgeable on hot tubs and he proceeded to educate us. In about 1 hour we were able to make a decision on the hot tub that we wanted. We purchased a 2009 model - Marquis Spa #322. It was exactly what we wanted. It was delivered by 2 men - Greg and John. They were absolutely wonderful. The hot tub weighed 600 lbs and they were able to get it across our yard and up 4 steps to our enclosed porch. Even though it was a bit of a pain (the steps) they were gracious--working very hard and successfully getting our tub where we wanted it. They gave us a quick start up lesson and left us in the good hands of our electricians who were there to hardwire the hot tub. We have been using the hot tub at least 2x daily. We love it!
Description of Work: We wanted to purchase a hot tub for 2-3 people that we could put on our enclosed porch.
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Service Categories
Pool and Spa Service
FAQ
VALHALLA POOLS & SPAS is currently rated 4.3 overall out of 5.
No, VALHALLA POOLS & SPAS does not offer free project estimates.
No, VALHALLA POOLS & SPAS does not offer eco-friendly accreditations.
No, VALHALLA POOLS & SPAS does not offer a senior discount.
No, VALHALLA POOLS & SPAS does not offer emergency services.
Yes, VALHALLA POOLS & SPAS offers warranties.
VALHALLA POOLS & SPAS offers the following services: Pool and Spa Service, water analysis, inground pool openings/closings, safety cover installations, pool and spa equipment upgrades
pool installations, aboveground pool liner replacements, inground spas