Eastern Surfaces, Inc.

Do not hire this company and Lowe’s should stop using them as a subcontractor. They do not care about jobs done through Lowe’s despite them being just as expensive. Got very expensive quartz countertops. They showed up last minute 4pm in a 12-4 window and rushed the project to finish it in just 45 minutes. There were several damages to the quartz and it looked awful. The guy pulled a bait and switch and said he could come back the next day. When I called I was told they don’t know why he said that and “have no idea where he is, he’s busy” and that I’ll have to take it up with Lowe’s. I certainly am taking it up with Lowe’s but the company that did the job and received the money should have a little more pride in their work. If you do go through Lowe’s in PA, tell them you don’t want Eastern Surfaces.

Amazing,,,They are beautiful!!! And the installers were so professional and particular to eradicate the one seam where they joined on the one counter... Eastern Surface is the best!! I had Prestige in the past,,,sorry I ever used Prestige

Great. Any issues were taken care of in a very timely fashion. I just love my new kitchen!! Virginia was a great help. She knows what she is doing. It’s hard for me to picture things. She was great in helping me with that.

The pricing was excellent for all of my materials. The marble backsplash I ordered was even cheaper than at the local big box store. Their designer, Virginia Capone, was so helpful and patient with me as I tried to figure out what would work best for my design and budget. She helped me to feel less overwhelmed with all the decisions, and I never felt pressured to make a purchase. Some of our home renovations took longer than we had anticipated, but Eastern Surfaces was so accommodating with holding our materials for a little longer until we were ready for installation. That was a huge help! Overall it was a great experience and I would highly recommend them!

Excellent. He was the vendor under my main kitchen contractor so I used them. Everything on time and wonderful work. Awesome Quartz counter top on a reno gut job. I still did not select my soap dispenser but he drilled the hole. Very knowledgeable, professional and ontime for template and delivery. Love it. Great guy, great family business. I am going back my daughter just bought a house and needs kitchen work.

It has been over a month...we emailed the rep Twice but they never got back to us with the estimate!

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After a horrific experience with another granite company that ended with them rudely telling me to go find someone else, I visited Angie's List and found Eastern Surfaces. A call to them revealed that they had the style of granite we were looking for, and that we could come to their location and get a plant tour, select the slab we wanted, and view other choices. We made an appointment (not actually necessary if you come during the week, which we did) and met with Lee. She answered all of our questions, and took us on a tour of their facility. Very impressive place with 10 CNC cutting machines, water jet cutters, and dozens of people making granite, marble, and quartz into counter tops. Lee had arranged for the rather uncommon level 4 granite we were looking for to be arranged so we could see slabs side by side. Even though these came from the same lot, there was a lot of variation from slab to slab. We chose a slab and she marked it as ours before we returned to the show room. On the way back, she pointed out the "boneyard" of remnants where we could shop for smaller projects, at greatly reduced per square foot prices. Back in the showroom, we were offered 5 edge styles, and she took our drawing and calculated a rough price. Even though I did not have the Angie's List coupon printed out, she accepted it by me saving a copy from my phone and then emailing her the copy. She accepted a 50% deposit on my credit card, and we went away quite happy. A few days later, Joan contacted us to arrange a time for the measurer to come verify the measurements I provided. The granite was going into our vacation home, and Joan worked with us to get us on the schedule for a day that we'd be around anyway. The day of the measure, the measurer contacted us to say he was there, but we weren't. Apparently, he was sent to our main residence, not the vacation home. He was too far to make it to our vacation home (2 hours distance between the two), so Joan re-scheduled us for another day we'd be at the vacation home and threw in a large cutting board made from the same granite as a "we messed up" gift. The second measurer, Chris, was super nice and efficient. He used a computerized measuring device, and noted the cabinets were not plumb at the front, and that I should get them closer than they were. Before he left, he showed me the picture his CAD system made of the job, and asked if we would like to make some changes (which he recommended). While we didn't take his recommendations, we did appreciate him asking. He had been an installer, and his experience allowed him to show us how the granite would be cut to fit our space. We had contracted for the "slabsmith" picture. This is an extra cost service that Eastern provides that superimposes the actual granite slab onto the CAD drawing, so we could see the pattern of the granite as it would be cut. Since our granite had very different patterns across the slab, we ponied up the extra cost. Chris was there on Friday. On Monday morning, we got the slabsmith picture via email. We looked at it, compared it to our own pictures of the slab, and agreed that the technician who laid out the cuts chose the sections of slab we would have chose. We confirmed with Joan that we agreed with the slabsmith diagram. The day of the install, 4 days later, saw the two installers (names forgotten, sorry) arrive on time, protect my hardwood floors, and bring in the two huge pieces of granite. One of these weighed over 400 pounds. They quickly got them into position, plumbed them using shims (the cabinets were still a bit off, despite my best efforts), and then epoxied the seam and glued the sections to the cabinets themselves using silicone adhesive. The sink, a Kraus undermount asymmetrical design I bought from Home Depot, went into the pre-cut hole and was bolted and caulked. The installers handed me the cutting board, and noted that I should put some feet on it before using it. They also cautioned me not to let the plumber at the sink until the next day, to give time for all of the glue to set. They answered my care questions (e.g., what do I clean it with? How often should it be sealed?) and cleaned up EVERYTHING. No dust on the floor from drilling. No errant nuts or bolts anywhere. The top of the granite and the sink were immaculate. Overall, I am extremely pleased to have found them and used them.

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Really impressed by the "old-school" craftsmanship and attention to detail - templates were perfect - installers were pros - no question about it. The seams are barely perceptible. The team that did the installation definitely went above and beyond to make sure all the little items were resolved (how to fasten the downdraft, waterline access for the coffee maker.) They also worked very "clean" and spent an admirable time cleaning up the worksite when done. Everyone showed up on time, and called to confirm when they were on their way. Only thought for other customers - weekday shopping for the slabs may be smoother than our weekend experience. The staff was enthusiastic and helpful on the weekend, but not as knowledgable as the professionals that took over the execution of the project for us. We highly recommend (and we don't do that often!) Exceptionally beautiful work.

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They're topnotch. They do a great job. I've used them on and off for probably 9 years. They do a great job, they always do. I used to run a wholesale buying service in the valley for direct buy franchise so we've actually used them for all of our members so we've had probably indirectly through our members, probably had 300 kitchens done over the 5 years so I know the quality of the work is just topnotch. They do good work. Their prices are reasonable. Are the actually the cheapest out here? No, but they take the time to do the job right.

Price was fantastic, cheaper than all other local options. Work was professional and looks fantastic. Love our new counters and would do business with these guys again.