Ehrlich Pest Control

On the 24th of January, I paid and signed for a 365 dollar inspection of my house. He set down glue traps and claimed to come the following week for a checkup. The next week, no show and no call. I got a call a couple days later about an appointment and I called and asked to cancel everything I was signed up for. Today I check my bank statements and I have been charged fifty dollars for the past four months without my knowledge or any services performed. I call to cancel AGAIN and get a refund and they are telling me that there is nothing they can do to give me back the 200 dollars they’ve stolen from me. This place is a scam and unprofessional. They will rob you blind and try to justify it. I have not received a call, text or email with any receipts regarding these transactions and I wasn’t even aware that I was on a plan.

Gregory has accomplished, in 1 week what I was unable to get from Orkin in 9 months! He was professional, courteous, thorough and effective! I could not be more pleased.

Very well. They showed up on time, were very courteous, answered my questions and offered helpful advice to keep the problem in check during the treatment process and prevent further problems.

They are wonderful. I know people who have them. They love them too.

They come every 4 months. They will come in the springtime too if you need them. I have a contract with them, it comes out to about $40 a month that I have to pay. They come out as soon as I call them. I can call them if I have a problem. I've been using them for many years. I did not live here at the time but they serviced here. It was probably sometime in the mid 70's. I used to have the same technician. He was such a wonderful guy. He left to start his own business. That just happened in the last year. Then they were giving me whoever was available. We have someone new. I think I have met twice. He was nice and polite. If I find someone I really like I hold onto them. I tell them how wonderful they are, and I know people who have them.

They come every 4 months. I have a contract with them, it comes out to about $40 a month. They come out as soon as I call them. I can call them if I have a problem. I've been using them for many years. I've had them sometime in the mid 70's. They're like family. We have someone new, but he was nice and polite. If I find someone I really like I hold onto them. I tell them how wonderful they are, and I know people who have them. My next door neighbor has them too. They love them too.

Great for many years and then staff changed frequently, would constantly change long standing appointments, arrive hours late and finally not at all. Like many companies the bean counters take over and customer service disappears. After constant unilateral schedule changes, gave them one more chance to arrive as agreed. Never showed up. Techs are good and knowledgeable, but company way to hard to deal with. Would stay away from service contract as they take these customers for granted.

Fine. One treatment and in a couple days no more crickets or their remnants.

Their really good otherwise we wouldn't have kept them that's for sure. You can always get in touch with them, if there is a problem and their always on time, you could rely on them for anything cause we've also keep a contract with them that they'll come anytime if you do see something that you don't like, like the carpenter ants sometimes they stay outside they come right away and take care of it.

They're short staffed so you get a different guy every time. So, when they come we have to go over everything with them every time, if we're not here they're supposed to leave a message and then come back, but they say they did it. How are we supposed to know if they really did it. There's not a lot of companies that do what we need done and we've used them for years so we've hung with them.

Excellent! Very happy with the service tech. He arrived on time and explained the entire process to me so I knew what to expect.

I am writing this review after spending $600 with this company and am still watching ants crawl across my floor. Let's go back to the beginning. I first approached this company when looking for a solution to getting rid of ants. My wife and I had tried everything to get rid of them and couldn't hold them back for long. I spoke to Ehrlich and they said that they would get rid of them and keep them away for an initial investment of around $300 and an additional $45ish per month. I figured, if that is what it took - then it was worth it. I should have known after the first visit that this was going to be a disaster. The service technician was late getting to our house. Hours late. He spent maybe 5 minutes diagnosing the problem. He put out ant traps and sprayed a little around the house. This was not a $300 solution. This was a $25 dollar solution I could have handled with a trip to Home Depot. I know, because I have done all this before. However, we decided to give them a chance with their promise to come back out if the problem didn't get better. So a about a month later, we called them when the ants kept coming. They said that they would get together with their "ant guy" and come up with a more comprehensive solution. After not hearing back for over a week, we called back and asked what they were going to do. Again, a service tech came out - had to cancel the first trip - and was late on the second trip by hours. The best part is that we got more ant traps out of the deal. Now, communication from their end pretty much ended. This is, except for the automated phone calls letting us know a day in advance that we "set up" an appointment for the next day - which we never knew about. Those appointments also ended up getting cancelled and rescheduled - so what was the point? The final straw was when we were supposed to have our second quarterly check-in and the tech called me on my cell phone and since I didn't pick up, assumed I wasn't home and cancelled the appointment. I called right back, got a voicemail and haven't heard anything since. It has taken me 3 hours of calls to get someone on the phone to try and cancel my service, and I received a bill yesterday which shows that I don't think anyone actually ever cancelled my service. This is the biggest scam of a company. For the money, I still have ants, I have had terrible to nonexistent service. I haven't even been able to cancel my service. I have never spent so much money to be so completely ripped off. Buyer beware.

Very good everything done very professionally.

Truthfully, I have been using them for about 10 years, but I only allow one service person to come to my property, I receive excellent service from this service person. Lately, their prices have been increasing for the same service which is minimal. The main reason that I continue to use them is because I work in NJ and they are the only provider that will come at 7am on a weekday morning. They also provided services when I had squirrels in the attic - I found this service to be somewhat costly and their responsiveness, once the traps were in place to be less than stellar.

Very professional and pleasant, both the office and the person who did the work. Responded quickly.

I have had Ehrlich for years, very happy with my technician. Mark always knows what to do and what to check for and takes care of any concerns that I have. Great customer service whenever I call and need extra services they will always work around my schedule.

They were excellent. I can't say enough good things about them. They were very good. I called. It's a specialized service that they do and they follow-up within that day. The girl told me he would call me promptly in the next morning. He did. They sent the man out. He was very polite. He was dressed nicely, very professional. He gave me an estimate. We told him to go ahead and start. They were here when they said they were supposed to be. It was just a great experience.

The experience was pretty good. The prices were fine.

Unfortunately my husband brought home bed bugs with him on his last business trip. We didn't know we had them for about 3 months. I had an unknown rash on my arms and saw one crawling across my bed! Looked it up on the internet and thought it was a bed bug. Wasn't sure until I took it to another provider who confirmed it- didn't go with them because of the cost and the fact they wanted to do a heat treatment- which usually results in damage to furnishings- TV's, computers, blinds, pictures, etc. I then came to Angie's list and found Ehrlich- they were a godsend! I sent them a message and they called me the next day. We set up an apt and Dave came out to give us an estimate. I was a nervous mess- couldn't sleep, scratching all the time, thought I saw one every where I looked, and just a mess! Dave patiently explained our options and even explained the difference between Ehrlich's estimate and the other company's. He assured us that we had done nothing wrong and it wasn't our fault we had them. He also told us how to prevent bringing them home again. I know I asked the same questions over and over again, but Dave just patiently answered them. He really understood my anxiety and explained that other people felt the same way I did- that I really wasn't crazy!- LOL. Have to say, he was much more reassuring than my husband- he explained to my husband that my reaction was perfectly normal. He also have us his cell phone number and told us to "call me anytime and I will answer". He did! I called him with many questions that I am sure he answered when he was here. He was so professional! He never got angry or perturbed that he had to answer the same questions over and over. He REALLY calmed me down- I was so upset, not sleeping, etc. We planned to have a party and asked him if we should still go ahead with it. He said the first treatment would "kill 95% of them, and the two subsequent ones would make sure the eggs were also killed". He told us the heat treatment should only be used for quick turnarounds- such as hotels, hospitals, etc. He said there was no need for us to have the heat treatment. He also told us we needed to be out of the house for only 3 hours- NOT THE 10-12 HOURS after the heat treatment (without the air conditioning on in the middle of the summer). We set up the appts and the technician, Ryan, came over. He meticulously searched our house to make sure he had treated all the areas. He showed me how he pulled the fabric apart and looked for the bugs/eggs. He wore shoe covers and made sure to put everything back in place. We talked about organic alternatives and he assured me that the treatments he was using were safe. I had bought box spring encasements that he told me were good, but the mattress encasements were not able to stop the bugs from getting in. I purchased mattress encasements from Ehrlich that have been great! After the third treatment, Ryan assured me that he had not seen any activity since the first treatment- music to my ears! I could finally sleep through the night without waking up and scratching! Ryan and Dave were so professional- they really calmed my nerves without making me feel like I was a nut case! I will certainly refer anyone to Ehrlich- they are the best of the best!

Same old thing, each visit, I pay almost $50 a month for the service contract and I still have carpenter ants, moles, mice, stink bugs, etc. I can buy the same chemicals and spray just as well as they can. They keep raising the prices, and it is not worth it.

The squirrel was very difficult to catch and they kept coming back until she was caught and disposed of. They also removed her nest and installed what was needed to make sure no other squirrels were able to get in. The cost was higher than I expected but they got the job done.

They do a pretty good job. I just think they are a little expensive for what they do.

The initial assessment was done thoroughly. Two options were provided: a one-time treatment or a year-round protection program. With a new infant, we decided we'd like the ability to call whenever we felt there was a problem, so we opted for the year round program, which is $46/mo. For the initial treatment, they sprayed the exterior, interior, basement and garage (my daughter needed to be out of the home for a minimum 4 hours, but I took her on an overnight to be safe). Things seemed good, but we did have to call about a wasps' nest that we discovered and pill bugs that have continued to be a problem (our basement window wells are not sealed well). Each service person has been prompt and professional and provided tips and extra info. where needed. Admittedly, the year-round plan is a little pricey, but it is comforting knowing that we can call anytime and someone will be out immediately.

We had bedbugs. Still can't believe we had them and we have no idea how we got them. Thank goodness they were found early and there were only 10 - 12 of them. Brian was our exterminator and he did a great job. Extremely thorough in his applicaiton and patience with my numerous questions and sick feeling about having them. He reassured me it has nothing to do with lack of cleanliness and took the time to explain things to me. i was very comfortable within leaving him alone in my home. I did not comparision shop but rather went by the reviews on Angie's List and they were accurate. The professionalism and excellent service did not disappoint. I'm not certain if there rate was in line with the industry or not as it wasn't cheap but we feel the money was well spent. I would definitely use them again should the need arise.

They are absolutely wonderful. They explains things, answer questions, are pleasure to speak with. I feel comfortable asking them questions. Everyone is pleasant from the person who answers the phone to the person who comes out. I like that i actually get a person on the phone when i call. I have been using them for almost 40 years