The Closet Factory

Closets, Furniture - Custom Made, Cabinet Making,

About us

Design, Manufacture, And Install Custom Storage Solutions For Closets, Home Office, Wall Beds, Pantry, Garage, Library, Wall Units, Entertainment Centers, laundry rooms, mud rooms, And Wine Rooms. 26 Employees, Licensed, Bonded And Insured. No Subcontractors. License In Oregon Ccb#246292 And Washington Wa-Closecf778LZ SEE OUR WEBSITE: closetfactory.com

Business highlights

28 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

CUSTOM CLOSETS,CLOSET ORGANIZATION, HOME OFFICE AND WORK STATIONS, GARAGE STORAGE AND CABINETRY, PANTRY, LAUNDRY ROOM CABINETS AND LAMINATE COUNTERTOPS, CRAFT/HOBBY ROOMS, WINE RACKING, BOOK CASES, HOME THEATER, WALLBEDS, ENTERTAINMENT CENTERS, AND WALL UNITS.

Services we don't offer

NOTHING FOR KITCHEN AND BATHROOM.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.841 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
7%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-25 of 41 reviews

John P.
08/2020
5.0
custom cabinets, closet systems, interior designers, home & garage organization, woodworking
  + 3 more
We had Closet Factory in Centennial, Colorado, design and install and expanded pantry and mud room on one side of our laundry room. Leslie Klinck, our designer, did an amazing job! Her expertise and skills were obvious at every step in the design process. The two installers, Agustin Montoya and Ricardo Rodriguez, are highly seasoned professionals who bent over backwards to make a few needed adjustments in the midst of the installation. Everyone at Closet Factory was a pleasure to work with. Closet Factory also did three walk-in closets for us when we moved in last year. Again, superb design work and flawless installations. My wife and I give Closet Factory the highest possible rating and recommendation. They earned them!
Description of Work: Design and install an expanded pantry and mud room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shirley R.
08/2019
5.0
closet systems
  + -1 more
After 20 years of single rods, we decided to customize our walk in closet. After a couple of bids we selected the Closet Factory. We made a great choice. Or rep, Shelli, was terrific. She was on time and understood what we wanted. The design works for our current and future needs. The install went well. The team was also on time and finished in a day. They were very careful with our new carpet and did a great job!
Description of Work: Custom Closet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from The Closet Factory
Thank you [Member Name Removed]!

Ken C.
06/2018
5.0
closet systems
  + -1 more
Perfect. We did this fourteen years ago in another house. The previous house was not a challenge, but this house is smaller and it required much more creativity to maximize the limited space.
Description of Work: Closet inserts for two closets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arcit B.
05/2017
1.0
closet systems
  + -1 more
After talking to closet factor at COSTCO, a design appointment was scheduled for 5/23 (Tuesday) based on a phone call with Veronika Powell on 5/16. The appointment was mishandled by Veronika`s office (Linda) and schedule was put for a different date. No email reminders were sent to verify the date after my conversation on 5/16. Also there was no communication between Veronika and Linda about my conversation with Veronika on 5/16 11:32 am. I wasted the whole day, took time off from work. I can`t say much about the quality of the service, but my experience was less than professional
Description of Work: Garage closet needed to be installed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from The Closet Factory
[Member Name Removed], I am sorry about your previous experience. I am the new owner of Closet Factory in Portland and want to assure you and all others that there are changes here. The mishandling of your project is regrettable, and I will make sure this stays in the past. If you have any current projects or needs from Closet Factory please reach out to me personally. Chris McIlmoil

Tamara P.
02/2017
5.0
closet systems
  + -1 more
They were great. They did a really good job.
Description of Work: We used The Closet Factory.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jen G.
03/2016
5.0
closet systems
  + -1 more
We had a great experience with The Coset Factory from top to bottom. Meeting Linda at the showroom to see all the available options was super helpful and she was incredibly knowledgable about what would work best for our needs and budget. June then met us at our house to measure and get down to specifics based on our requests from the showroom - she did a great job making the most of our space and finding a near date for installation. The installers worked very fast and were complete in one day, we were shocked at how smoothly the process went. The closet looks extremely professional with great quality and works effortlessly with our needs. Huge thanks to Linda, June, and team for all their hard work. You can tell Closet Factory takes great pride in their work and it shows all the way through from initial meeting to installation - plus excelled customer service. We absolutely LOVE our new closet - it has exceeded our expectations and all our friends now have closet envy Thank you!
Description of Work: Maser Closet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Nanci C.
06/2015
1.0
closet systems
  + -1 more
Poorly. Second visit to my home sales rep was argumentative and rude. Extremely unprofessional and cost him the sale.
Description of Work: Came to my home to prepare bid for closet/bed/office systems

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from The Closet Factory
We apologize for any misunderstanding that occurred between [member name] and our Company. I have personally communicated to [member name] that our representative, who up until the point of his second complimentary visit to her home, had an excellent rapport with this member, was following our Company policy. (I reviewed the email correspondence chain between our Design Consultant and this member, which indicated everything up until this point was positive, collaborative, and moving forward). This complaint comes from [member name] asking to make a copy of the second set of plans that we created for the space, which were changed and altered during this second visit. Our Designers are instructed not to leave incomplete or inaccurate plans with clients, as this causes more misunderstanding of what is/and what is not included than any other single thing when designing custom spaces. Our designer tried to explain this to [member name] during the visit and told her that he would make the changes that were discussed during that second visit and email them to her the next day, which he did. When [member name] kept insisting for copies of these incomplete documents, our design consultant told her that he would "rather have her a little upset with him now, than furious with him later" and that he wanted the designs to be accurate and complete. [member name] found his statement "rude" and "argumentative". Our designer was following our policy and quite responsive by sending her the complete and accurate plans the very next day. Our policies have been put in place to create the best overall experience for our clients, and are the result of our experience of nearly 40,000 completed project spaces in the greater Portland Metro area. We continue to examine all of our policies and practices, and while we are not perfect, believe that giving copies of plans that have been changed or altered and are no longer representative of the project, should not be left behind, and new complete and accurate plans should be sent as soon as they can be. Again, I apologized to this member when I became aware of her dissatisfaction, and thoroughly explained our policy. it is never our policy to be "rude" or "argumentative", but only to be responsive and accurate. Dan Grandon President & CEO

Amanda K.
03/2015
5.0
closet systems, interior designers
  + 0 more
June at the Closet Factory was great to work with. I met with her at their location in Tualatin, and we set up and appointment for her to take a look at my closet. She was great working around my work schedule. She came up with a great design that worked well for me and provided a free estimate. I was happy to go through with scheduling the installation right then. I was luckily able to get an appointment with the installation technician just a few short days later. He was able to get everything done in just a couple of hours, quicker than he had planned on. Although the price was a little high, it was definitely worth it for the quality and service. I have been very happy with my closet ever since. I would definitely recommend The Closet Factory and will likely use them for future projects.
Description of Work: Provided free design and estimate in home, helped create the best closet for my needs. Installed agreed upon design.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Carol L.
03/2015
4.0
closet systems
  + -1 more
I wasn't crazy about the salesperson, but installer was great. System went in with only minor hiccups. They did a good job working with existing walls and around my construction schedule. Very happy with the system.
Description of Work: Installed fixtures in new walk in closet. Good advice with nod to cost at all turns. Installer was great!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott E.
09/2013
5.0
custom furniture
  + -1 more
They are personable and nice from desingners to the installers. Bob the main installer was fantastic. They had to rework things and there was no additional costs. I am very happy with them. They worked with us on price. They are great at recommending products.
Description of Work: They installed custom closets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Carl H.
12/2012
5.0
closet systems
  + -1 more
They were very good. I really liked everything they did.
Description of Work: They re-did some closets in the bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis B.
10/2012
5.0
closet systems
  + -1 more
Original closet shelves and racks were of the hanging type. One evening they came crashing down off the wall and left and incredible mess in the master bedroom closet. My recommendation is to never utilize a closet design that doesn't sit on the floor. A representative of The Closet Factory promptly came to our house and did a complete new custom layout for the closet. Within a week the new materials were installed and our house returned to a normal condition. From layout to installation the process was very professionally done and in a very timely manner.
Description of Work: Designed and installed closet interior for master bedroom walk-in closet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

TOM O.
03/2012
5.0
custom cabinets, home & garage organization
  + 0 more
After I made contact via email they responded immediately. We made arrangements for Dan to come to my house and give me an estimate for what I wanted. I knew exactly what I wanted and Dan was able to give me a written estimate and schedule an installation date about 3 weeks later. Dan emailed me a CAD image of the cabinets for my approval. Bob installed the cabinets. He is very professional and personable and he didn't mind me watching and asking questions. It is always fun for me to watch someone work who is obviously very good at what they do. Bob was effecient, organized, and left his work area very clean. I have very high expectations and I was impressed with this company!
Description of Work: We added some open shelving and closed cabinets to our garage. the new cabinets were made to match other existing cabinets in the garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

RON F.
12/2011
5.0
custom cabinets, home & garage organization
  + 0 more
They did a very nice design that actually was for cabinets for my garage. The sales representative was very good and I contracted to two other companies and she was the most creative and easy to work with. She was right in there with everybody. It was expensive though.
Description of Work: The Closet Factory was used for cabinet making.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Phil R.
08/2011
5.0
closet systems
  + -1 more
They were great. They did a great job. They were thorough. Their price was acceptable. Obviously everybody would like to get the work done for a little cheaper but they did a great job. They did excellent work. My father-in-law is quite tricky, he's been in the trade and he watched them install it. He was very pleased with the quality of their work, their professionalism, their cleanliness and the way they did things. I'm thrilled with the outcome too.
Description of Work: The Closet Factory installed a pretty elaborate wall bed. They also did the closets and doors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,600

Francine F.
07/2011
5.0
closet systems
  + -1 more
The quote seems reasonable for what they are doing. They were professional and came on time.
Description of Work: I am using The Closet Factory to do a custom closet.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

SUSANNE L.
07/2011
5.0
closet systems
  + -1 more
They were great about recommending options, as well as a handyman that could come in and prep for the new closets. I went to work one day and came home to two beautiful new closets. The staff was courteous, professional, and very helpful. The quality of the product is wonderful as well.
Description of Work: I had both my master walk-in closet redone as well as my daughter's closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Wendy S.
03/2011
5.0
interior designers
  + -1 more
I spent $2000 on that work. Their work was superior, they were responsive and were creative.
Description of Work: I used The Closet Factory a couple of weeks ago for interior designing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

damion C.
01/2011
5.0
custom cabinets, home & garage organization
  + 0 more
Met with Dan. He designed exactly what we were looking for. We got to choose our materials, colors, trim, handles, everything. The installers were great, very professional and clean. The garage looks amazing. I'm the envy of many in the neighborhood. Fantastic from start to finish.
Description of Work: Custom garage design, build and installation. Whole garage build including workbenches, large/small cabinets, overhead cabinets, shoe racks, tool holders, recycling area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

BERNARD F.
09/2010
5.0
custom cabinets, custom furniture
  + 0 more
GREAT. WE VISITED THEIR SHOW ROOM WITH A REQUEST FOR A QUICK TURN AROUND SINCE WE HAD FAMILY VISITING. THE NEXT DAY THE DESIGNER CAME TO THE HOUSE. THEY MEET OUR SCHEDULE WHICH WAS GREATLY APPRECIATED. A REAL PROFESSIONAL AND QUALITY COMPANY
Description of Work: BUILT AND INSTALLED A HIDE-A-WAY BED PLUS DESK AND CABINETS IN ONE BEDROOM AND BUILT AND INSTALLED A DSK AND CABINETS IN THE OFFICE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

GRANT W.
06/2010
5.0
closet systems
  + -1 more
They were fine and they had two people come out. We looked at the plans they had drawn and changed our direction. We went with a carpenter.
Description of Work: We got an estimate from The Closet Factory.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Renee S.
06/2010
4.0
closet systems
  + -1 more
We went to their showroom and designed two closets/ organizers. We then installed them ourselves. It went very well. We were pretty happy with the quality and they gave us the material fairly quickly.
Description of Work: We used The Closet Factory to order two closets a couple of years ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Rhonda B.
05/2010
4.0
closet systems
  + -1 more
They did a nice job and I was happy with it.
Description of Work: They took two closets and put in some shelving and drawers.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0

Yes, I recommend this pro

Randall Y.
12/2009
5.0
closet systems
  + -1 more
Susan was available to meet several times with us at our convenience and came up with a very workable and attractive closet design that met our specific and customized needs. She recommended a competent workman to do the tear-out, wall patching and painting as well as installing a new hardwood laminate floor. The closet units were installed by Peter, a very pleasant and skilled installer...on time and without problem. He even reinstalled the baseboards without being asked. Susan volunteered and delivered portable racks for our clothes which was an invaluable assistance to us. All in all, a very pleasant experience and we would certainly use Closet Factory again.
Description of Work: Complete do-over of a 10x10 master walk in closet from design to completion.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

INGRID S.
09/2008
5.0
closet systems
  + -1 more
These people are so great! They were wonderful! What wasn't perfect, they came back and fixed cheerfully and promptly. They put blankets down and put the boards on blankets. They were really phenomenal. They did an extensive job. They were having a home and garden show, and they even gave me the discount. They called after it was installed to see how we liked it. Susan Smith was incredible. We had three companies come out, but we decided to go with them.
Description of Work: My daughter had a storage unit probably fifteen feet long installed and an entire craft area. It has storage shelving above, corkboard in the middle, and a desk and storage below. It attaches to a long wall, has a lot of storage, and the center of the unit is a Murphy bed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500
    • 1(current)
    • 2

Contact information

19824 SW Teton Avenue , Tualatin, OR 97062

http://closetfactory.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CLOSECF853R3
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
12/23/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Closets,
Furniture - Custom Made,
Cabinet Making,
Home and Garage Organization,
Finished Carpentry and Woodworking

FAQ

The Closet Factory is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 4:00 PM

Tuesday: 10:00 AM - 4:00 PM

Wednesday: 10:00 AM - 4:00 PM

Thursday: 10:00 AM - 4:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 4:00 PM

The Closet Factory accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Closet Factory offers free project estimates.
Yes, The Closet Factory offers eco-friendly accreditations.
No, The Closet Factory does not offer a senior discount.
No, The Closet Factory does not offer emergency services.
Yes, The Closet Factory offers warranties.
The Closet Factory offers the following services: CUSTOM CLOSETS,CLOSET ORGANIZATION, HOME OFFICE AND WORK STATIONS, GARAGE STORAGE AND CABINETRY, PANTRY, LAUNDRY ROOM CABINETS AND LAMINATE COUNTERTOPS, CRAFT/HOBBY ROOMS, WINE RACKING, BOOK CASES, HOME THEATER, WALLBEDS, ENTERTAINMENT CENTERS, AND WALL UNITS.
NOTHING FOR KITCHEN AND BATHROOM.

Contact information

19824 SW Teton Avenue , Tualatin, OR 97062

http://closetfactory.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 4:00 PM