Wolfer's Heating & AC - Woodburn

We haven't used the A/C unit extensively yet, but we're happy with test so far.

He did a great job. Very professional. Will use them again

Nate was the initial rep that I spoke with and he was knowledgeable about the items that he was selling. He discussed all the options with me till I understood them completely. He showed more initiative than the others by calling back and asking if I had made a decision on the install or not (this was on a Saturday), he was not a pushy used car salesman. He came to my home on a Wednesday to setup the install and I jokingly said tomorrow would be good. Boom done deal, Thursday install. Josh and Teo were the installers they were very prompt, respectful and polite. They informed me of the items they were going to do and how long it would take. They were clean and efficient. Unlike other contractors that I have had here they cleaned up after themselves. Good job to these 3 guys. I am pretty critical in my reviews, and you can read my other review. This was a good experience with the Wolfer's team.

Great - arrived at scheduled time, did inspections on both systems efficiently, and reported results to me. Very satisfied.

The estimator agreed to follow-up with further information but failed to do so.

Comments: There is a heating company in Salem that does a good job. The company name is Wolfer's Heating & Air Conditioning. The guy we had was good for us and named Alek and he is the great one. It just worked well, real well and he did a great job. I have been using this company for a couple of years. What keeps me coming back is that they are very prompt. The guy that they have do it, they are really, really sharp about doing it correctly. They are just real nice people, when they say they will do something, they just do it. Their prices seem fair, at least to me they are. They do as well as any one as far as the cost is concerned. They are probably the most professional company that I have worked with for quite a while. It is incredible, they are just really, really, really great. I think so that I will use them for years to come.

The instatallation went very smoothly. They were everything you want in an Installa team - on time, professional, neat, and it went in with no problems. I

My family added a new Air Conditioner to our home. We elected to also replace an older furnace at the same time. We received three bids and Wolfer's provided the best combination of quality of unit, schedule, and price. Aaron was our sales representative and was very professional from start to finish, showing us multiple options and listening to our needs. We arranged Wolfer's through CostCo and there were some incentives from CostCo for purchasing through them. Aaron was very knowledgeable about the entire arrangement and ensured we received all of them. We have been very satisfied with the performance of our AC unit so far.... still too hot to really test this new heater. I expect we will be using Wolfer's to service our units. Customer service was excellent.

They had problems with parts but they got it done. Every person they have sent out has been wonderful. They are cheaper, professional, and personable.

I had been without heat for many days during a cold snap. I called them and they immediately sent someone out to give me an estimate. Once I made a decision they scheduled the install very quickly. I had decided on installing a very expensive high efficiency furnace. I have a historic home and noticed how many pipes would have to be run that would force them to put holes in cement walls. I voiced concerns with the company. They came out and removed the work they had done and the high efficiency furnace. They also repaired any holes in the cement that had already been done. They then replaced it with a furnace that cost less and was not as efficient as the original which is still very satisfactory. It did not require as much construction. They didn't charge any additional money due to my change of mind. I really appreciated the fact that they were willing to work with me and gave me excellent service. I am very happy and warm with the new furnace.

Don't waste your time with this company.

The technician came within the time frame expected and spent a couple of hours crawling around under our home inspecting the duct work and making necessary repairs. He was courteous and left no mess in the basement. We have scheduled a duct cleaning for January.

Very nice to work with. Worked with inspector for county sign off. We reported a problem with our dishwasher that may or may not have been involved with the work they did, technician found the problem and fixed it for no charge. Very happy with their work and will use them again in future.

Project manager of countertop firm failed to communicate properly with Wolfer's regarding our requests. Although it was a severe inconvenience to Wolfer's from a scheduling perspective, they were eager to work with me to get the issue resolved. Instead of leaving me high and dry since the scheduling error was not their fault, they bent over backwards to be accomodating. Thank you for the excellent customer service!

Wolfer's is outstanding!!! Our AC stopped working. We called three companies and Wolfer's called us back within 15 minutes with a solution that worked! When we called a month later to have our annual service, they gave us a special - $125 to check both AC and furnace.

He arrived within 15 minutes of appointment time. He opened the furnace and inspected it thoroughly. Alerted us that our 34 year old furnace was on it's last legs, showed us that the heat exchanger metal was peeling off and landing on the burners, causing incomplete combustion and erratic heat. He recommended that we do not replace the shutoff valve but replace the furnace. He then prepared a quote for us for the furnaces that they install. Just information, not a hard sell. He communicated well, was flexible, answered all my questions.

Workers were very polite and hard working. The install took all day but they came bright and early and got right to work. The double checked everything they did and showed it all to me when they were done. They also came out when the inspection was done to make sure there were no issues.

My husband was actually who talked to them and he was impressed with the detail, estimate and all of the options. Even the energy saving things they have now a days and how everything was laid out. Basically he answered all the questions. There is not much difference that we can tell from the others in terms of price. He was a few minutes early for the appointment.

Nothing happened. They were scheduled for 8:30-10:00, showed up at 11:30 (they did call). Immediately, the install order that was set up with the salesperson was thrown out the window. The unit couldn't go where the salesperson wanted, they wanted to install the unit on the shingles on the side of the house. They didn't want to install it on the roof (which was a new option I presented), they had issues with my plaster walls and where they could install the hoses. They didn't want to cut into the ceiling which I would have thought the sales person would have understood prior to waiting 6 weeks for the day of install. In the end, I was sold the wrong system which I am glad they didn't install. They waited for a supervisor who never showed up. They ultimately left and I received a call from the office the following day to "schedule" another appointment with the sales person. I declined that offer and cancelled the order.

They were very good. Our neighbors were happy with them too. Our next door neighbour uses Wolf as well and he is one of those ones who really researches everything and gets the best service around in every field. The service was excellent.

Wolfers provided a second estimate for us when our heat pump needed to be repaired or replaced. They were very open and transparent with us, helping us to make the choice to replace the heat pump and providing a lower estimate for the job than the other company. Their work, professionalism, and integrity are of the highest quality.

This was a complicated job. Jesse was the sales rep. Very knowledgeable. After listing to what I had in mind, he walked around and told me that since this was one of the more complicated residential jobs than he usually encounters, he wanted to bring in their Journeyman manager, Joe, to get his opinion. On our second meeting, Joe was able to provide insight into which aspects of my plan were likely to pose permitting problems. Jesse and I then talked at length about which equipment choices were right for me. He was very helpful in person, on the phone, and over email. Wolfer's handled all the paperwork with Northwest Natural, as we needed to have a new gas line run to our house. Once that was completed, we set a date for the HVAC install. Craig and Hurley were the installers from Wolfer, Craig being the journeyman and Hurley his assistant. They were both very professional. Jesse showed up for about 15 minutes when they arrived on the first day, actually taking a little time off from vacation to be present to help articulate the job specifics to the installers. The installers listened very well to the description, and had a few suggestions. We ended up making a few small modifications, but Craig was very good about coming to ask me my opinion before going ahead with anything that was different. The quality of their work was great. They also took great care to keep the house clean by wearing booties on the carpet upstairs, and laying down plastic on the carpet downstairs. This job actually spanned four days, but the office was good about keeping up informed about their schedule. I am very happy with the final product, and with Wolfer's in general.

They were very friendly and knowledgeable. The guys are one and they were the cheapest one. At the point of meeting, they were on time. They schedule and call back pretty quickly like the same day. When I first called them, it seems like it's going to be a little late for them to come in. That really impressed me that they didn't go out of their way to do it. It was a very good inspection.

They were very polite. They were very quick to get it done. The supervisors came out to double check their work which I thought was outstanding. They did an overnight test to make sure there is no leakage from the AC unit. I was overall very pleased with their work and certainly would use them again if there's anything else I needed. I would say, the estimate they gave me was better than the other people I contacted. Sounds like they were very reliable contractors definitely. They were very good.

Very competitiive bid and offered a higher level of knowledge and expertise. The only contractor who thought to drain the water to the laundry room instead of outside which I really appreciated. Very happy with the customer service followup after the install too.