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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"We needed some posts in our basement replaced with proper footings. TerraFirma was quick to respond and quick to do the work. We are very happy with the result and would recommend."

"A warning to anyone considering using Sunlight Solar Energy of Bend Oregon. I had a small system installed on my home in Colorado TWO years ago; a location they no longer service. They installed the system on my roof which was 18 years old, and not in the correct condition ( of which I was unaware) to accept panels as the roof was not well ventilated because of short cuts in the building process. The damage was obvious to every single roofing contractor that came to look at it. I could not detect the damage because the pitch of the roof is extreme. After calling several other reputable solar companies, they all made clear it is an industry standard to not install a roof older than 10 years and all companies advise homeowners to have the roof checked first before installing panels. Never once did Ryan Campbell the installer speak to me about the condition of the roof, which had many years worth of damage. His goal was to get the panels up, take my money and disappear. And disappear they did. Ryan's number disconnected, and the Colorado website page for Sunlight has one digit off so that you can't reach anyone that way either. I did however find a way to contact Paul, the president of the company, and ask for help in getting the panels de-installed and reinstalled after the roof gets replaced (on my dime) given they did not discuss the roof with me prior to install. He first agreed to help me by finding a solar company to take the panels down ( a cherry picker is required because it it so steep $$$$$$) and then refused to help at all a few days later. As someone who runs a small business, I am disgusted. I would never treat a customer this way. As a homeowner, and a professor of environmental sociology who professes the value of solar, I am enraged. This company is awful. Steer as far clear of them as you can. There are other companies deserving of your business."