REED'S APPLIANCE REPAIR

This is a dishonest family company. They just want to earn easy money from dignosis. My washer had some leaking issue. Because it is stacked with a dryer. They told me they would send two people to remove the dryer in order to check the washer. However, only one person came and told me that I need to replace the pump. He made this conclusion just by listening without opening the machine or even moving it out. Himself was not 100% sure that the pump caused the leaking. He also said it could be hose issue. He told me he could not move out the washer because the hose was too short and he would break the hose if he moved out the washer. He said he could not image how the washer was installed. Is that ridiculous? Then I was asked for >$665 to replace the pump which I can buy a new washer. Apparently, their strategy is to avoid doing repairs but to make money from simple dignosis which is $95 for 5 minutes stop by. Don't use this dishonest company!!! Don't use this dishonest company!!! Don't use this dishonest company!!!

Technicians were Ken and Joe. They were prompt. They called when they were close to the house. They addressed my concerns about the washer and did the necessary repairs. They went out of their way to make sure everything was done correctly. Ken also gave me good advice about using the washer to keep it running smoothly. They are truly an asset to Reed Appliance. I highly recommend this company.

It is so rare for companies to provide great service"above and beyond" so I want to make sure Reeds is recognized. Here is the story. We bought a brand new Electrolux dryer from Gerhards in October. Within 2 months it was thumping due to lint being backed up in the blower motor. That took two visits from Gerhards to figure out (the first guy just dismissed the sound as normal). 3 months later it did it again. I asked the Gerhards repair person if we should schedule him for every 3 months for the rest of our lives or if they had some idea on how to address this. They tall me to call Electrolux. Nice. I do and Electrolux puts me in touch with Reeds - an authorized warranty repair service. The woman on the phone is super friendly and we schedule a visit in no time. The technician is great and offers to research the problem. Next day or so, they call me back. They discovered Electrolux has redesigned parts to fix this problem. They order them, come back in a week or so an install them. Of the three companies involved (Gerhards, Electrolux and Reeds) only Reeds has their act together. Only Reeds treats a customer like... a customer! Only Reeds has the answer to the problem (why in the world didn't Electrolux when I called and gave them the exact dryer model number?). Only Reeds was easy to get in touch with. Only Reeds was polite and helpful on the phone. Only Reeds was great at communicating the status of things. Only Reeds lifted a finger to help. All this and only Reeds was the one company of the three I actually paid. I wish there was some way to designate Reeds as the service provider in an extended warranty.

Scheduling was easy, done over the phone. The scheduler was friendly and professional. Serviceman called ahead and arrived within the scheduled window. He quickly diagnosed the problem, but my washer needed a new pump so he could not repair it immediately. He scheduled a return visit the next day to repair it.

Excellent service. Highly recommend.

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