Dietrick Group, LLC

We moved out of state for a new job in 2012, but kept our home in the Lehigh Valley as a rental property. For the first year after our departure, we used another local property management company and had a horrible experience! The customer service was extremely poor: office staff was rude the moment you walked in, our account manager would take several days/weeks to respond to emails/phone calls, everyone at the company made us feel like we were bothering them. Not only were their "people" skills terrible, but their management was about as terrible: accounting and billing documents were confusing, we would be quoted for service and then billed a different higher amount. I can't understand how this company stays in business. BUT, then we were referred to Dietrick Property Management. Ryan Dietrick, one of the owners has been nothing but friendly, prompt and professional. All the staff are extremely courteous and prompt in responding to emails, texts, and calls. Their billing is clear and easy to understand, and the work done is as quoted and professional. Even if we hadn't had such a bad experience with the previous company, I couldn't say enough good things about how wonderful they have been to do business with. I would highly recommend them for your real estate needs. They have provided: property management, certificate of inspection repairs and coordination, rental listing and tenant search, general upkeep and repair, rent collection.