Wolfer's Heating & AC - Woodburn

They installed a heat pump--I found them through Costco.. The experience was very easy from beginning to end. The price was far better than the competition. Very professional and responsive--I would recommend them.

It was a little problematic. I wasn't the one that dealt with them but I know that they didn't include the duct work in the estimate and once we gave them the go ahead then we had to replace this duct work and they hadn't given us a price for that and so there was a problem. Other Angie's List members should make sure to get the price on all of the work that may be needed to go along with the main detail.

Replaced 1978 furnace with a 95% efficient gas furnace. Wolfer's technicians were great --- prompt, prepared and efficient. Everything was explained in advance - scheduling was flexible and convenient and everyone who worked on the project event sent a personally signed note after the job. Bringing the water heater up to code was not part of the original contract - but I was not charged extra for that. They arranged for the City inspection - and it passed without a hitch. After passing the inspection, the City inspector asked that the theshold for automatic turnoff - (20 volt) be replaced with 15 volt and Wolfer's did that as well without extra charge even though it required an additional trip to the house.

The service man who came was really nice and did the job well, as far as I could see. The sink no longer leaks at the drain. My only issue is that they charge a flat service fee of $65 just to come out and look at the problem and then charged a whole lot more to replace the drain. And I couldn't even get a ballpark figure from the gal I talked to in the office. I could see charging a service fee if you had them come out and not do anything, but their prices are really over the top and charging the service fee on top of that made it feel like they were taking advantage of the situation. I mean, it would have seemed like a waste of money to have them come out, pay $65, and not have them do anything. They do a good job, I just think they are way too pricey. I also asked them to give me a quote for hooking up the fridge icemaker and they quoted nearly $500. Maybe the wealthy people in Woodburn can afford such high prices, but I can't. Unless I come into a lot of money, I will probably go elsewhere.

It was a good experience. They were on time. They were professional about it.

He told us what he was going to do before he started and when he finished, he recommended something that would help prevent the situation in the future.

We saw an ad in the Oregonian Newspaper for a cleaning and inspection special for I believe it was $99.00. The serviceman came out and basically started disassembling our furnace and part by part informing us of problems with the bearings, the motor and most importantly the heat and that he could not put it back together by law because it would endanger us and that we definitely needed to replace our furnace. But the good thing was, he told us was that Wolfer's was having a sale on furnaces. We told him how upset we were that we did not have any heat and that it was suppose to get to 25 degrees in a couple of days and that we babysit everyday for an infant and a toddler. He said that wouldn't be a problem because if we signed up with him for a new furnace he would be glad to bring out space heaters that he would place throughout our home. I told him that that wouldn't work with a toddler very well because while tending to an infant the toddler could be injured but that didn't phase him. So he left us the brochures and we told him we would read them over and get in touch with him as to whether to replace our furnace with one of his sale specials or not. He took our credit card and said he would charge us for the call if we decided against going with their furnace. He called us later that day for our decision and again the following day. We were also told that he wouldn't be able to have the furnace installed for at least two to three weeks. In the meantime we were so upset that we had no heat, needed a new furnace when ours was only seven years old and that we couldn't even get one installed for weeks we decided we would get a second opinion. We contacted a company called Aire Serv Heating and Air Conditioning. They were out the next morning on a Saturday and looked, tested and reassembled and cleaned our furnace and told us it was in great shape. Absolutely nothing wrong with the heat exchanger and that it was solid. They even took a video of it and pictures. Also, they never charged us for it because they felt so bad about our situation. We are seniors, and I have a disability so now we are scared of being taken advantage of. We contacted Wolfer's and told them what happened with us and asked that we not be charged for this visit as he never even cleaned our furnace as the ad read but I'm sure he felt as though we would buy the new one and it wouldn't be necessary. We never heard from Wolfers regarding this situation and we never charged for the visit.

Fixed the furnace and eplaced a transistor.

Installed new air conditioner and 98% efficient furnace

I called to have my furnace tuned up. It turned out I had four cracked heat exchangers and the gas was disconnected. They brought me two portable heaters. Within a week I had a new energy efficient furnace installed. And they gave me the sale price which had technically ended the previous day.

They came in with the best price. When something wasn't right, they fixed it. They were just incredible! They are very customer service oriented.

While in Costco, there was a large display and a demonstrator for Lennox products. They offered a discount. I called the number and a salesman from Wolfers called me back immediately. Mike came to my house and reviewed the program and products. We set a date and time for the install. My furnace is located under the house and not easy to get to, but he said it would not be a problem. I was concerned that my electrical panel was not adequate for the new furnace, he had an electrician come out to the house and review the panel at no charge. The installers arrived on time and completed the installation in one day. It was a very hot day, but they worked through and finished the project without a formal break. The men were clean and professional and the supervisor reviewed the equipment before they left . They said in a few days a gentleman would be out to set the thermostat and show us how to set up all the automatic controls. He did and after 2 hours I think we finally understood. He stayed until he was sure we knew how to operate the unit. We were very happy with the entire experience.

Randomly found this company. Saw a rep at Costco and had them come out to check out my Ecowater EPS water filter. They also checked on my Ecowater water softener and found a small leak. Also noticed a small leak on my water heater. So I had them come out and repair both. Their plumbing visit fee was a little cheaper than several other plumbers I've had out recently. They gave me a little more discount because they had to reschedule due to a family emergency in one of their workers. Aaron seemed was very professional and seemed very knowledgeable. He had the work done promptly. I was afraid there might be some issues because they are based all the way out in Woodburn but it wasn't an issue at all. They were very good at answering phone calls and continued to communicate well throughout the process. Their workers were all prompt and on time and I was kept aware if there were any changes to the plan.

We met them at one of the trade shows, I was with one of my closest friends who has 93-year old mother insists on living by herself had her air conditioning didn't work and they put in a new furnace and air conditioning in hers and we really liked it. They call every year so that we could maintain the warranty and they come when they're called and they send 3 guys out, one of them, he was here the first year and he was here last, after seeing my cats, he got one for his dog and was having a blast with it. They were great.

I called Wolfers to let them know the inspection had been checked off. The secretary I talked to said she would let them know. All that had to be done was hook the gas line up to the natural gas and the furnace. I thought Wolfers would come out the next day or at least the next Monday. I never saw or heard from them again. My mistake was paying them before the job was finished. I ended up buying the pipe fittings and with the help of my experinced brother we hooked it up ourselves. I called the one time I talked to the secretary, wrote a letter and wrote a note one line. I wanted to give them the benifit of doubt. They never responded. A little disappointing to say the least.

My husband dealt with them but they were here at the house putting everything in. They were very nice. The quality of their work was good because they didn't come back to do it again. They did the heater in the garage and after they had done that, they swept the garage floor and I thought that was a little over board. That was very nice and cleaned up everything. I'm very pleased.

During the tuneup the technician was very friendly and patient. He answered all my questions and had no problem double-checking that the furnace was properly sealed. During the second visit that technician said he found that the defect was due to a duct that had not been properly secured as I had been promised by a previous company. He attached the duct work and checked all the other ducts as well. I would definitely recommend this company to anyone else.

Due to age of system, we had to replace. The service call fee was reimbursed as I ended up purchasing a new furnace. The service was efficient, timely and all the people we dealt with from the office, sale, and the repair/replacement technicians were professional, timely and answered all questions we had. They did what they said they would do. The inspector who approved the system commented on the excellent work.

When we took possession of our new house there was a strong gas odor. NW Natural came out and turned off the gas after identifying what they thought was the source. With the gas off Wolfer's fixed the identified leak, but the next day after NW Natural took their plug out and turned the gas back on we smelled gas again. Steve from Wolfer's came back, and he did a thorough search, identifying the true problem leak that NW Nat was not able to find. (He found it in the crawl space under the house). He showed me the bubbles emanating from the leaky joint, installed a shut off and a new connector. There has been no more gas smell. I really appreciated Steve going the extra mile of crawling in all the tight spaces to find the source of the problem. If I need any help with a similar problem, or with heating and AC in the future, I plan to call Wolfer's.

We called several repair outfits. He seemed to be the best on Angies list and He advertised a moderate price, which he honored. He can out when he said he would. It was only a few days after we called. He did not make us waiting. True it was a slow time of year. He worked on our unit for a day and a half for the price he quoted. No extra charges. He cleaned up the work area before he left. He was polite and did his job.

After getting my NW Natural bill I noticed the offer to have someone tune-up my heater before the rush for $99.00. So I did some research including here on A-L and decided my first choice was B..... I called NWN and asked if I had a say in choosing and they said yes but after taking all my information I get a message to call Wolfer's because they were assigned to me. Since Wolfer's was my second choice I figure "what the heck" and if they find something wrong I'll call my first choice for a second opinion. The guy was very nice and if I could find any complaint it was that I detected a hint of cologne and I wish service people would not wear perfume when entering other people's houses. NOT EVEN scented deodorants, anti-perspirant, hair-spray, shave lotion, you name it. But the heater was in my crawl space so all was good. I have been noticing a different pitch / tone noise when I start my heater these days and was expecting something to be found and mentioned this to the guy w/o forcing the issue. Even asking a second time. But he said all was OK and did whatever he was going to do and then asked what size filter I had upstairs but did not offer to replace it as part of the service. DARN! For 99 bucks I would have felt better if I had gotten a free filter replacement to start out the new season! :-) After all was done he gave me a ReviewBuzz card and asked me to review his work there and not here. ??? Also a NW Natual service review card. SIGH! Too many review requests!!! :-) Time will tell if that funny sound I was noticing last year will prove to be an issue but since I was only asking for a tune-up I didn't feel I could press the issue harder.m

After researching for a considerable amount of time we felt very comfortable that Wolfer's would get our nod to do give us a quote to install AC for our home. They were very courteous on the phone and were able to schedule an appointment within a few days that was convenient for everyone. The appointment went well and was what we expected. We did not indicate that we had an electrical box that needed to be replaced but they did notice and indicated the would subcontract the right electrician. I was pleased that they were able to catch this. There was correspondence back and forth for a few weeks as my wife and I worked out the financing, the details and the timing. Wolfer's and the electrician were responsive, helpful, patient and very accommodating. We finally decided to go for it and we were able to schedule the installation and electrical work right away. The contractors were waiting outside 10 minutes before 8 am, clean cut and eager to begin work. Everything was smooth, the area was clean afterwards and the inspections for both the AC and electrical passed a few days after the installation. Our house is cool and comfortable. The whole experience was really pleasant and my wife and I were impressed from start to finish. It was a good feeling to have everything work out on our first big spend on our home.

We used their services on several different occasions. They were excellent and top notch.

Everything went excellent. They were fabulous. They did what they said they were going to do and were very prompt. When they came in the house they would always take thier shoes off. They had top notch customer service. They were super polite

We needed a new furnace. We had done business with Wolfer's many years ago when we lived in Woodburn. The company was great then. We saw an ad for Wolfer's in the Oregonian and found they had an office in Portland which we called. Tim Daley the local rep. came and gave us an estimate. Tim was very helpful and made some very good suggestions about the furnace choice. We thought highly of the Lennox Product and decided to use them. The installer was a very pleasant, hard working guy who did an excellent job. A couple of days later we decided to have Wolfer's insulate the air return in the attic. Again, a very nice young man came right on time and did the job in a very short time. We watched both employees do their jobs. They were fast, efficient and paid attention to all details of the job. The whole experience with Wolfer's was simply great. They are responsive, always on time, have an excellent staff of hard working individuals who are very well trained and know exactly what they are doing. Using Wolfer's was a smart choice as for as we were concerned. We highly recommend them and believe you simply cannot go wrong using them. For us it was a very smart choice.Over the years we have had a number of service providers in our home and Wolfer's was simply one of the best.