Debo Moving and Storage Inc

My experience with Debo Moving was exceptional. The estimator prepared a very thorough estimate based on a video tour of the apartment. The estimate included every possible charge so that there would be no surprises. The crew showed up on time. They packed everything, marked it, and delivered it 300+ miles across the state on time. Nothing was damaged. The crew wore masks the whole time (Covid) and conducted themselves very professionally. Before they left they set up the TV to make sure it worked. After the move was completed I received a call from Debo's office informing me that since fewer boxes were needed than the estimate showed I would receive a refund of over $200! I had my refund check within two days!! This is a family owned business that I recommend very highly. My every contact with them was handled politely, promptly, and professionally. I will certainly use them again.

It's never fun to hire movers. Things always get destroyed. It's not there fault, stuff is heavy, that's why you aren't moving itself. With that said, Debo was a great company to deal with. They were the only moving company to get back to me on the first call. They sent someone out right away to quote me, and he was a great guy who knew his stuff, and they got me on the schedule fast. The movers were great. They covered everything with blankets and moved them like that so that nothing could happen to my furniture. At the end of the day they moved me in record time, cost less than what they quoted, and only nicked a handrail which was easy to fix. They were the best moving company I have ever used.

It was crap. They were supposed to deliver us in Seattle in a window from May 5th to May 11th. LOL. They didn't even load our truck in Pittsburgh until May 11th. The delivery was guaranteed to be in Seattle by May 11th. LOL. It got delivered on May 18th. We arrived in Seattle on May 5th to accommodate the delivery as per the terms of the contract. So we spent 14 days in a hotel waiting for the delivery. We had to call Cindy B. at DeBo to tell her that we needed more updates as far as our delivery times. She stated "she understood our anxiety". Then she e-mailed us every other day. (not daily like we would expect Mayflower service). Cindy B told us we would get $125 per day for the delay claim. That was ABSOLUTELY false. We MIGHT receive $100 per day from Mayflower. It's barely enough to cover our hotel room expense. The young adults that picked up our furniture in Pittsburgh did not lay down carpet runners to protect our carpet or hardwood floors. We found furniture parts on the floor of our garage as they left - they said for us to save it for the movers in Seattle. Like this is the "Full Service Mover" that they promote. As the young adults finished the pick up of our furniture, all the "lead" kid kept begging us to do was to send a letter to DeBo and praise him for being a "hard worker". LOL. And the guy who came the morning of the move to inventory the boxes, whose name was Terry, was a TOTAL JERK. He made us feel like we were the absolute worst customer Mayflower had ever had because of the way we had our contents of our home arranged. If we were not under the gun (time-wise for the move) we would have fired Mayflower on the spot and called a different moving company. The ONLY thing that DeBo has going for it is the salesman (Michael Allinder). He is good! BUT BE ADVISED!!!!!! HE MAY BE GOOD, but if you hire his company you will not be happy. And they over-estimated our weight!!!!!! They estimated a load weight of approximately 10,000 pounds.... LOL - it was actually only 8200 pounds. We will see if Mayflower refunds us the amount that Michael Allinder promised. DO NOT DO NOT DO NOT do business with DeBo!!!!!! You will be sorry!!!!!! Randy Hughes (now in Seattle) 31900 2nd Lane SW #G-210 Federal Way, WA 98023 206-429-2897

unknown

The move was okay. They were punctual. Movers were friendly and moved quickly. They were not the cheapest quote I received but I had used them many times before so I was comfortable using them. Team leaders were very thorough and generally were quick moving. The guys were so nice, in fact, that I let them take several items for doing such a great job. The one needed a crib mattress and the other needed a stand up bar and stools. I even gave one of them a TV. They really were that helpful and I honestly didn't need the items and I asked them if any of them could use the items and they took me up on it. I did notice after a few weeks that some of my things were damaged. I had a platform bed that was destroyed, a chest of drawers that was damaged beyond repair, several boxes had broken items that leaked onto other items and I had to throw them out. I had a shelf that is missing pins for the shelves themselves, so it's ruined. My riding mower needed work to get it working and it was in perfect working order when they packed it up. Not a big deal. There were several dings on the wall and the steps carpet was stained from one of the movers boots but I'm fairly easy going. I was just glad to get the stuff back. I had the carpets cleaned and the walls repainted. I paid this company over $4000 for moves and storage and I paid them at the close of moving me in in accordance to my bill. I received a phone call from the company months later stating I owed them another $500. It was apparently a company error with their billing department. When I returned the phone call to discuss this, I have never experienced a costumer service person/owner as rude as Claudette in my entire life with such contempt for the customer. I have used Debo many times before personally. My business has used Debo and it's staff to move new furniture into my building (Rochester Manor+ Villa) several times. I will NEVER used DEBO Moving and Storage again knowing the kind of people that own and operate it. I am not an unreasonable person as I think most of the DEBO staff who have come into contact with me have found out. However, the experience I had with the owner of the company I will never forget. If the owner has that level of contempt for the customer, I truly feel sorry for those that work there.

unknown

Worst moving company we have EVER used. They broke or damaged multiple items, bragged about how they are "protected" when they break stuff, hit and destroyed the lamp on our walkway with the dolly, took 9 1/4 HOURS to move a 500 sq ft apartment, and used our bathroom and DID NOT FLUSH THE TOILET in the apt, causing us to return to an apt that smelled like a sewer pipe broke the next day. There was a plunger that belonged to my landlord that was sitting right next to the toilet. Besides that, when we arrived back the next day and found it, all it took was a flush (not a plunge) which they should have done themselves, but then we had to rescrub it from the stains left from it sitting there all night. And the worst part, the employees LIED ABOUT THE WHOLE THING when we complained, and so the company was ignoring us. They also lied on their stat sheet about what they moved and added pieces of furniture I don't even own and extra staircases and boxes to justify taking 9 hrs to move something that should have taken 3 hours (plus the 1 hr mandatory travel time), not thinking that we would complain and call them out on all of the lies and exaggerations. They claimed I had additional dressers w mirrors, extra staircases, listed the 4 boards that made up the disassembled bed twice, 2 extra matresses (for a 1br apt), and an amount of boxes that would not be physically possible to fit in the 500 sq ft apartment. When my husband saw how rough they were with our stuff, he put aside the boxes with the dishes and glasses and we moved those on our own the next day. They moved in slow motion and kept taking breaks, and my husband ended up moving boxes out to the truck himself to help speed up the process. They also lied and stated that it took well over an hour in travel time because they needed to do all they could to justify the amount of time they took by dragging their feet, when it really was only a 20 mile drive that takes 33 min at that time of day. Upon unloading at the new home, they decided to use the strip of grass between my sidewalk and the landscaping to wheel their dolly. One of the movers dropped and shattered a brand new, ceramic pie pan ($40) that was in the box with a receipt. When I asked him if he was planning on paying for that, he said 'no we don't have to because we are protected.' When I asked him what that was supposed to mean, he continued to brag about how they can break whatever they want and the company protects them by only paying $.60 per pound for the damaged item. I stared at him with my mouth open, and he just kept talking, telling me that if I had a $3500 large tv and they dropped it over the banister on the 2nd floor, the most I would get is a couple hundred dollars, so if I wanted to file a claim for my pan I could but I would get a little over $1 for it. I told him the $40 receipt is attatched to it and he said it didn't matter. That made me want to scream and check every box they touched. I asked him how to file a claim and he said go online and do it there because that was how they file claims. I told him I was going to check my other items and then would file it and he said that was fine. He gave my husband the receipt for $845 when we were given an estimate of $350 for the job. We told them that was ridiculous but they said they did not know it would take that long and that we had to pay. My husband said it was because they worked so slowly and he didn't answer. There was no list of items to review, just a bill he told us to sign. My husband told him he wasn't paying for their breaks and he claimed that he subtracted the lunch break. I said that I wanted to inspect my items and file a claim first and he told us that we could do that online anytime. So we signed because we had no reason to not believe him and I wanted them off of my property. Most other delivery companies have you sign and tell you that you have 48 hrs or so to inspect more thoroughly and file claims and so we believed him. When they started that day, I had 3 landscaping lamps along the walkway. When they finished, I had 2 erect and one busted off at the base with exposed wires left there. It was getting dark when they were leaving and I was concerned with checking my items for damage in the house, so this light was not found until later the next day. Because of this, they claim that anyone could have done it and they refused to pay the $250 quoted to rewire and replace the lamp and wiring. But they were not only the only ones on the property, but they were the only ones who were in that strip of land between the landscaping and walkway. I also had a chunk taken out of my entertainment center and a broken doorknob at the apartment that my landlord charged us $40 to replace. Initially, they ignored our emails and only answered one with denial of our claims. They said their employees denied any of the damaged items, the property damage, and the bathroom incident - OF COURSE THEY DENIED IT WHEN CONFRONTED, why would they admit it??? They also said they were justified in taking 9.25 hrs because the drive was well over an hour (lie), and there were more furniture items on the list than we told them (lie). And since it wasn't filed on the form they carry at that time to notify them, they did not have to cover any of it - the guy at my house told me it was online and could be done anytime. I asked for the list because they never showed us one on the day of move. This is when I saw how they added additional staircases, and all the extra furniture that I did not own and that the number of boxes they claimed was a blatant lie, especially based on where they said they were in the apt because it was too small for that to be physically possible - I have pictures to prove that as well as the damaged light that was located right where they were pulling the dolley. When they did finally contact us, only after I started to write reviews, they offered to pay us for 1.5 hrs of the overcharge, which was only 16% of the losses they caused us (5 1/4 hrs overcharge, $295 property damage, and $40 damaged items, not including the chunk they took out of my entertainment center). I told them that was not acceptable compensation for all of the damage, they stopped responding. I filed a complaint with BBB, which they again refused and since they made "a good faith payment' to resolve it, was closed. The BBB said he can't make them admit to what they did and for that reason he couldn't force them to pay more. All I wanted was another $295 to cover my property damage, which would split the total losses, but they refused..BEWARE OF THIS COMPANY!!!!

The men arrived at 8:30 in the morning and worked until about 3:00. They worked hard even though it was a hot day and we did not have A/C in the new house. They took a very short break after we bought them pizza for lunch and they made sure to take off time for the the final bill. They were very nice and accommodating to our requests, even when we changed our mind about where stuff should go.

They provided us the best quote, but they also gave us the lowest estimate of weight. They would have been our first choice if they were more anxious about moving our stuff ASAP instead of trying to piggy back our stuff with someone else's stuff.