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ACTION WINDOW & GUTTER CLEANING LLC

Gutter Cleaning, Roof Cleaning, Window Cleaning,

About us

Action Northwest is your premier provider of roof and gutter cleaning, gutter installation and repair, and much more, in the Portland Metro area. 100% Satisfaction Guarantee. Free Estimates. Since 2004 we’ve served thousands of happy clients. We’re here to take care of the difficult, dangerous, dirty work for you. Your home is taken care of the right way every time. From start to finish we make things easy for you. No worries and no hassles. Cutting edge technology and our full-time customer relations team make sure your experience, from your first call, to the work at your home, to invoicing and sending before and after photos, is easy and transparent. Let us know how we can make your life easier. We'd love to help! Our Services: Gutter Installation; Gutter Repair; Gutter Cleaning; Moss Removal & Roof Cleaning; Moss Treatment; Roof Repair; Pressure Washing & Surface Cleaning; Window & Solar Panel Cleaning; Dryer Vent Cleaning. OR CCB Lic. # 186819 ODA Lic. # AG-L 1004324CPO (With our expanded services we've updated our name to Action Northwest, from Action Window & Gutter Cleaning.)

Business highlights

21 years of trusted experience

Services we offer

Gutter Installation; Gutter Repair; Gutter Cleaning; Moss Removal & Roof Cleaning; Moss Treatment (ODA Licensed); Roof Repair; Pressure Washing & Surface Cleaning; Window & Solar Panel Cleaning; Dryer Vent Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
16%
3
0%
2
11%
1
21%


Rating CategoryRating out of 5
quality
4.0
value
4.4
professionalism
3.9
responsiveness
4.0
punctuality
4.4
Showing 1-19 of 19 reviews

Alana T.
08/2017
5.0
gutter cleaning
  + -1 more
They did a good thorough cleaning of all the gutters.
Description of Work: They cleaned my gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from ACTION WINDOW & GUTTER CLEANING LLC
We're so glad that your gutter cleaning service went well and was thorough! Thank you for sharing your experience!

Alana T.
08/2017
5.0
gutter cleaning, window cleaning, roof cleaning
  + 1 more
They did a very thorough job in cleaning the windows, and spent a lot of time trying to clean the roof.
Description of Work: They cleaned my gutters, windows and roof cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from ACTION WINDOW & GUTTER CLEANING LLC
We're happy to hear that your window cleaning and roof cleaning service went well! Thank you for sharing!

Alana T.
08/2017
4.0
gutter cleaning
  + -1 more
They cleaned the gutters, but it didn't appear that the cleaned along the entire upper gutters, they just did the down spouts. The can improve by being more thorough in their cleaning.
Description of Work: They came out and cleaned the gutters.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from ACTION WINDOW & GUTTER CLEANING LLC
Thank you for sharing your feedback! We always want our clients to be happy with our work, and we have a 100% Satisfaction Guarantee on all of our services to take care of any issues brought to our attention within 30 days. Our gutter cleaning service does include cleaning the gutters as well as the downspouts from the roof line to the ground. We apologize if our crew missed a portion of your gutters.

CAROL LEE B.
08/2017
4.0
window cleaning
  + -1 more
They missed a few windows, but were excellent at cleaning the majority of them. Both young men were very personable, and anxious to please.
Description of Work: All widows cleaned, inside and out, in preparation for house sale. This is a very large house.s

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from ACTION WINDOW & GUTTER CLEANING LLC
We're so happy that the cleaning was excellent and that our crew was personable and eager to please. We appreciate knowing the ways we can improve. We really want you to be happy with our work and we have a 100% Satisfaction Guarantee if there is something missed during service to come back and address the issue. Thank you for sharing your feedback!

Michael A.
07/2016
5.0
gutter cleaning
  + -1 more
It has gone quite well for many years but they recently had a price increase for gutter cleaning. I recently had back surgery so I can't get up on a ladder so I also asked for a bid to either spray or toss moss treatment in two spots of the roof that are about 3ft square each. I was shocked when they gave me a bid for something like $150 given for the moss treatment given that they would already be up on the ladder and it would take 5 minutes extra. I don't want the roof cleaned I just need some moss treatment on those two small areas of the roof which contain spotty moss. I wish I could use a ladder so I can do it myself. Anyway, I sent an email to the owner Guy about being upset regarding the moss treatment bid and I haven't heard back.
Description of Work: We have used this firm for several years and they have done a good job for us for a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from ACTION WINDOW & GUTTER CLEANING LLC
We are so glad to hear that our service was helpful for many years! We appreciate your feedback regarding the moss treatment. With respect to moss treatment, our costs include a number of requirements we must meet because we are licensed Commercial Pesticide Applicators (CPA) with the Oregon Department of Agriculture: on site supervision by a licensed CPA (licensing costs include studying, testing, and continuing education), using only EPA-labeled products (which cost significantly more), safety equipment, record keeping of details on every job for six years, and taking the time for proper application method in the proper amounts on each roof. We can’t do anything less and still comply with the law. Any company applying moss killer must be licensed with the ODA and meet all of these requirements. Licensed, professional application protects you, your roof, and the environment.

Paula J.
07/2015
4.0
gutter cleaning, gutter repair, replacement windows, roof cleaning
  + 2 more
The service seemed fine (I wasn't home when it was performed), however the Action Windows & Gutter scheduler made a HUGE MISTAKE. I found Action Windows & Gutter via a co-worker's recommendation through her B2B networking group. I had called around to a few places to get estimates for the work described...Action Windows & Gutter being one of them. I got busy and didn't get back to them for a few days, but continued with my search of vendors. A week or so later I receive a call from the scheduler asking me how the service went. I told her, "Service for what exactly...I never authorized anyone to work on my house." It turns out they sent out a rep who did all of the work without my verbal or written consent. I was P*****! I spoke to owner Guy Rencher. He explained that a mistake was made but wanted me to pay the full price. I asked if he would provide a discount for the mistake, he suggested 10%. I took it, but looking back I should have asked for more. Luckily he was one of the less expensive vendors. Long story short Guy admitted to the mistake and tried to make good, which I think he did. Will I use them again, maybe/yes.
Description of Work: Roof blow off, clean gutters and downspouts, remove large moss and apply moss treatment to roof.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$430

Response from ACTION WINDOW & GUTTER CLEANING LLC
Thank you again for your feedback. We are glad that your service went well, and again we are sorry for the mistake made regarding your service. While everyone sometimes makes mistakes, when we make a mistake we always do our very best to make things right.

Christopher S.
06/2015
1.0
gutter cleaning
  + -1 more
After having a tile fall from our roof onto our deck we had another vendor come out and take a look at our roof and discovered that they had actually replaced the tile on our roof with composite material and did not secure the tiles.
Description of Work: we contracted them to replace missing tiles and secure the ones that at the junction points that were loose

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$1,500

David G.
08/2014
5.0
gutter cleaning, window cleaning
  + 0 more
Showed up as scheduled. Excellent job - spotless windows. I will not hesitate to use this company in the future. Highly recommended. A scheduling error was my fault. When I tried to contact the company (multiple times) I couldn't reach anyone.
Description of Work: window cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$167

Response from ACTION WINDOW & GUTTER CLEANING LLC
Thank you. We didn't realize that the voice mail box on the office phone was full. That has been remedied!

L J C.
06/2014
5.0
gutter cleaning
  + -1 more
Action Window has cleaned my windows for multiple years. Due to the steep slope (one level in the front and 4 levels in the back) windows must be lifted from the inside. Some of the windows are very large and heavy. Each time the crew has treated the windows and screens carefully so they fit back like new. Today, Heiden and Justin performed the work. Both did an excellent job. The windows sparkle and shine and make the rooms brighter. Very professional.
Description of Work: Cleaned windows inside and out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from ACTION WINDOW & GUTTER CLEANING LLC
We love hearing that our crew did an excellent job and made your home brighter! We are always grateful for our ongoing relationships with our clients. Thank you for sharing!

Arlyss D.
03/2014
5.0
gutter cleaning
  + -1 more
Wonderful company. I had to be away when they came and it was wonderful to come home and find my deck and walk much cleaner than when they came.
Description of Work: Blew off roof, cleaned gutters and downspouts. Washed a high-up window and screens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from ACTION WINDOW & GUTTER CLEANING LLC
We are so pleased to hear that your service was wonderful. Thank you for sharing your experience!

Donald P.
01/2014
5.0
gutter repair
  + -1 more
They came and did their job well and it saved me getting up on the ladder and fiddling around with the ladders. It was good.
Description of Work: Action Window & Gutter Cleaning LLC cleaned out the leaves that accumulate on the gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from ACTION WINDOW & GUTTER CLEANING LLC
We are glad to hear that your service went well! Safety is very important to us, and we are glad to save our clients from the risk of getting on ladders and roofs, and let our professional crews take care of important home maintenance. Thank you for sharing!

Susan M.
11/2013
1.0
window cleaning
  + -1 more
We had some windows replaced and were very happy with Mike. With this, the company also recommended this window washer. We wanted only outside washed. Price was $304.00. Work was very poor. In all fairness, they did offer to return, but we were under a time crunch.
Description of Work: Washed outside windows

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$302.4

Response from ACTION WINDOW & GUTTER CLEANING LLC
This is a very odd situation. We 100% guarantee our work, including a money back guarantee. The only thing we ask is that if there is a problem, and it is fixable, that we be allowed the chance to come back to make things right. First, please notice that a full year went by between the time the work was done, and the time the review was posted. Second, missing from the story is the fact that the customer wanted the windows cleaned by a certain date for family reasons, and that on the only day available (this was short notice), there was a driving rain storm. You can clean windows in a drizzle, but it is really tough in a driving rain storm. The customer wanted us to go ahead, even with the storm. Third, please note that we did offer to come back and fix the problem, and that was refused. We spoke with this customer after she posted the Angies List review, and still offered to try to make it right. She seems to have preferred to leave the post as it was, even though it was a year after the fact. The reader will have to draw the reader's own conclusions.

JULIE W.
10/2013
2.0
gutter cleaning
  + -1 more
Wish I had checked Angie's list first before calling for the service as a result of a reference from my neighbor. The two guys who came out to do the cleaning were courteous and did a great job but the office personnel is a nightmare. I was never notified when they were going to come out, they just showed up. I never got a receipt, I tried to take advantage of the no worries 3 year deal but received no response to 2 voicemails and 2 emails. Seriously, is it so difficult to get good administrative help? If the owner would call me I would be happy to work something out with them.
Description of Work: cleaned gutters

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$135

kathy H.
12/2012
1.0
gutter cleaning
  + -1 more
They were very friendly on the phone and appeared to be knowledgable. They kept scheduling dates and then not showing up. This happened on four occasions and then never showed and then I never heard from them again. They must not want our business. I will be calling another company for help.
Description of Work: They were supposed to clean our gutters and fix noise issues we were having with the gutters.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from ACTION WINDOW & GUTTER CLEANING LLC
That is unfortunate that you felt that way in the service that you received and that is not our standard here at Action. After looking through our notes on your account I see your husband called and said that after he looked he saw that the gutters were cleaned also we did not charge you for the foam that we installed to fix you noise issue as a courtesy to you. We do and should info all customers that do not have to be home for a scheduled appt unless they want to so again I apologize for any inconvenience

DONALD N.
10/2012
2.0
gutter cleaning, replacement windows
  + 0 more
Pleased with gutter cleaning and the crew that did the job. But their window cleaners never showed up. So I called the office to schedule a date. No response for two days. Eventually set up an appointment. The company cancelled that, stating they were having trouble with some of their window cleaners. Over the phone, the individual who cancelled said he'd call me back in a day or two. That was about two weeks ago. Unprofessional, and clearly they don't need my business.
Description of Work: Action Window and Gutter Cleaning cleaned my roof and gutters, and did a couple of minor gutter repairs, for $90.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$90

Response from ACTION WINDOW & GUTTER CLEANING LLC
Hi [member name removed] I'm sorry to hear about your experience with Action although this is not an excuse but the company was in transition at that time and I think customer service was lacking I apologize for you experience and would hope that you would give us another chance we have an amazing staff our crew is the best that we have had since we started the company and our window cleaners are the best in town. Our office staff is on point and am sorry you unfortunately suffered I would love to offer you a 10% discount to come and try us once again and let us prove ourselves. Thanks Melissa Office Manager Action windows and gutter cleaning

Alvin C.
12/2009
5.0
gutter cleaning
  + -1 more
They were prompt, quick, and gave me the bill to send a check. They were very reasonable.
Description of Work: They cleaned the gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from ACTION WINDOW & GUTTER CLEANING LLC
Thank you so much for your kind words and we look forward to doing continued work with you :)

ANN M.
01/2009
1.0
gutter cleaning, roof cleaning
  + 0 more
The workers cleaned the roofs with a leaf blower and blew debris onto the decks below and failed to clean those when they were finished. They cleaned out the gutters, but did not clean moss off of the roofs or treat them which we had thought was going to be part of the service. Four months after they completed the work it rained heavily and we noticed that the gutter along the back lower level of the house was full of water and not draining for a number of weeks after the rainfall. That part of the roof which is north facing was covered with moss and leaves as well as pine needles which they failed to remove when they came to do the cleaning. I called our property management company and was told that Action would be called back out to unclog the gutter since the job was guaranteed for 6 months. After waiting a number of days and contacting the property management company again I was given the phone number for Action. When I called them I was told that someone had come back out, looked at it and they had put something on the roof that would kill the mold. When I questioned him as to how that could have been possible since the roof was still covered with leaves and pine needles and there wasn't any evidence that anyone had been there (they would have had to put up a ladder to get there.) He got very angry and asked if I was accusing him of lying. In fact my husband had been home when they came by and he said that they just observed the roof from the ground and didn't take any action at all. I said something to the effect that his customer service skills were lacking and he hung up on me. Our property management company has placed them on the list of vendors to not do business with in the future as I was one of many residents who complained about their work and professionalism.
Description of Work: Our Homeowners Association hired Action Window and Gutter Cleaning to clean the roofs and gutters of 142 townhomes. The work was to be guaranteed for 6 months.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from ACTION WINDOW & GUTTER CLEANING LLC
Well that is very unfortunate that you felt that way and I apologize for that. That is not a standard practice for our company. After reviewing some things we have had a long lasting relationship with Hood view estates and there property management company our last service with them was June of 2013 there are very happy and satisfied with our service and work. Unfortunately some of the things you were requesting as a resident our company could not do we did come out and do some things as a courtesy but we were not hired by you we were hired by the property management company. So once again I'm sorry your experience wasnt good

Jill B.
12/2008
5.0
roof cleaning
  + -1 more
Everything was good. They left a 10% off flier on my door. I called them and they looked up my house on google and gave me an estimate to do the job. It took about 2 days. They cleaned everything up out of my yard and they were on time.
Description of Work: They cleaned the moss off of my roof and put a treatment on my roof to prevent the moss from coming back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jill B.
12/2008
5.0
gutter cleaning
  + -1 more
Everything was good. They left a 10% off flier on my door. I called them and they looked up my house on google and gave me an estimate to do the job. It took about 2 days. They cleaned everything up out of my yard and they were on time.
Description of Work: They cleaned out my gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from ACTION WINDOW & GUTTER CLEANING LLC
Thanks [removed member name] for the comment we look forward to do continued business with you :)

    Contact information

    5461 Windsor Ter, West Linn, OR 97068

    http://www.actionwindowandguttercleaning.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Gutter Cleaning,
    Roof Cleaning,
    Window Cleaning,
    Windows,
    Gutters,
    Dryer Vent Cleaning,
    Pressure Washing,
    Deck Maintenance

    FAQ

    ACTION WINDOW & GUTTER CLEANING LLC is currently rated 3.8 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    ACTION WINDOW & GUTTER CLEANING LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, ACTION WINDOW & GUTTER CLEANING LLC offers free project estimates.
    No, ACTION WINDOW & GUTTER CLEANING LLC does not offer eco-friendly accreditations.
    No, ACTION WINDOW & GUTTER CLEANING LLC does not offer a senior discount.
    No, ACTION WINDOW & GUTTER CLEANING LLC does not offer emergency services.
    Yes, ACTION WINDOW & GUTTER CLEANING LLC offers warranties.
    ACTION WINDOW & GUTTER CLEANING LLC offers the following services: Gutter Installation; Gutter Repair; Gutter Cleaning; Moss Removal & Roof Cleaning; Moss Treatment (ODA Licensed); Roof Repair; Pressure Washing & Surface Cleaning; Window & Solar Panel Cleaning; Dryer Vent Cleaning

    Contact information

    5461 Windsor Ter, West Linn, OR 97068

    http://www.actionwindowandguttercleaning.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM