Debo Moving and Storage, Inc. is a Full Service Company Specializing in Local Moves, Long Distance, Piano Moving, Office Moving, Distribution of New Products.
My experience with Debo Moving was exceptional. The estimator prepared a very thorough estimate based on a video tour of the apartment. The estimate included every possible charge so that there would be no surprises. The crew showed up on time. They packed everything, marked it, and delivered it 300+ miles across the state on time. Nothing was damaged. The crew wore masks the whole time (Covid) and conducted themselves very professionally. Before they left they set up the TV to make sure it worked. After the move was completed I received a call from Debo's office informing me that since fewer boxes were needed than the estimate showed I would receive a refund of over $200! I had my refund check within two days!! This is a family owned business that I recommend very highly. My every contact with them was handled politely, promptly, and professionally. I will certainly use them again.
Description of Work: Moved 1BR apt from Philadelphia to Pittsburgh
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Sam H.
11/2017
5.0
moving companies
+ -1 more
It's never fun to hire movers. Things always get destroyed. It's not there fault, stuff is heavy, that's why you aren't moving itself. With that said, Debo was a great company to deal with. They were the only moving company to get back to me on the first call. They sent someone out right away to quote me, and he was a great guy who knew his stuff, and they got me on the schedule fast. The movers were great. They covered everything with blankets and moved them like that so that nothing could happen to my furniture. At the end of the day they moved me in record time, cost less than what they quoted, and only nicked a handrail which was easy to fix. They were the best moving company I have ever used.
Description of Work: Move a furniture and boxes from one house to another house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randy H.
05/2015
1.0
moving companies
+ -1 more
It was crap. They were supposed to deliver us in Seattle in a window from May 5th to May 11th. LOL. They didn't even load our truck in Pittsburgh until May 11th. The delivery was guaranteed to be in Seattle by May 11th. LOL. It got delivered on May 18th. We arrived in Seattle on May 5th to accommodate the delivery as per the terms of the contract. So we spent 14 days in a hotel waiting for the delivery. We had to call Cindy B. at DeBo to tell her that we needed more updates as far as our delivery times. She stated "she understood our anxiety". Then she e-mailed us every other day. (not daily like we would expect Mayflower service). Cindy B told us we would get $125 per day for the delay claim. That was ABSOLUTELY false. We MIGHT receive $100 per day from Mayflower. It's barely enough to cover our hotel room expense. The young adults that picked up our furniture in Pittsburgh did not lay down carpet runners to protect our carpet or hardwood floors. We found furniture parts on the floor of our garage as they left - they said for us to save it for the movers in Seattle. Like this is the "Full Service Mover" that they promote. As the young adults finished the pick up of our furniture, all the "lead" kid kept begging us to do was to send a letter to DeBo and praise him for being a "hard worker". LOL. And the guy who came the morning of the move to inventory the boxes, whose name was Terry, was a TOTAL JERK. He made us feel like we were the absolute worst customer Mayflower had ever had because of the way we had our contents of our home arranged. If we were not under the gun (time-wise for the move) we would have fired Mayflower on the spot and called a different moving company. The ONLY thing that DeBo has going for it is the salesman (Michael Allinder). He is good! BUT BE ADVISED!!!!!! HE MAY BE GOOD, but if you hire his company you will not be happy. And they over-estimated our weight!!!!!! They estimated a load weight of approximately 10,000 pounds.... LOL - it was actually only 8200 pounds. We will see if Mayflower refunds us the amount that Michael Allinder promised. DO NOT DO NOT DO NOT do business with DeBo!!!!!! You will be sorry!!!!!! Randy Hughes (now in Seattle) 31900 2nd Lane SW #G-210 Federal Way, WA 98023 206-429-2897
Description of Work: They were supposed to move us from Pittsburgh to Seattle
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,100
Karen D.
03/2015
4.0
moving companies
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nathan K.
02/2015
1.0
moving companies
+ -1 more
The move was okay. They were punctual. Movers were friendly and moved quickly. They were not the cheapest quote I received but I had used them many times before so I was comfortable using them. Team leaders were very thorough and generally were quick moving. The guys were so nice, in fact, that I let them take several items for doing such a great job. The one needed a crib mattress and the other needed a stand up bar and stools. I even gave one of them a TV. They really were that helpful and I honestly didn't need the items and I asked them if any of them could use the items and they took me up on it. I did notice after a few weeks that some of my things were damaged. I had a platform bed that was destroyed, a chest of drawers that was damaged beyond repair, several boxes had broken items that leaked onto other items and I had to throw them out. I had a shelf that is missing pins for the shelves themselves, so it's ruined. My riding mower needed work to get it working and it was in perfect working order when they packed it up. Not a big deal. There were several dings on the wall and the steps carpet was stained from one of the movers boots but I'm fairly easy going. I was just glad to get the stuff back. I had the carpets cleaned and the walls repainted. I paid this company over $4000 for moves and storage and I paid them at the close of moving me in in accordance to my bill. I received a phone call from the company months later stating I owed them another $500. It was apparently a company error with their billing department. When I returned the phone call to discuss this, I have never experienced a costumer service person/owner as rude as Claudette in my entire life with such contempt for the customer. I have used Debo many times before personally. My business has used Debo and it's staff to move new furniture into my building (Rochester Manor+ Villa) several times. I will NEVER used DEBO Moving and Storage again knowing the kind of people that own and operate it. I am not an unreasonable person as I think most of the DEBO staff who have come into contact with me have found out. However, the experience I had with the owner of the company I will never forget. If the owner has that level of contempt for the customer, I truly feel sorry for those that work there.
Description of Work: Moved me out of my house, moved items into their storage for a few months, and then moved to a newly constructed home.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0
$4,000
Response from Debo Moving and Storage Inc
Hi [member name removed], Thank you for making us aware of the issues you experienced during your move on September 2, 2014. Unfortunately, we did not hear back from you after 5 attempts to contact you about the unpaid balance due on your account to Debo Moving. We appreciate you as a past customer, and we would like another opportunity to keep you as one. Please contact Sam @ 1-800-281-9563 as he would be happy to speak with you about these issues further.
Daniel K.
01/2015
5.0
moving companies
+ -1 more
unknown
Description of Work: I moved from one location to another. Debo held belongings overnight. Took place in 2006. Most workers were professional, but one aggressively insisted that we provide water for him and used bathroom without asking. The bathroom break was not a problem, but it would be more professional to ask first. Mover should provide water for its workers. Paint on poorly stacked chairs from other furniture was only damage. Overall, a good job at a good price.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leanne F.
01/2013
1.0
moving companies
+ -1 more
Worst moving company we have EVER used. They broke or damaged multiple items, bragged about how they are "protected" when they break stuff, hit and destroyed the lamp on our walkway with the dolly, took 9 1/4 HOURS to move a 500 sq ft apartment, and used our bathroom and DID NOT FLUSH THE TOILET in the apt, causing us to return to an apt that smelled like a sewer pipe broke the next day. There was a plunger that belonged to my landlord that was sitting right next to the toilet. Besides that, when we arrived back the next day and found it, all it took was a flush (not a plunge) which they should have done themselves, but then we had to rescrub it from the stains left from it sitting there all night. And the worst part, the employees LIED ABOUT THE WHOLE THING when we complained, and so the company was ignoring us. They also lied on their stat sheet about what they moved and added pieces of furniture I don't even own and extra staircases and boxes to justify taking 9 hrs to move something that should have taken 3 hours (plus the 1 hr mandatory travel time), not thinking that we would complain and call them out on all of the lies and exaggerations. They claimed I had additional dressers w mirrors, extra staircases, listed the 4 boards that made up the disassembled bed twice, 2 extra matresses (for a 1br apt), and an amount of boxes that would not be physically possible to fit in the 500 sq ft apartment. When my husband saw how rough they were with our stuff, he put aside the boxes with the dishes and glasses and we moved those on our own the next day. They moved in slow motion and kept taking breaks, and my husband ended up moving boxes out to the truck himself to help speed up the process. They also lied and stated that it took well over an hour in travel time because they needed to do all they could to justify the amount of time they took by dragging their feet, when it really was only a 20 mile drive that takes 33 min at that time of day. Upon unloading at the new home, they decided to use the strip of grass between my sidewalk and the landscaping to wheel their dolly. One of the movers dropped and shattered a brand new, ceramic pie pan ($40) that was in the box with a receipt. When I asked him if he was planning on paying for that, he said 'no we don't have to because we are protected.' When I asked him what that was supposed to mean, he continued to brag about how they can break whatever they want and the company protects them by only paying $.60 per pound for the damaged item. I stared at him with my mouth open, and he just kept talking, telling me that if I had a $3500 large tv and they dropped it over the banister on the 2nd floor, the most I would get is a couple hundred dollars, so if I wanted to file a claim for my pan I could but I would get a little over $1 for it. I told him the $40 receipt is attatched to it and he said it didn't matter. That made me want to scream and check every box they touched. I asked him how to file a claim and he said go online and do it there because that was how they file claims. I told him I was going to check my other items and then would file it and he said that was fine. He gave my husband the receipt for $845 when we were given an estimate of $350 for the job. We told them that was ridiculous but they said they did not know it would take that long and that we had to pay. My husband said it was because they worked so slowly and he didn't answer. There was no list of items to review, just a bill he told us to sign. My husband told him he wasn't paying for their breaks and he claimed that he subtracted the lunch break. I said that I wanted to inspect my items and file a claim first and he told us that we could do that online anytime. So we signed because we had no reason to not believe him and I wanted them off of my property. Most other delivery companies have you sign and tell you that you have 48 hrs or so to inspect more thoroughly and file claims and so we believed him. When they started that day, I had 3 landscaping lamps along the walkway. When they finished, I had 2 erect and one busted off at the base with exposed wires left there. It was getting dark when they were leaving and I was concerned with checking my items for damage in the house, so this light was not found until later the next day. Because of this, they claim that anyone could have done it and they refused to pay the $250 quoted to rewire and replace the lamp and wiring. But they were not only the only ones on the property, but they were the only ones who were in that strip of land between the landscaping and walkway. I also had a chunk taken out of my entertainment center and a broken doorknob at the apartment that my landlord charged us $40 to replace. Initially, they ignored our emails and only answered one with denial of our claims. They said their employees denied any of the damaged items, the property damage, and the bathroom incident - OF COURSE THEY DENIED IT WHEN CONFRONTED, why would they admit it??? They also said they were justified in taking 9.25 hrs because the drive was well over an hour (lie), and there were more furniture items on the list than we told them (lie). And since it wasn't filed on the form they carry at that time to notify them, they did not have to cover any of it - the guy at my house told me it was online and could be done anytime. I asked for the list because they never showed us one on the day of move. This is when I saw how they added additional staircases, and all the extra furniture that I did not own and that the number of boxes they claimed was a blatant lie, especially based on where they said they were in the apt because it was too small for that to be physically possible - I have pictures to prove that as well as the damaged light that was located right where they were pulling the dolley. When they did finally contact us, only after I started to write reviews, they offered to pay us for 1.5 hrs of the overcharge, which was only 16% of the losses they caused us (5 1/4 hrs overcharge, $295 property damage, and $40 damaged items, not including the chunk they took out of my entertainment center). I told them that was not acceptable compensation for all of the damage, they stopped responding. I filed a complaint with BBB, which they again refused and since they made "a good faith payment' to resolve it, was closed. The BBB said he can't make them admit to what they did and for that reason he couldn't force them to pay more. All I wanted was another $295 to cover my property damage, which would split the total losses, but they refused..BEWARE OF THIS COMPANY!!!!
Description of Work: They moved a 500 square foot apartment into a new home, located 33 min drive away from each other. 2 guys were sent. We asked for 3, but they declined because we did not have much furniture. We informed them that we were the second floor of a 2 story house. We had an entertainment center and 30ish inch tv, another 30ish inch tv, coffee table, 2 end tables, bedroom set that included a bed, one nightstand, and 2 dressers, a small kitchen table with 4 chairs, a wine rack, and 71 boxes - half of which were large boxes with only 2-3 items in them shipped from retail stores with wedding gifts we never unpacked to store and move easier to our new home (so they were very light). We also had a queen bed that was disassembled into 4 pieces and dresser in our storage room They took 9.25 hrs to move us, damaging multiple items in the process and also damaging my landscaping lights on my property.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$845
Response from Debo Moving and Storage Inc
These are copies of the letters that I sent to the Member and the Better Business Bureau in response to Member's complaint on her husbands behalf. Letter to: Member- our client on our Moving Bill of Lading 9-26-12 Hello Member, After interviewing each employee that was involved in this move (myself included on the initial web inquiry and return information letter in writing) my company is not taking responsibility for the miscommunication of information that caused your move to cost more. I have enclosed an attachment showing the computer generated web inquiry and move information from your first contact with our company. It shows you requested a quote to move 2 rooms of furniture. Bryann took the phone call from you to book this move on 9-4-12 and her computer entry (also attached) indicated a list of items you told her and noted some boxes. Every customer in take gathering process is the same. It is entered into the computer in a certain format so that we can properly estimate conditions, amount of items, and then determine how many men necessary to complete job effectively. She asked conditions at both locations and the 25 inside steps inside were not mentioned, just the 8 outside steps. If you would have said the other 25 step, we would have used a 3 men crew. Had you said volume of boxes, she would have clarified how appox how many boxes because volume of boxes is an important factor used in determining the correct crew size. Again, 3 men would have been quoted for a volume of boxes. You had written on your complaint letter that you had told her you had multiple items to be moved. If that was what you said on the phone inquiry, she would have wrote down the list of multiple items instead of the 10 items listed on the intake sheet. We must record either how many rooms (ex bedroom- living room, etc...) or take your list of items. There is no other way to book a job, we must ask this information and provided these details to dispatch to complete booking. We literally have moved thousands of customers following this same format successfully for over 25 years. I had each mover in a private meeting and asked them to write down the items they could remember that was moved on your job and any circumstance around this move like amount of steps and number of boxes. (They did not know any details of your complaint or problem at that time.) I have attached each of their lists for your review. They each come up with appox 23 to 30 furniture items that were moved. As mentioned above, there were considerably more boxes than told on phone and 25 inside steps at the first location noted on their sheets that we were not aware of from phone consult. In addition, the time in-between the two homes, which is on the labor time clock, was one hour and they went the direction you requested because it should have been faster, but either way this time still added 1 hour onto the total labor time. The movers denied that they hit the lamp outside. If you saw our truck hit the light you would have told them and you or they would called the office immediately to report property damage. At minimum it would have been noted on the bill of lading at the destination at the end of the move when you sign our delivery receipt stating all services and all articles received in good condition. Perhaps the other vehicle from another service company damaged the lamp. The movers noted that Verizon or a company as such, was still at your home after we left the property. As for the bathroom...that is appalling to think "they" did not flush. In general, my thoughts go to a basic question, like was there a plunger..just in case that someone could have used it if there was a problem? In 27 years of ownership in this business I have never had this complaint or comment about our movers. I have had JC working here for over 6 years and Clint almost 1 year. I have received nothing but compliments on every questionnaire on their behavior and manners. I asked both of them about this incident and both denied using your bathroom. Truthfully, I was not there and can not make them admit they did nor did not use your bathroom. This usual circumstance was addressed to the both of them in private however, when the company receives a complaint that can affect all crew members and our reputation, we do address it at our meeting and remind all of them about their manners and protocol for bathroom use. I do apologies if it was our fault for this odor and rude manners. We are a family owned and operated company that has an outstanding reputation in our community for over 25 years. We do our best to pay attention to details and satisfy our customers. We train our staff to eliminate problems and although we can not be perfect in a service industry we strive to please. After review all the information I conclude that we did ask you the right questions to prepare for this move. All the little details that were not mentions added up to more time and more money. We will not refund you for extra time it took to complete this move. The movers completed this move and the exact charges were exactly what it took to complete your moving service. Sincerely, Claudette Debo Debo Moving sent a response to the BBB complaint. The BBB ruled in Debo Moving favor and case was closed. Dear David, I had previously sent my initial response letter (above) to you with attachments that I had sent to Member. Most of the detail I need to relay to you is spelled out in that letter. I based my decision after I had completed my company interviews and finalized paperwork research. I still support my stand on why we sent 2 men and that it was not our fault that we only sent only two movers that among many factors increased the labor time and cost of this move. Knowing that there were numerous factors that increased the time, many I pointed out in my letter to our customer, I would like to expand on just one of many reasons to show how simple but important little things add up to problems. On the original call from Member, we were told there were some boxes to move. In one of Member's emails of complaints, she states that we moved 72 boxes 40 of them very small with almost no weight/wedding gifts still packed in original store boxes. 72 boxes are not some....and even though they were very light weight, smaller size boxes normally get put into larger boxes so obviously less time up and down with flights of steps only carry few at a time. In addition, we cannot use a dolly on the steps to save time. Even strapping and securing small boxes in the load of the truck is more time consuming than normal move conditions. This is one of many factor on the set up of this home that absorbed more time on the clock. Even just carrying the sofa and loveseat to the alley was extra time consuming at this origin location because stairway had very tight bends and bulkies were difficult access. An added note to the Toilet incident: The movers deny this action. When we left that residence, no one can prove that they were the last people to enter this apartment and did not flush the toilet. If it was a rented apartment the landlord and anyone under the landlord approval could have entered the apartment after we left. Outside walkway lamp: Member states that is was "obvious" we broke the lamp but did not state that she was sure we broke it or saw our movers break the lamp. Member states that they had another moving company at there home and there is the other consideration of the move out of the house by previous owners. It was not noted on delivery receipt or mentioned in the first written complaint 9-13-12. It was emailed on 9-17-12, about 1 week after the move date. There were many factors that lead me to support my movers who deny this lamp damage. Note: It is certain I do have movers that make mistakes and company policy is to tell the customer on site. We realize accidents to happen and we have insurance for this occurrence. Nothing obvious would keep the movers from reporting damage because their paychecks are not deducted nor are they scrutinized for common mistakes. I realize they are capable of lying about damages, but the reputations of these two movers is spotless and consistent. Never a complaint or issue with either of them from my questionnaires or calls from our customers. The original complaint by Member that my letter responded to did not include a word about any damaged items just the time complaint. Had he mentioned damaged items I would have sent our claims form in my 1st response letter to him and followed the normal procedure to settle the claim. It was after I did not agree to refund money for the labor time that numerous other complaints about alleged damage items was mentioned. I did not respond with a claims from at this point. I realize and they are unhappy with the final move from our company. I certainly guard our reputation and admit our mistake as a company and reach out to our customers to correct a bad situation. However, I do not feel we presented our information incorrectly and that our movers moved too slow and did a poor job or damage multiple items. At the end of the move all the paperwork (attached) was signed as delivery receipt in good condition. There were no exception or complaints noted on paperwork about damage "anything." No comment made to the mover about these problems. No phone calls made to my office on how slow the movers were and how rude there manners were during the 9 hour move process let alone the following morning. As a gesture of good will to our customer for any reason where we could have done better.....I refunded and hour and a half of the moving labor that was addressed on the original formal compliant. Please advise if you have any further questions. Sincerely, Claudette Debo
Amelia W.
06/2007
5.0
moving companies
+ -1 more
The men arrived at 8:30 in the morning and worked until about 3:00. They worked hard even though it was a hot day and we did not have A/C in the new house. They took a very short break after we bought them pizza for lunch and they made sure to take off time for the the final bill. They were very nice and accommodating to our requests, even when we changed our mind about where stuff should go.
Description of Work: Three men were sent with a truck, to move my husband and I from a two bedroom apartment into a three bedroom house (which included kitchen, dining room, living room, basement and very heavy exercise equipment). They did not seem keen on doing any packing of boxes, which was fine, as most of our stuff was already packed. We paid $95/hour for a Friday moved, I asked about a Saturday move and the price doubled. In the end, we tipped each of the men so it did cost a little more than the final amount.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$588
PAUL U.
08/2006
5.0
moving companies
+ -1 more
They provided us the best quote, but they also gave us the lowest estimate of weight. They would have been our first choice if they were more anxious about moving our stuff ASAP instead of trying to piggy back our stuff with someone else's stuff.
Description of Work: We received an estimate for relocating our household goods from Pittsburgh to Raleigh. We packed our own stuff.
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Service Categories
Moving Companies,
Piano Movers,
Storage
FAQ
Debo Moving and Storage Inc is currently rated 3.4 overall out of 5.
Debo Moving and Storage Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Debo Moving and Storage Inc offers free project estimates.
No, Debo Moving and Storage Inc does not offer eco-friendly accreditations.
No, Debo Moving and Storage Inc does not offer a senior discount.
Yes, Debo Moving and Storage Inc offers emergency services.
No, Debo Moving and Storage Inc does not offer warranties.
Debo Moving and Storage Inc offers the following services: Moving, piano moving & storage facilities.