Aldan Appliance Repair

I would not suggest using this company. We had an awful experience. I booked an appointment this past Thursday for today from 8-11am. They took our credit card to hold the appointment, but indicated it would not be charged. I did not have my new card for my new account on me when I booked so I used one that was expiring the next day, but planned to use my new card with my new account the day of the work was complete. However, they charged my account and it over-drafted as a result. I called to complain and after speaking to about 10 different people and being put into a voice mail box for customer service multiple times they eventually said they would have it reversed. But I then had to deal with an overdraft issue with my bank on the old account. The representative in the billing department with this company that took care of this said he would note it was a cash job and that I could either pay with cash the day the work was performed or I could pay with my new card. However, today no one showed up between 8 and 11am. I called at 12:30 and got put into the VM for customer service. Receiving no response, I called again around 1:20 and again got put into the customer service VM. Not wanting to leave another message I called back and asked to speak to someone about this. Someone called me back and told me that he had tried to reach the technician but had not yet reached him, and that he did not show up for his first appointment yet. We waited a few hours and called back again. This time they told my husband that they had cancelled our appointment. I then called back and asked why and they said it was cancelled the day prior because they did not have payment information from us and someone had tried to call us. I explained to the representative, who hung up on me at one point, that I had spoken with their representative about payment and was told this was being entered as a cash job so I could either pay with cash or my new card. I also told him that no one had called me to get any payment information the day prior. And told him that I had called them multiple times about the payment issue and told him about the conversation I had above with someone in the billing department. Further, even though their website says 24 hour service 7 days a week this is clearly untrue as I was told no one could come out today at that point. The representative also gave me the number for a supervisor named David, but when I called it was just the customer service VM again. I called back the main number and was hung up on. I called back again and the representative had another guy, George call me back, who said he was a regional manager. He had no clue what was going on, but also indicated no one could come out today. So we sat at home all day waiting for someone to come out and no one ever did. And they clearly do not have their story straight as to the reason since one person said it was because the service tech never even went to his first appointment yet at that point and then later they told us our appointment had been cancelled the day prior. If you want to speak with a live person who knows what is going on and work with a company that actually shows up - I would go with another company! - Amy (Jacob's wife)