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a2b technologies inc. - a2b PC Repair

Computer Repair, Internet Service

About us

a2b technologies is a full service IT company providing PC Repair and technology related services to residential, small, and medium businesses.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Computer Repair, Laptop Repair, Virus Removal, Hardware Upgrades, Laptop LCD Replacement, Laptop Jack Replacement, Corporate IT Support, Web Development, Web Design, Application Programming, SEO, Online Marketing

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
3.5
professionalism
3.0
responsiveness
3.0
punctuality
4.5
Showing 1-2 of 2 reviews

Billie B.
03/2012
5.0
computer repair
  + -1 more
They went above and beyond to make sure I was happy. They have great prices and professionalism.
Description of Work: I had some issues with my laptop not working. I took it their office and it was working then took it home and it stopped working. They came over to my house and fixed it at no extra charge. They also fixed my sons desktop at no additional charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert K.
02/2012
1.0
computer repair
  + -1 more
The only good thing about the job was a young recent college graduate service person showed up on time successfully set up the network in 30 minutes. However, he never was able to transfer the mail contacts successfully after leaving a transfer program running for 8+ hours! Also, every time the computer is booted up a message keeps popping up saying some program failed. I called the owner to have the problems fixed as the job was not completed to my satisfaction (This is after I spent several hundred dollars on used equipment from this company). . The owner did not attempt to address any of my concerns, and did not offer to find a solution that would satisfy me. Instead, he wanted to charge me another $100 an hour to fix what should have been done in the original visit. Also the owner said the service person should have sat in front of the computer while the transfer program ran and charged me for that time (making the job cost almost $1,000!). I would never use this company again. When friends and family have asked me for a referral for computer services I tell them I would never recommend this company. We have found another provider who has only highly experienced and knowledgeable staff who charge much less and work to solve problem/issues satisfactorily in a reasonable time period.
Description of Work: Set up home computer network and transfer data files and mail contacts from one computer to another purchased used from this company.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$100

Response from a2b technologies inc. - a2b PC Repair
We (a2b technologies-a2b PC Repair) have been doing corporate and residential services in the tri-county area for over 10 years; a2b has never had a negative experience with a customer that could not be resolved. Our company philosophy has always been that the customer comes first. In this case, the comments left by this customer were unfair and unfounded. The a2b technician sent out was an experienced professional with A+ Certification and many classroom hours. The following had occurred: Customer scheduled a service call to setup a home network at $95.00 for the hour; we promptly arrived at customer location and completed the task to his satisfaction. He then asked that we transfer a large volume of data, which we told him it would take 8+ hours. We also told him there would be an additional charge if it goes beyond the hour that he paid for. He indicated that he did not want to pay us for the extra time to transfer this data. We also offered that he could bring the systems into the shop and charge him a flat transfer fee which would be cheaper than staying onsite to wait for the transfer to complete. The scope of the job when it was setup was to network all the computers and did not include a data transfer. Data transfer onsite is not practical due to time and cost. As a customer courtesy, the transfer of data was setup to run without us there and customer would take care of the rest to finish the job. The customer then called back the following day and asked us to perform another service call to complete the job. We informed the customer that there would be a service fee if we came out again; at this time, he became irate, and thought it was unreasonable that we should charge for our time. We kindly proceeded to then tell him that we could not help him without a service fee. We explained to the customer that our technicians are paid hourly and that there are additional expenses that are incurred with an onsite service.

    Contact information

    1061 Easton Rd., Abington, PA 19001

    http://www.a2bPCRepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Internet Service

    FAQ

    a2b technologies inc. - a2b PC Repair is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 10:00 AM - 2:00 PM

    a2b technologies inc. - a2b PC Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, a2b technologies inc. - a2b PC Repair does not offer free project estimates.
    Yes, a2b technologies inc. - a2b PC Repair offers eco-friendly accreditations.
    No, a2b technologies inc. - a2b PC Repair does not offer a senior discount.
    Yes, a2b technologies inc. - a2b PC Repair offers emergency services.
    Yes, a2b technologies inc. - a2b PC Repair offers warranties.
    a2b technologies inc. - a2b PC Repair offers the following services: Computer Repair, Laptop Repair, Virus Removal, Hardware Upgrades, Laptop LCD Replacement, Laptop Jack Replacement, Corporate IT Support, Web Development, Web Design, Application Programming, SEO, Online Marketing

    Contact information

    1061 Easton Rd., Abington, PA 19001

    http://www.a2bPCRepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 2:00 PM