Crest Flooring

The pricing was ok but I had problems with a seam and there answer was there is not more we can do. I quess that is the thanks you get for referring someone to them. I will never refer again to them. Now I have a noticeable seam where all can see.

I'll start with the only positive. The salesman was wonderful to work with. We had an idea of what we wanted and he zipped around the store finding samples quickly and efficiently. Then let's start with the issues. We were told the carpet would arrive in December. Then it was January 5, 12,19,29...and since we were told January 5th, we had most of the house painted the following week. Then were were told the 12th and it was a moving target. I could not ask the painters to wait...So finally early Feb, it was installed or should I say partial installed. The team balked when I asked that they be careful since it was just painted. We discussed with the person who scheduled the install, if we had the transition pieces, could they install them? That person said yes but the installers said no. Now we have to install them. Then there was confusion on whether they were to take the carpet out and install the new. They had marked on the work order only to remove 300 sqft. which confused the installers since it was a few rooms, halls & staircases. But they cleared that up with a phone call. It was a snow week and these guys came in without booties, got my wood floor muddy, walked on my NEWLY INSTALLED carpet with wet and muddy shoes!!! Then the tool they were using broke with a few steps left and they had to come back two days later to finish. So they didn't have a spare tool? When they returned to finish, again, walked in with muddy and wet shoes on my NEW CARPET again!!! They left a mess everywhere they worked. Carpet fibers everywhere. I found nails and staples in the new carpet. (Where my kids play.) For the price we paid, I expected more from the installation crew and now we need to install the transition pieces ourselves and clean our carpet when it is only 2 days old!!! Not a good customer satisfaction experience in any way.

Jeff (sales) came out to see what work was needed, and said he will work out a price and have girls call with priceing. Jaime called me with total cost and we said we would like to have the work done. At this point we paid a total of $150.00 and Jaime stated someone would call us to schedule appmt. to have work done. All went well up to this point. Ralph called on 9/13/17 and stated someone would be out Thursday 9/14/17 at 1:30pm to glue strips down and then come back on Friday 9/15/17 to finish the job. As of 2:30 pm Thursday, no one called or showed up, so I called Crest flooring and spoke to Ralph and went down hill from there!!! Ralph stated he has no control over the installers. I said it sounds like lack of communication and at least have the courtesy to call if your running that late. Ralph stated, and I quote " I can't put a leash on them and guide them around, what do you want me to do? flatten their tires" This man Ralph is, so I'm told the vice president and he speaks to customers like this???!! Bottom line..... I left the installer come out and do the job. But I assure you I have nothing GOOD to say about this company! You can't make a good first impression twice!

Very responsive when we went into store. Installers were professional and did good work quickly.

We went there to look at the prices of carpet. But we were dissatisfied with them, so we went elsewhere. We weren't very happy with the service we were receiving. I feel the salesman was not interested in what we were looking for or was not serving our needs as far as helping us with information. There were times when we were left on the floor by ourselves and also, didn't feel that he had the knowledge behind the products. We had used them frequently in the past. They were our primary. But we didn't have that good service this time. I don't know if it was due to the salesperson. I probably would not use them again.

It went well.

unknown

We are very satisfied with Crest Flooring. Their prices were a little high, but we found good flooring and they provided good service.

unknown

Very well, it looks great!

.

.

.

It was fine. They were very professional.

.

.

It was fine and they did an excellent job.

It went very well. It was a while ago, sometime last year. It cost us about $2,000. They were good in as far as what they did. They came at the time that they said that they would and the work that they did when they came out was excellent. It was the way that we expected. I would use them again in the future.

unknown

unknown

We met with them about a month ago in their showroom, and they gave us pricing based on our approximate square footage. The pricing seemed OK...but was not really sure since it's somewhat of a blind item. After we closed on our house, I paid them $50 to measure, we found out that the square footage went up a bit (not their fault), but we did check around on price a bit and found them to be a bit high. We would have rather just finished the process with them since we were already involved with them, so we asked if they could do any better. They got really nasty on the phone and basically hung up on my wife. They'd rather have no business than 90% of the original price. I called back to talk to the manager, who I flat out told I'd never do business with her, but that I want the measurements that I paid for or I'd call Amex to dispute the charge. I'm still waiting for her to email them to me. The manager also told me that they don't negotiate, to which I replied "name one thing in life other than taxes that's not negotiable." Again, I'm doing a disservice to myself by not asking for a better price on an expensive purchase, especially when I know there are others who can do the same job for less.

Went to Crest Flooring to purchase vinyl tile for my home. Did not have much luck getting quick courteous service. When I did get assistance it was from someone who was not very professional. It was for that reason that I would not recommend this store to other folks. Along with the fact that they did not have a wide variety of manufacturers to choose from. I continued my search elsewhere and was pleasantly surprised at what I found. Advice is to search for a store that gives you that customer satisfaction. Crest did not.

My wife and I were given a guestimate of around 1200 on bamboo wood flooring. When the guy came out and charged 50.00for a quote the new price was around 1800.00 So it was 600.00 more. My wife and I were not happy and they took 50.00 from us. We knew that they were charging 50.00 but we wanted them to come out because we knew in the beginning that the price was ok. But after we were not happy. So if Crest is so hard up for taking people's 50.00 then now I know how they stay in business.

I had the best experience with them. I needed carpet in a rental unit that I own. I talked to their sales person Marc Pitcoff, he was excellent. He did the measurements himself, he suggested the type of carpet and padding that would be appropriate, he suggested way for me to save money (ripping out the old stuff myself). He handled it like I would expect a professional to do. The only bad part was I had to wait about a week for installation, but it was done when he said an took only the one day to do that was promised. i see others had a bad experiance with the salespeople there, I have only dealt with Marc and can only talk about him,

Horrible, horrible customer service! The salesperson was unbelievably rude. She was disinterested, demeaning, judgmental, made inappropriate comments, took personal phone calls while we were waiting. She was very disinterested in our needs and certainly not helpful in our rug purchasing process. When the need arose to call the store after the order was placed, spoke to another person who was equally rude.