O'Brien's Moving & Storage

They did a wonderful job.

If I could give them no stars. I would. Our experience with this company was beyond horrible. Away from several broken pieces of furniture, they were rude and at some point they sent a very nasty, threatening letter with no signature but so inflammatory that we had to engage the police. Bottom line, do not use this company. They were a nightmare! If you have an issue you can be sure they will not help or try to rectify the issue. Arrogant, entitled and no care for what chaos they put on the client.

We used this company for our recent move. We just had the hardwood floors refinished in our new home and reminded the team on multiple occasions to please be careful with the floors. After they left we noticed two parallel skid marks starting in one upstairs bedroom, continuing into the hallway and then into another bedroom. One of these marks was in the shape of a tire track, clearly from a handtruck. When we noticed the damage, we thought maybe the wheel mark could be easily cleaned off or buffed out, so we reached out to the flooring company first. They took a couple of days to come out and see it. Unfortunately the solution involves buffing and putting a new coat of poly over the whole surface, and we were quoted a cost of $1300. We contacted Oâ Brienâ s with this problem but were told it would likely not be covered because it had been several days before it was reported. My husband offered to forward them the email he sent to the flooring company the day after the move documenting the damage and they were not interested. We were told to submit a claims form, which we did and also included with it these photos clearly showing the tire track of a hand truck. We received a letter stating the claim was denied due to company policy that any damage must be reported while the workers are still on site the day of the move. My husband called to try to talk to an actual person about the denial and was told that the workers used protective flooring. I personally witnessed them use protective flooring only on the first floor, not upstairs where the damage occurred, and I personally witnessed them use the hand truck upstairs in those areas. To me, this is a clear admission of negligence from the company - the workers knew or should have known to use protective flooring where the hand truck was being used. He was told that a supervisor would contact him to discuss the issue, but never heard back. He called again a week later and was told that actually, no one would be calling him back, the claim is denied, and the supervisor decided not to return his call. We can understand the necessity of this policy to protect the company from customers who try to claim damages well after the fact that were not caused by the movers. However, clearly circumstances may arise in which damage is not uncovered before the movers leave from the job, particularly as there is pressure to release them from the property as the pay-by-the-hour continues until that point and it is not realistic to examine every item and room in the house. We were very disappointed that the supervisor simply refused to call us back, as any business with integrity should at least be willing to speak with us, review the concerns on a case by case basis, and do whatâ s right by their customers rather than hiding behind this policy so they donâ t have to stand by the quality of their service. If a mistake was made we can understand that, but the company should be willing to address it.

We had a scheduled move earlier today, and one of the movers did not read the paperwork ahead of time showing that we had cats and showed up despite being allergic. We were told they were going to find another person to help, but they left without speaking to us and told their dispatcher that they couldnâ t move us because we had roaches and needed to fumigate. A salesperson came to our house two weeks ago to give us an estimate and clearly saw that we didnâ t have roaches. Iâ ve tried calling twice and the dispatcher has directed me to the person who schedules the crews and it has gone straight to voicemail both times.

They estimated for 3 guys for 2 days for my move down the street. They sent 6 guys for day one and still required 3 guys for day two, increasing the final cost by over 30% for estimate. The customer service address was terrible. Never was transferred to anyone with decisioning power. I would never recommend this company. I have moved across the country several times. This was the worst set of movers I have ever used.

These guys worked hard and were honest enough to send me a refund when the driver miscalculated my total at the end of my job.

We had a long-distance move to Florida. They did a great job packing. One problem that we had, is that you have to plan for extra hotel expenses because they moved us out sooner than expected. We had 3 extra hotel stays with a pet. The second problem we had is that they rushed our unloading. They had four guys moving our possessions in faster than we could think where to put them. The Obrien driver/mover in charge claimed we were always changing our minds. We are both executives and do not change our minds. The Obrien driver was rushing us. He revealed himself to us when he said he wanted to get on the road so that he could get North of Jacksonville, Fl, to beat the rush hour traffic. By default, we put a lot of things in the garage which we later had to move into the house. We are both retired and it was a lot of extra work to move the furniture into the house. Third problem. We have antiques and our main dresser had all four legs broken because they did not unload and remove the drawers before moving the chest into the house. This chest laid on its side with clothing in the drawers. I finally fixed the chest myself just so I could get our master bedroom in order. They also broke an expensive antique table which will hopefully be covered by the insurance. Maybe this is just what to expect when moving long distances.

The movers that came were great -- friendly but professional. Did a great job moving from one apartment to another a few blocks away.

Did ok. Dropped one bulky heavy item that broke ... The rest was fine.

Horrible, stay away!!!!! Brand New Furniture completely destroyed Over $ 7, 000 dollars worth of furniture completely ruined and offered 357 as a settlement. We paid over $3, 000 for the company to move and store our furniture. The movers smoked cigarettes. Did not wear masks, and scuffled when asked to put one on. Left cigarette butts in the street and on our lawn. Took many breaks...Got there late at 9:15 and by 9:30 were on their first break without removing one piece of furniture. Do not even think about hiring this company. I wish I would have known. Showed up in a beat-up ran down van...I should have trusted my gut and sent them away. Now I am stuck with damaged furniture. One of our pieces is water damage on the bottom and is completely cracked.

No comments.

they are wonderful

Stay far, far away. We arranged for OBriens to pack our remaining items and move us 1/2 hour away to our new home. Although they were very flexible with the amount of date changes due to our close date being pushed out repeatedly, this is where the positive review ends. On day two, they changed out the crew and except for the lead guy, an entirely new crew was called from a different moving company at the very last minute. This caused them to be 2-1/2 hours later than I was told to expect them with no communication to let us know. Toward the end of the pack on day two, the lead guy continued to get more and more agitated with my requests to pack up items that They forgot including telling me flat out that he was not going to pack them. However, unknown to me until later, he took our remaining items and dumped them together unprotected into a wardrobe box. The box also was not sealed on the bottom so when they got to the house, the box fell out from the bottom, dumping our belongings on the floor of our garage, breaking several items. They also picked up and moved a tool cabinet full of heavy tools without removing anything and packing them separately. The entire shelf collapsed during the move. Stainless Steel garbage cans were dented, furniture was scratched, and our refrigerator dented. Additionally, two of the crew members had an altercation at the new house which came very close to a fist fight between two of the workers, including quite a bit of vulgar language. One of the crew members had to take a **time out** I have never in my life witnessed such an unprofessional crew. We decided not to take the $500 insurance they offered since we packed about 80% of our belongings including the most fragile items. I am so glad we packed most of it ourselves, because I cannot imagine the damage we would have had to deal with if they packed everything. We received a whopping $82.00 for over $2k worth of damage that was their fault 100%. I am shocked that a moving company responsible for your most precious possessions takes zero responsibility for damage done by unprofessional and uncaring movers. The movers clearly did not care about the safety of our belongings.I would not go near this company again with a 10-foot pole.

Movers wear very careful with my items and did a good job moving things into storage.

Very professsional and reasonably priced. I would definitely use them again.

All teams were professional, polite, cautious, and worked very hard. I would recommend them to everyone!!! Jan from Glenmoore

I paid top dollar to have these people move me. They cancelled the first date due to a snow prediction that did not actually result in snow but would not honor the original date. 2 of the 3 movers were very nice and tried to compensate for the third guy who had a very short temper and was throwing my boxes around. The company topper was when they were attempting to get my $1200 sofa through the door, which called for the door to be taken off the hinges. Before the 2 smart guys could do this, the rude one tried to shove the sofa though the door, ripping the fabric in the sofa in 2 places. Had to fight with the office to get a paltry amount that was not enough to get the fabric repaired.

Nothing.

Obriens movers sighed and complained all day about the move. They quit at 6 pm due to apartment complex rules, but made no plans to move my desk, window units, lg area rug, two mantels, queen mattress and bed frame and more. I had to hire another movers to finish the job. Demanded full pay. CROOKS.

The guys were professional and worked so hard. They really took precaution not to damage anything. Would definitely use them again.

Everything went well with the timing and with the very kind team of movers.

Was very professional and did the job under budget.

.