Jack Lehr Heating Cooling & Electric

I think they ate not honest! They added refrigerant to a system under warranty and didn’t document. When I asked them to document they say refrigerant was added for diagnostic purposes and then removed. Tech did not remove as I was with him and he said he wasn’t going to remove and they still won’t fess up so for this reason they can not be trusted.

They have done maintenance on it and they have been wonderful. I would recommend them and I will hire them again.

I've had Jack Lehr maintaining my 2 heat pump systems under their "Platinum" plan for several years. I recently received a letter that indicated that ALL customers currently under this plan were being downgraded to their "Gold" plan "as a corporate business decision". This means those of us who were paying for the the plan that included 100% parts and labor coverage would now only get a 10-15% discount off of P+L! In doing research I've found other organizations that still offer what Lehr USED to provide - and actually at a lesser price that I was paying! If you use Lehr and are getting downgraded, Google for a provider in Berks County (they serve Lehigh as well) with the initials CP. You're welcome!

A disaster. We retained Lehr due to their superior service, but the installation was, and continues to be a disaster. Thermostat had to be replaced, shortly after purchase. System ran continuously. Now replacement hasn't been programmed properly, and I have to be here again to have it serviced. Meanwhile, while I hoped I'd be saving on electric bills, my budget plan is increasing. Apparently, once the sale is made, they don't care about follow-up.. VERY disappointed.

It excellent. If you need them. They're there. On time and knowledgeable.

Untrustworthy, Unprofessional, Undependable and Overpriced We have been a customer of Jack Lehr’s for a couple years and after this last visit, we decided to go elsewhere. First off, we were never able to get our heater or cental air unit scheduled for maintenance before the start of the season. Normally mid December to January for the heater (even if you call in October) and August for the central air if you call in May. This year we were scheduled for mid January maintenance on our heater and they called and bumped us up to December 7th because there was a cancellation. After being here for hours, and calling in a third technician who was extremely rude, they shut down the heater because it was leaking CO and over firing. They told me that there might be a problem with the warranty of the heat exchanger because the furnace install was not in my name and even if it was there was only a 12 year warranty, so they would have to check all that out. They said it would be better for me to get a new furnace, even if the part was covered, because this is an expensive repair. The salesman showed up and tried to sell me a furnace, my husband is at work and it is a Friday evening. We needed to wait for options and I wanted to call Trane about this warranty. After calling Trane, I find out that the part is covered for 20 years not 12 and it is a base warranty meaning it does not matter whose name it is under. Jack Lehr quotes a price of almost $1800 for just the labor to fix this covered part. They say it will take 2 techs almost 8 hours to complete this job. We decide to shop around. We found another servicer who confirmed the heat exchanger went. It was so bad around the 2nd exchanger the zinc was burnt off and flames were shooting out of the front of the heater. Their price, with the service call to confirm it was the exchanger, $1200. One tech did the job in 4 hours. The tech discovered, before he replaced the exchanger, the hi/lo settings on the heater were set way too high. Lo should have been no higher than 1.4 and it was at 2.0 and the hi should have been no higher than 3.1 and it was at 3.7. I asked if this could have caused the issue and was told yes because it could have caused a higher flame. I then reached out to Jack Lehr to find out why, and how, this could have happened. Why wasn’t this checked last year? I eventually ended up emailing with Ed Lehr who told me that last year the tests they ran showed the heater was not over firing. I asked him for these numbers. He did not respond to this, just kept avoiding the question. I told him that I am looking for these numbers or I would register a complaint because these numbers are very important and we were paying for a service for them to be making sure our heater was safe. He told me he would get back to me after the holiday. He did but with the same WO I already had and with the same test he was already talking about. Nothing with the hi/lo settings recorded. I told him that I would reach out to Trane but had surgery coming up so it might take me a bit to get back to him. After speaking with Trane they confirmed the settings were too high and could have caused this issue. I reached back out to Ed Lehr and he said that he also reached out to Trane and a tech there said the opposite and wanted to know who I spoke to and why I ignored his emails (I responded to his email less than 30 minutes after he sent it to me). I figure out these were all stall tactics from him. He also stated that Trane told him that acceptable limits are .2 above or below the recommended. As you can see, we were above .6 on both the lo and the high. After a month of trying to get these numbers from him, we still have nothing but a slew of emails and a copy and pasted email that he sent me supposedly from a Trane rep saying about the heater was not over fired. I flat out asked him if he is willing to reimbursed any of the cost for this costly mistake on their part or show me the numbers of those settings to prove they were checked the year before like they were supposed to be and he claims they did nothing wrong. I gave them many opportunities to do the right thing and either produce the settings or pay for the damage and he could not admit fault. ****, after he accused me of ignoring his email and I pointed out that I responded and showed it to him he could not even apologize for that. I will never recommend them to anyone that I know and I would strongly caution you to use them for your needs. The owner is not an honest man. When that is the case, what can you honestly expect from a company that he runs. I have all the emails to back up everything that I am saying and I will share them with whoever wants them.

Service went very well. Tech arrived promptly, checked out system, and spent time answering all of our questions and offered options.

They did something wrong but they did resolve it. They were good. They didn't hook up one of the components of the heating system, the 2nd stage. The day we had 30 inches of snows was when they solved it. It was taking two hours to get to temperature.

It went very well. Very responsive and professional

The components were customized by us and the install was amazing. We were having overseas family members staying with us for a few months. Thankfully they were able to do the install on a Saturday, the same day our family was going to stay with us for a few months. Normally the install is scheduled 2-3 weeks after the order has been placed, but they were able to do it within a week and the day we needed it, it was a blessing. It took only 5 hours for 3 of the their team members to remove the older systems and install the new system with all the new piping, amazing. The system is working great and has greatly reduced our electricity bill. Excellent quality products, service, and deals with customers with respect. Thank you.

Quick diagnosis and repair. The price was very fair.

They are not the least expensive option. I chose them because they appeared to be a good balance of quality and cost. At the sales stage, they did a nice job of steering me toward a system that was a good fit for our house & needs -- I didn't feel like they oversold me to run up no the cost. The entire job took about 8 hours from start to finish. They did quality work and left a very clean worksite. I liked the fact that our household was only disrupted for one day. At the conclusion of work, they did a nice job walking me through how the system worked. They handled product registration, and mailed me all of the applicable rebate forms and the permit application.

They come out twice a year to service our furnace. T We have the same serviceman, Justin, who is terrific. He does his work professionally and is very punctual and friendly.

They were in a rush to get out cause of the storm coming and they didn't hook something up right but they came to fix it the next day. I have a new furnace and it's nice.

Scheduling was convenient. Showed up as scheduled. Did a great job.

This is a first class company. All of the workers were professional and took pride in their work. Drop cloths were used and dirt was kept to a minimum. The finished job was a work of art from the ductwork to the taping and insulation of all connections. I highly recommend them even though a paid a little more! YOU PAY FOR WHAT YOU GET! One day installation from beginning to end!

Very prompt and professional, from beginning to end. The salesman arrived on time, was polite and friendly. He took the time to answer all my questions without me feeling as if I was bothering him. He followed up without being a nag (it took me a while to decide what I wanted to do). He also offered me alternative funding, which was appreciated. Becky in the office was prompt in getting paperwork to me, and if I had a question she answered it in a friendly manner. If she was not available, the salesman was more than happy to assist. On the day of the install, the work crew showed up on time, and immediately went to work. They were very clean and polite to me all day. The also cleaned up after themselves. In fact, it seemed like the installers enjoyed their work and each other's company...they were laughing and joking with each other all day.

My experience with Lehr over the years has been pretty good.

Jack Lehr is a very professional company all employees have background checks and drug tests, as a women this is great to hear when you have someone coming out to your house. The technician that came out was by far the most professional A/C person I have ever worked with he looked through my whole house check my vents and filters to optimize the best choice for efficiently heating and cooling my home. Before he left he even have my dogs treats and some attention. They sell a high quality unit and I have no reason to believe the work is not the same. We hav chosen a different vender only because of the cost.

It went well. Very pleasant person, I felt bad having to call so early on a Saturday.

I rate them “A” on everything. They are the most professional and organized company I have ever worked with in our home.

I called Jack Lehr this morning as we had a rattle in our heat pump and I wanted to make sure there was nothing wrong with it. The gal who answered took my info and said a service rep would be calling. Got a call almost immediately from another woman who said they had a tech who finished a job earlier than thought and was available to come out right away was that ok, SURE amazing to get someone out that fast! Got a call from Justin saying he was on his way and would be here in 14 min!! Turns out the rattle was nothing important and he fixed it, started giving me suggestions about keeping rodents away from our unit (we have a history of that problem) and explained things as he went along (yes I was watching as I like to learn as much as possible). When he came in he explained service program (which I ended up buying as it saved money plus was good for our 7 yr old unit) and gave us hints about making the unit serve us more efficiently. Justin was amazing, just what you want in a service technician. Courteous, gave lots of good suggestions, clean looking, pleasant and explained everything as he went along his work. My goodness, didn't know this kind of service existed any longer. Keep up the good work Jack Lehr in providing good service at a good price.

Our furnace stopped working and we call Jack Lehr for service. A technician came out and replaced the hot surface ignitor. As soon as he left, the furnace stopped working again. We called back and, after a considerable amount of coaxing, the same technician reluctantly came back out. In trying to reposition the ignitor, he grounded the ingitor and burned out the control board in the furnace. He pulled the ignitor out of the furnace and threw it across the basement. The technician left in a huff and could not tell us if or when our furnace would be fixed. He called back the next morning and came out and replaced the control board and got the furnace working. We ended up spending a day without heat and a bill for $300. When I called Shawn, the service manager at Jack Lehr, to discuss my service experience and complain about the charge, he told me that I should have been charged $600 for the service since I was not an existing customer. Finally, he agreed to refund $100, but it took several phone calls and several weeks before the credit was posted back to my charge card. Recently, my furnace started overheating. So, I called Jack Lehr again, thinking the problem may have been related to their previous repair. The secretary kindly scheduled me for 8AM service, but just before the technician was to arrive, Shawn called and cancelled the appointment and told me that he preferred that I find someone else to service the furnace.

.The salesman who first came out was very knowledgeable and explained everything. He was also readily available when we had questions. The men who came to install the systems were very professional and very neat and clean doing the work. I do think they underestimated how long it would take as they initially said it would be one or two days but the job took more time. However, they stayed with the quoted price.

He came when he said he would. Everything went great and they were on time. He coordinated with the LP gas company to install a gas tank.