BELLA CASA KITCHEN AND BATH

unknown

.

Starting with the design phase-very helpful with suggestions. They were very considerate, tried to keep us within our budget. The owner always came twice a day to check his workman's progress. He has an amazing crew. The hardware floor installer they used was very knowledgeable and skilled. The tile guy was incredible to watch. When we hit a glitch-our fault-they worked around the problems. Their day started on time and ended whenever appropriate. We are starting a new remodel soon and will be using their services.

It took longer than expected, but most of that was the cabinet supplier's fault. First they sent a cabinet that was not the size ordered. It took a week to get the correct cabinet, but FedEx put it on the wrong truck, so that cost another day, and then when it arrived, it was damaged, so ANOTHER cabinet had to be ordered, which took another week. Altogether, that mistake cost about 3 weeks of delay. Bella Casa did an excellent job. They began a bit later than expected because of existing workload, but once they started, they worked diligently (except for the cabinet delay). The plumbing and electrical contractors were efficient and courteous. The folks who did the wall framing, ductwork, and cabinet installation were meticulous and courteous as well. They cleaned up pretty well at the end of each day. Their attention to detail satisfied me, and I'm pretty picky. For example, the mitered joints for the door frames and crown moulding were perfect. There was only one snag, and that was that our slide-in stove apparently did not have the height adjustment they expected (although they could have read the installation instructions ahead of time). This resulted in the quartz counter being 1/2" too low for the proper stove installation. This was discovered after the counter and tile backsplash were already installed. At first, they just took the adjustable feed off the stove. I was not satisfied with this, because the under-oven drawer dragged on the floor. I feared I would get serious pushback from them, but they agreed with no argument to tear out the tile, remove the counter, raise it the necessary 1/2", and re-do all the tile work. They realized it was the right way to do it, and my wife and I are completely satisfied with the results. Spiro, Faye, and the rest of the staff were very responsive to our requests and questions as the project progressed. Emails were returned in less than a day, and I received phone calls to inform me when an important phase of the job would begin. We made a few changes along the way, and they were prompt and upfront in informing us of the cost. There were no hidden surprises.

Overall excellent job from the design phase through completion. Very courteous and always on time. Quality of work was excellent. We're having them do the Master Bath in Sept. A pleasure to work with, highly recommended.

.

Bella Casa is a family business. They provided us professional courteous service with a personal touch and exhibited an excellent work ethic. We selected Bella Casa after receiving four estimates and visiting several other kitchen showrooms. Pricing was in range but the main reason we selected Bella Casa was their offer of 'one stop shopping'. Sensing integrity from Faye & Spiro (owners) we felt we were a good match. We were right! They provided complete support and guidance for each element of the project. Having guidance in selecting all the components ... design layout, cabinets, decorative accents, counter top, back splash tile, floor tile, appliances, paint, lighting was important to us. Bella Casa facilitated the process from beginning to end with attention to detail as a priority and the entire team was responsive to our needs from start up to completion. The project moved along with minimal delay with any adjustments or changes handled in a positive way. Faye and Spiro remained professional and patient throughout the process... as did we. Our total kitchen remodel was completed in nine weeks which met our expectations. Bella Casa showed an authentic personal interest throughout the project which was refreshing. Since we were 'do it yourself' people and had little experience with contractors we were pleased with our Bella Casa experience. Our kitchen was transformed from ordinary to beautiful... resulting in great combination of form and function. The project team exceeded our expectations in all areas. We highly recommend Bella Casa.

Excellent, professional service by Faye & Spiros. The design plan was professionally prepared. The attention to details impressive. We felt confident that Bella Casa's services would result in a very positive outcome. We are still on hold but when we proceed to remodel our kitchen we will revisit Bella Casa and work with them with total confidence.

Faye and Spiro where running a little behind on our scheduled appointment when coming out for the kitchen measurements, but they called BEFORE they were late to let us know. They arrived well prepared, out of all the contractors we interacted with they had the most organized operation. They were polite and considerate and presented an understanding of what we where looking for in a kitchen. Two weeks later we were scheduled for an appointment at their showroom in Allentown. Faye presented the entire kitchen including running us through our options for tile and counter top and showed us a really neat sink product. The kitchen layout was the most bold layout we were presented with from all our estimates and was a really nice design, getting the maximum amount of cupboard and counter space possible. Overall the estimate was approximately 10% higher than the average of the estimates we received but this was most likely due to the amount of cabinets and if price was a concern we could have adjusted the plan to accommodate a different price range. In the end we chose to go with a different contractor because of time, unfortunately Bella Casa could not get to our project for at least 3-4 months. I would use Bella Casa for future projects if the timing worked out.

The company was very polite. They were also very professional. Did everything that they said they would do. They even helped me pick out the colors to decorate. They gave me an estimate. They gave great decorating advice.