Anderson Poolworks

After spending a lot of time hearing about their big projects and getting the feeling that they really didn't want to resurface our pool even though they said that they would before they decided to transition to solely commercial work, we asked that they do it (our mistake - if you have to beg don't hire, but they built the original pool and it looked great). When they were finished there were white blotches all over the finish, orange marks. They had the audacity to tell us that it would look great in 10 years. ???? We had them drain the pool and fix the blotches. But when we got into it last summer it was incredibly rough. While we did not choose a smooth finish what we got was so rough that almost everyone who actually plays in the pool gets scraped and bathing suits pill from just sitting on the steps. Nothing like young kids crying because they got scraped by the side of the pool. We are talking bloody scrapes. It was also crumbling in a few spots. Two years later we are doing it all over again at our expense. Cannot begin to convey how disappointed we are.

. Anderson pool did a leak test on my pool and they said the lines were good. No leaks. After they finished the pool the pool leaks. I called Anderson and they told me it was my problem. The tile lines are not straight. The color finish on the new deck has faded and the sub contractor refuses to fix it. After Anderson did the work on my pool they took the money and Ran.

Said one thing on the phone, another in personWe're a residence. That was made clear over the phone. We just need our pool refurbished. They said they could get us in mid-June over the phone. Then once Brody came out he saw that it wasn't a big job so he said he usually pushes "these sort of residential jobs" out 'til the Fall. Yeah, when everybody is just dying to go swimming. They knew it was a residential job before they came out. They knew it was just re-surfacting, re-coping and getting a new cover. And yet, once Brody came out he tried to handle me by telling me how fabulous they are and about all the commercial jobs they do, blah, blah, blah. I've gotten the same ole story 3 Springs now. If they don't care about their residential customers because we don't pay as much as commercial ones do then fine. I, as a potential residential customer, don't care about you. Let your kids starve over the cold rainy months. I don't care. My kids can't go swimming until this pool is fixed. Do you care? Sorry my money isn't good enough for you. Next!