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GINDER KITCHENS & BATHS

Kitchen and Bath Remodeling, Plumbing, Flooring Sales and Installation,

About us

We are a locally owned and operated family business in the West Allentown area started in 1962 by William Ginder. Our goal is to create satisfied customers out of each and every project. Each renovation is customized to our client’s wishes, adding our many years of experience to assure professional results. All of our projects are owner supervised and continue through completion without interruption to assure quality control and customer satisfaction. Designed by Tim Ginder, all of our estimates are free of charge and we give personalized attention to you, our customer, to guarantee organization and accuracy in your design and selections.

Business highlights

63 years of trusted experience

Services we offer

Design Services From the cabinetry layout to the selection of colors, finishes, styles, and fixtures; we offer a wealth of experience to plan your dream kitchen or bathroom or assist in a small makeover. We will provide detailed drawings and many samples to select from based on your needs and tastes. We want to make your perfect kitchen or bath dream come true and want your kitchen and bath to function “perfect” for you by listening to your needs and understanding you and your family’s habits.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

3.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
0%
3
8%
2
8%
1
31%


Rating CategoryRating out of 5
quality
4.1
value
3.8
professionalism
3.8
responsiveness
3.8
punctuality
4.4
Showing 1-13 of 13 reviews

carl S.
10/2019
5.0
ceramic tile, home remodeling
  + 0 more
They did a really great job! Kept everything clean and were very respectful to all our needs!
Description of Work: Walk in shower, lighting and tile work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Virginia L.
03/2017
5.0
home remodeling
  + -1 more
All the employees and subcontractors were neat , thorough and professional. I was very satisfied with my experience. I've done remodeling before so I know that it doesn't always go as planned, but everything was discussed with me and adjustments made along the way. This is not like a television show. You have to have realistic goals for your project. Tim did a great job co-ordinating the project.
Description of Work: Totally redesigned and installed a new "spa" master bath. They also installed new flooring and fixtures in my powder room on the first floor. They were very knowledgeable about the shortcomings (design and installation) of the bathrooms of houses in my development . Tim designed my new master bath and helped me pick the finishes and he made the most of every available bit of space.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Laine H.
07/2016
1.0
ceramic tile, drywall, flooring contractor, plumbing, home remodeling
  + 3 more
Where do I begin. We should have known we were in trouble when I entered our living room and saw that they had placed the middle shower unit on our sofa instead of on the floor. We were not asked if this was OK to do and no tarp was placed under it to protect our furniture. There was no consideration taken for the fact that this could have easily slid off of the sofa and damaged our coffee table that was right in front of it, or it could have put holes in our sofa. Unfortunately, by this time the demo had already begun on our bathroom. They also went into our bedroom, where the door was closed, and placed a storage tote in there without our permission. When they installed the shower unit, they used screws that were too long and they went through the walls and damaged our second bedrrom wall with numerous holes. After the shower faucet was installed , the contractor was leaving for the day. I went downstairs and saw a bubble of water on the ceiling in the room directly below the bathroom. According to the contractor, the fitting was leaking all day after the faucet was installed. Had this been checked immediately, this problem would have been found and our ceiling would not have been damaged. During the contracting they had electricians came in to do the electrical work in the bathroom. A few days later it was discovered that they did not put wiring back correctly which caused one of our outlets in another room (which was on the same circuit) to loose power. This was a concern for us as something so simple( their words) was missed, what else might they have missed. The first time we went to use the new shower head they installed , it was leaking and spurting water all over the place because they did not check to make sure it was installed properly. When it was fixed we were told it didn' have an O ring. The above issues separately, are not huge issues, with the exceptions of the water damage to our ceiling, but, when you add them together it shows a lack of professionalism and courtesy shown to someones home. 1- The 3 biggest issues on the project were when Bill Ginder installed our toilet, he installed the wrong one and knowing left for the day with the intention of not telling us. We found this on our own and when we brought Bill back to explain he told us he knew it was the wrong one but purposely didn't tell us because he didn't want to upset us. When I noticed the wrong toilet had been installed, I also noticed it was leaking in the back. Again, a simple check was not done. 2- The floor tiles were installed and it is a horrible job. They did not use a backer board, which in their professional opinion, was not needed as they said the exxisting tile was fine and the new tile could be placed over it. The tiles are uneven and the grout is cracked throughout the floor. Under the heater the tiles were not finished off properly and you can clearly see the unfinished tiles. They also did not put a threshold for the door. They butted up the edge of the tile to the carpeting in the hallway and left it that way. it is uneven and has jagged edges. 3- The last major issue was not long after the job was finished, literally less than a month, I found a crack in the new shower unit. When I informed Tim Ginder about this he accused us, the homeowners, of damaging the shower ourselves, reason being we complained and were upset with all the other issues, that he considered "minor problems" When Kohler came out to fix the crack they advised that the crack more than likely happened in shipping. Definately was not a homeowner cause. ** There were more issues that I haven't even addressed. This was our experience. We started out very excited as this was our first renovation. And it literally turned into a nightmare.
Description of Work: Ginder Kitchen and Baths were contracted to do a total bathroom remodel of a small bathroom. Our house was built in the 50's so we had tile walls and mosaic tiles on the floor. We contracted them for new tiles on the floor, new toilet, vanity, lights, shower, all new fixtures and new dry wall. The works. They did not do the painting as we were told they do not contract out for that.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$10,000

Response from GINDER KITCHENS & BATHS
Our attorney has been contacted regarding this, and unfortunately it is not the first time for this client. Something to consider until this review is resolved... Project done in March of 2015, Review made in July of 2016. see a problem here?

Marybeth P.
03/2016
2.0
remodeling, home remodeling
  + 0 more
unknown
Description of Work: I stopped at the office/store location when I was in the area. It took a little while to have anyone greet me but after a while a woman came out and when I told her I was planning a kitchen remodel and asked a few questions she said she would get someone else to help me. I was then greeted by a very nice young woman who admitted she was just learning but offered to schedule an appointment with "the designer" to come out to my house. The appointment was scheduled for about two week from that day. The day finally came and "the designer" did not show up but a nice man who said he was his brother and would measure. I was disappointed because I wanted to get some suggestions on changes. It seems inefficient to have someone create a design without seeing the house and/or discussing what I wanted with me. Anyway he seemed to make some notes based on what I said. I asked how long before they would contact me. He said he wasn't sure but probably in about a week. I waited 2 1/2 weeks and after hearing nothing I called and left a message on a Saturday questioning when I would hear something. They were closed. I did received a call back on Monday from the young woman who made the original appointment. She left a message saying that Tim was working up on the design and that they should be calling to make an appointment later in the week. I did not hear from them again for another 3 weeks when I got a message asking if I still was interested in a design and estimate since it had been so long. At this point it was apparent that they had never done anything after close to 2 months so I began my search again to find another company.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Response from GINDER KITCHENS & BATHS
Unfortunately, we understand a level of slight irritation over not receiving paperwork, but there are specific details left out which pertain to the circumstances which surround this review. Around this time, all of our clients were made aware of a serious and lengthy illness which greatly affected our main estimator and caused delays with proposals. We would like to mention, that in February of 2016, we were working on a potential starting date for any project not occurring until at least June because of our backlog, We hope this person has completed her project and is now enjoying her Kitchen.

Paul C.
01/2014
5.0
home remodeling
  + -1 more
This was probably our best experience ever with a major remodeling project. We selected the Ginders because of Tim's creative design for our new bathroom. He really saw possibilities that never occurred to anybody else, including us. All of the work was done by true craftsmen. In addition to being highly skilled, diligent and thoroughly professional, everyone was a pleasure to deal with. We would recommend the Ginders to anyone without reservation, and look forward to working with them again in the future.
Description of Work: Total gutting and remodeling of master bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28,000

Susan B.
08/2013
1.0
home remodeling
  + -1 more
VANITY 1. The Cambria countertop for the vanity is short. The specifications were for a 60 inch cabinet (per Bill Ginder). But I had ordered two 30 inch cabinets and side panels. The difference of length, being an additional inch. The top itself measures 60 and 7/8 inches. 2. I had ordered under mount sinks, but the countertop was not specified for that. So rather than having the manufacturer?s retaining clips, I have a boards nailed into my cabinet to hold the sinks in place. Which damaged the corner supports of the cabinets. 3. The leg supports, to have a furniture look are recessed rather than on the corners. In addition, they were not stained to match the cabinets. However, Bill did stain them, on my new white colored tile, but they are not sealed with polyurethane or anything. Also, my tiles are now stained, so I cannot correct this without incurring additional tile work. TUB 1. The tub was not installed to the manufacturer?s specifications; as such it is not supported properly. Per a Kohler representative, (I had called them in regard to the air jet heating), if I have an issue with the tub?s water integrity, they will not honor the warranty. 2. Although I was asked about the placement of the faucet, I was not told of the ramifications. By placing the faucets in the tub, again, it voids the warranty of the tub. Also, if need be to replace the tub, I would need to have the faucets moved. 3. The Cambria deck, although I recognize that to get a solid piece and then cut out for the tub size would create much waste, having the joint of the sides be above an electrical outlet gave me pause. Also, it was extended into the shower area, with the tilt being towards the joint. SHOWER 1. Ledges ? I was very clear to Tim [name removed], that I wanted no shelving except for the alcoves. I have three ledges, two of which are somewhat manageable, however the third one is the stoop and it has the potential to cause a fall if your foot catches it. 2. The grout almost immediately started to crack. Bill came out and sealed it with chalk, however, he didn?t remove the bad grout. 3. The showerhead was improperly installed. It was ?glued? to the pipe and upon Mr. Ginder removing it, there was a leak, which leaks into the adjoining room. That had to do with the snapping of the joint. FLOOR 1. Before Ginder started, it was level. However, upon removal of the tiles and backing, it was not. I was not informed of this until after the tile installer had already installed the tiles. PLUMBING 1. A licensed plumber, or one who I believe to be one, came and did plumbing work. Upon his leaving, Mr. Ginder directed his worker to adjust/remove his work. Although Mr. Ginder is not a licensed plumber , he did plumbing work or directed his employee to do. EMPLOYEES, or NOT 1. Mr. Ginder on occasion uses people who are not his employees, and as such are not covered by his insurance. As he stated to me, that is why I have home owners insurance. On one specific instance, he had a minor child to carry tiles up to my bathroom. I refused to let him enter, and directed him to hold the door for the other men. I believe they were church members helping him. PERMITS 1. I am an advocate of permits, they protect homeowners. Mr. Ginder stated that the job was completed of Feb 4, 2013. However, the electrical permit was not issued until Feb 5, 2013. Sad as that is, my husband and I are listed as the electrical contractor. I am not sure if other permits were required. WARRANTYs 1. Mr. Ginder does not provide information to contact manufacturers for about warranty information. I had the occasion to contact KOHLER and they did come out, but advised me that I should receive all information about the date of sale, price and installation date when contacting any manufacturer. BAIT and SWITCH 1. Specifically my tile selection, they no longer made them since I had signed my contract. I wouldn't have thought about it, except that when I asked for an accounting of the cost, I was told they keep leftovers and use them for future customers. ACCOUNTABILITY 1. I was put on a BUDGET, ok, but I have been unable to get an accounting for what I paid. In addition, per PA ACT 132 Home Owner Improvement contract specifications, the following are missing or errant, 1. Approximate starting and completion date 2. Cost of special order materials listed separately 3. Names of sub contractors 4. Lack of toll free phone number to call (public access) 5. The amount of insurance coverage at contract signing. 6. Right of rescission ? Ginder (36 hours) act provides 3 business days. 7. Separate listing of costs for special order materials. This was an awful experience. The contract signing date was Sept 25, 2012. The actual work began on Nov 13, 2012. The finish date, per William Ginder was Feb 4, 2013. To date, it the problems have not been rectified. Nor do I wish to deal with this company anymore.
Description of Work: Complete master bathroom remodel. Removal of existing fixtures, removal of non loadbearing walls, reworking of plumbing to match new layout, and minor electrical work. Installation of new tub, shower area, double vanity, toilet and cabinets. Replacement of exhaust fan and lighting. Tiling and painting.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$29,000

Response from GINDER KITCHENS & BATHS
In this circumstance, no person involved could please this client and this ended up in litigation. We do not need to share the resulting judgement award or the review would not have been posted.

Gloria H.
05/2013
1.0
home remodeling
  + -1 more
Never called back with estimate/plan or contacted us after first appointment to measure for kitchen remodel.
Description of Work: Measured kitchen for remodel and estimate.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
4.0


David K.
05/2013
5.0
home remodeling
  + -1 more
Work done on time and unexpected issues carefully handled. Gave good personalized service.
Description of Work: Total remodel of Kitchen and Bath.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28,000

Fred V.
03/2013
5.0
home remodeling
  + -1 more
They were excellent. They were just really knowledgeable. They were here at 7:30 in the morning.
Description of Work: Ginder Kitchens & Baths rebuilt my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Joseph F.
04/2011
1.0
home remodeling
  + -1 more
One of the owners or relatives came over took some measurements/pictures. He stated he was going to work up an estimate and get back to me in 2 weeks. It is now over 2 months. No word. Conversation was cordial and said he wanted the business. Apparently not. The feedback I am giving I believe was the same feedback I read before I decided to call this contractor. In my book...late for an appointment and not calling me back is a likely indication of a poor businessman and contractor. Bye Bye, hope you find many jobs in this economic climate.
Description of Work: Called company for an estimate for remodel of my master bathroom.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Verna B.
09/2008
5.0
home remodeling
  + -1 more
They did an excellent job. I trust him to do good work and knew I could rely on his word. The quote was accurate. The crew was clean and efficient. They were polite and on-time. Everything looks beautiful.
Description of Work: They came and remodeled our entire bathroom. They redid the floors, the walls, shower/tub area, all new fixtures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Barbara M.
06/2008
3.0
home remodeling
  + -1 more
I wasn't too impressed with their process for providing an estimate. The first time I called, they seemed rather disorganized and couldn't set an appointment for someone to come take a look. I had to wait for a call-back several days later to get an appointment time fixed. The person who came (Ginder son, I believe) was pleasant and had reasonable ideas for what to do. I was then asked to meet him at the shop instead of receiving an estimate in the mail, which was a bit inconvenient. He seemed again helpful and pleasant. However, the typed estimate I was handed had an extremely high figure (compared to the other estimates I had received) as the bottom line. He immediately told me that was a "mistake" that shouldn't have been there and the actual estimate was substantially lower. I wrote down the lower figure he quoted, but I had no formal document showing this price. Also, where would such a "mistake" come from, and if he already knew it was there, why didn't he prepare a corrected document to give me? This is only a guess, but it seemed like it might be a setup to make the actual figure look more palatable when it was revealed. I didn't choose them in the end so I can't report on the quality of work done.
Description of Work: Estimate for remodeling of powder room.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0


Dorothy K.
08/2007
5.0
flooring contractor, plumbing, home remodeling
  + 1 more
They were very helpful in design and selection of fixtures and material. Work was done quickly and cleanly and the result is a really beautiful new bathroom.
Description of Work: This was a total remodel of a bathroom, replaced all plumbing, installed new fixtures, new floor, new walls. I have previously used this company to remodel two bathrooms in another house and were equally as pleased as with this job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

    Contact information

    2251 WALBERT AVE, Allentown, PA 18104

    www.ginderkitchens-bathrooms.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Plumbing,
    Flooring Sales and Installation,
    Ceramic Tile,
    General Remodeling,
    Drywall,
    Remodeling - Modular & Mobile Home,
    Basement Remodeling,
    Interior Painting,
    Marble and Granite,
    Finished Carpentry and Woodworking

    FAQ

    GINDER KITCHENS & BATHS is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:00 PM

    Tuesday: 9:00 AM - 4:00 PM

    Wednesday: 9:00 AM - 4:00 PM

    Thursday: 9:00 AM - 4:00 PM

    Friday: 9:00 AM - 4:00 PM

    Saturday: Closed

    GINDER KITCHENS & BATHS accepts the following forms of payment: Check
    Yes, GINDER KITCHENS & BATHS offers free project estimates.
    No, GINDER KITCHENS & BATHS does not offer eco-friendly accreditations.
    No, GINDER KITCHENS & BATHS does not offer a senior discount.
    No, GINDER KITCHENS & BATHS does not offer emergency services.
    Yes, GINDER KITCHENS & BATHS offers warranties.
    GINDER KITCHENS & BATHS offers the following services: Design Services From the cabinetry layout to the selection of colors, finishes, styles, and fixtures; we offer a wealth of experience to plan your dream kitchen or bathroom or assist in a small makeover. We will provide detailed drawings and many samples to select from based on your needs and tastes. We want to make your perfect kitchen or bath dream come true and want your kitchen and bath to function “perfect” for you by listening to your needs and understanding you and your family’s habits.

    Contact information

    2251 WALBERT AVE, Allentown, PA 18104

    www.ginderkitchens-bathrooms.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM
    Saturday:
    Closed