Wolfer's Heating & AC - Woodburn

They were very professional in their initial approach and the way they gave the estimate. They were friendly and competitive.

I can’t say enough about them. I have not seen a company who are that service oriented and are willing to go that far the extra mile to make sure their customers are happy. They are stellar. They are outstanding. Their responsiveness is above and beyond. They are very good. Their professionalism is top notch. I would use them in the future.

I received a phone call mid-Sept. setting an install date of Sept. 23, 2011. I asked and was told that they had everything to complete the job in one day and only if they ran into a problem would they need to come out the next day. (I accepted their bid even though it was higher than the others as the short install time was beneficial to my health .) The first day, the old hot water heater was pulled and put back in as the inspection of a new gas water heater wasn't scheduled. The fireplace venting was done, the insert and everything else just piled into the fireplace. Generator was in place but not up and running. Next day, no one showed up. The following week, I was told the fireplace trim & surround (first day, one installer said he saw and confirmed to me it was bronze) was on back order and it would be six weeks before they would have it. The generator and hot water heater could be done on Oct. 5th. By end of Oct. 5th, nothing was finished. By the middle of Oct., I started inquired why things were not getting done, I was redirected to "Thanking me for being so patient." and " If your not happy when we're done, we will do whatever it takes to make you happy."etc. etc. And, even though I never asked, it was always the electrician, manufacture, factory and when we went for three weeks with a gas leak it was "the other guy's fault" and finally, it was my fault for telling them to order a wrong part (huh). In late Oct, they turned installation of the generator over to E. C. Systems. See E. C. Systems review. Oct. 28, installer came to finish hot water heater and fireplace insert. Finally decided it was the fireplace remote that was causing the problem. He left to get remote. I received phone call asking if he could come on Sunday afternoon to finish the job. Came on Sunday, worked and finally got fireplace to work. It worked for 24 hours before quiting. Nov. 1, I called Wolfer's and asked for a tech for the fireplace. The service manager came and worked several hours on fireplace. First, decided I had told them to get the wrong remote (Reminded him it wasn't my decision). Finally, decided the electrician had messed up the plug-in. Nov. 2, Service manager informs me that I have the right remote as there is only one remote for this fireplace. Manager and electrician pull the fireplace insert and find the cord was not pushed all the way into the plug-in. The fireplace when working had been working on back up. Insert still doesn't fit properly into firebox hole and scratches on the insert show. Still doesn't run on it own. Nov. & Dec., nothing changed; promises and excuses but nothing working as promised. My questions are ignored. On Jan 13, 2012, they stated they were finished and gave me 10 days to pay the balance. I paid the bill as I want Wolfer's out of my life. The fireplace insert and the hot water heater problems were never fixed by Wolfer's. I asked Home Fire Stove to pull, check the safety, find out why not working, fix and reinstall the fireplace insert properly. See Home Fire Stove review. Soon, I wouldn't be able to handle the poor pressure and whining soundany longer and a different plumber will be needed to fix the hot water problem. Discount: None. They said "Our prices are so low to start with that we can not afford to give discounts." If you decide to use Wolfer's make sure you get everything in writing; do not assume what they say is what they will do; know whether they are doing things correctly or not.

They are very thorough, polite, professional. They have great follow up and call to see if you are satisfied afterwards.

I am very happy with Wolfer's. I first contacted the company for an estimate to replace a 25-year old furnace and install air conditioning in my home. I called three companies, including Wolfer's and the estimate with Wolfers was the most thorough, by far. "Tim" came to my house to give me an estimate and walked through the house to check the registers, etc, which the other two companies did not do. He spent well over an hour at my house discussing options and answering questions. Wolfer's matched the price estimate I received from another company, which I appreciated. The technicians who installed the furnace and A/C were very professional and kept my house and garage clean. In particular, the technicians did a great job installing a new vent. They consulted with me about where I wanted the new vent and answered questions I had. A few weeks ago, Wolfer's also serviced a furnace in a rental property I own. The Wolfer's technician diagnosed the problem that another HVAC company had missed for several months and the furnace is finally working properly.

I found them through Angie's List. They had good reviews. The reviews showed that they were honest and reliable. Their service was awesome. It was very easy to set up an appointment. They came out and cleaned things up above and beyond the call of duty. There was no pressure to try to replace the entire furnace. The preseason tuning cost $89.99. It was $350 for the motor. They were very honorable. I would recommend them to others.

Wolfer’s was recommended to me by a friend. I was apprehensive since I’m not only a new home owner; I am a woman who knows little about HVAC. I saw water under one of the ‘arms’ of the unit and it appeared to be sagging under its own weight. I imagined the worse – mold, water problems, replacement of many bits with people crawling around in hazmat suits. Luckily I called the right place. The technician (Jacob) pulled off the arm, it was completely dry. The problem was only an uneven surface that the little condensation pump was sitting on. He leveled it, tested it, and everything is working just fine. I will use them for yearly maintenance and will recommend them highly to everyone who will listen. Thank you Jacob and Wolfers!

The first thing that appealed to me was that I was connected by phone to someone who actually listened and answered all my questions and concerns without trying to rush me through. I had been researching tankless water heaters, and especially because they are expensive, wanted to get the right company and water heater. They arrived on time, carefully moved my art stuff away from the area, covered the kiln, and went to work, explaining things to me as needed and summarizing at the end. At the end of the day, they even swept the floor and asked if they could move the furniture back again. The workmen were pleasant and professional. Of course I love the tankless water heater, and though I do not like spending a lot of money for anything, this was a very cooperative and efficient company to work with.

They did a really good job. The price was excellent, too. I would certainly recommend them.

please see above. I detailed every thing there.

I really trusted the expertise that I originally talked to about it. I trusted that they knew what they were talking about. The workers who came out to do the installation were very good. We signed a contract with them where they come out twice a year to check on things.

They were wonderful with working with our builder to work around his job. They did a great job. They were willing to schedule around other jobs that we needed done. We used their electrician that they use. They were great at waiting for the time we needed them to come in. They made sure to wear shoe covers or take their shoes before they came into the house. They were careful to not let my cats get in the crawlspaces or into my garage. They were very good at working with the gas-company to put the gas lines in. The gas company called Wolfer's to come out and put the gas lines in the right spot. They came out within an hour and finished.

The installation was handled quickly and professionally. It's been two weeks now, and so far everything is great. I remain "cautiously optimistic" until the passage of time reveals whether it holds up.

They showed us how to use the gas fireplace after cleaning it. They were friendly and responsive. I think another company has bought Thermal Flo. I would definitely use their services in the future too.

They had installed my heat and air a few years ago. They do bi-annual service calls. It was not the cheapest estimate, but it was a good estimate and I felt good about the company. They are really great. They are friendly and on time. They seem to go out of their way and they answer any questions that I have.

It went great. I called and they could have a person out the next day with the coupon for furnace service. It is very clean now and works great even though it is 20 yo. They also cleaned our gas fireplace. I really see the flames now and no more burning dust smell. Thanks

We had been using them for about 9 years and we never had a problem with them before. They had provided dependable service and quality care but this time it was a rip off. They charged us almost $2000 to fix the problem; we found out later that the thermostat mercury was not level and that it could have been taken care of with just a little tweak on the thermostat. The price was way over what we should have paid. I had replied to their survey in which I had quizzed them about it but I have not heard anything back from them. I won?t recommend them and would not use them in the future.

They only charge $99, which is a good deal, no matter what. A lot of places charge separately for the different heat sources. Here everything is included. This place is where you want to go especially if you have only a heat pump. The guy was really knowledgeable and I had a problem with the thermostat that morning. He knew how to fix it. There was also an issue with the blower and the wiring that controls both the furnace and heat pump. He fixed all of those. He took his time and tried to find if there was a crack. I was very pleased with the service.

This job was under warrantee so no money was paid. The technician came on time, then returned within 24 hours to replace the fan motor. It is working just fine.

They did it quickly and quietly. The system is exactly what they portrayed it to be. I have a 95% efficiency filter system. My bill is now lower. Because I have asthma, I am feeling a lot better. The humidity is better controlled now. I also don't have to dust my house as much!

Scheduled for 2 21/2 days of work. Two guys showed up first morning. They did the grunt work. They replaced the furnace, venting Installed heat pump in back yard and ran necessary piping for system under house. Cleaned up and left. My wife said the guys were clean cut and polite. Second morning Tim showed up (early) to complete the installation (wiring/plumbing). Only complaint we had about him was he left the gate open and the dogs got out. Tim showed up following morning (early again) that's when I met him to finish up install and program the thermostat. With in a hour or so he was showing me how the system worked.

Thermal flo came out and quoted us a price of $900 to install a heater in our bathroom. Then when they came and performed the work on our home the price went up to $1,200. They left a hole in our dry wall. I would never use them again.

Salesman and installer were punctual to all appointments. The location of the furnace made the install very tricky so as to not encroach on living space. Although they didn't get it completely right the first time (arguably due to a communication error by me), we agreed on a reasonable price for them to come out and re-do the some of the vent work for the furnace. All in all, it was a great experience. I'd recommend Thermal-Flo to anyone looking for top-notch service!

By Wednesday following our initial appointment, I had still not received a bid from Thermal Flo. I called Steve and he apologized and said he was going to call me that day. He suspected that my ductwork was 4" and consequently, he had called around to suppliers (I don't know who they were) who said my duct system would not work with the two-stage, variable speed furnace I wanted. Steve said he did not want to submit a bid until he had done further investigation into the matter. He was the only contractor to mention the duct size, which I then myself examined and determined was 4". I queried all my bidders on the matter and two said it would not be a problem and three said it would. I appreciated Steve's honesty although it would have been better if he had told me earlier why he was not submitting a bid.

When I initially called for help rerouting my furnace venting, Steve, the estimator, was VERY helpful and really spent the time to understand my many needs; whereas other contractors just tried to sell me a new furnace, he suggested lower cost options and was willing to work with my needs. Our furnace died before we could do the work planned, and we had no qualms about purchasing a new furnace from them. Their price was good and the service was really fantastic. Over several weeks, the office staff bent over backwards to help us get inspections done, get vent covers for our new ducts, schedule us on short notice and provide paperwork for the tax credits. I felt really cared for as a customer and highly recommend the company.