The Closet Factory

We had Closet Factory in Centennial, Colorado, design and install and expanded pantry and mud room on one side of our laundry room. Leslie Klinck, our designer, did an amazing job! Her expertise and skills were obvious at every step in the design process. The two installers, Agustin Montoya and Ricardo Rodriguez, are highly seasoned professionals who bent over backwards to make a few needed adjustments in the midst of the installation. Everyone at Closet Factory was a pleasure to work with. Closet Factory also did three walk-in closets for us when we moved in last year. Again, superb design work and flawless installations. My wife and I give Closet Factory the highest possible rating and recommendation. They earned them!

After 20 years of single rods, we decided to customize our walk in closet. After a couple of bids we selected the Closet Factory. We made a great choice. Or rep, Shelli, was terrific. She was on time and understood what we wanted. The design works for our current and future needs. The install went well. The team was also on time and finished in a day. They were very careful with our new carpet and did a great job!

Perfect. We did this fourteen years ago in another house. The previous house was not a challenge, but this house is smaller and it required much more creativity to maximize the limited space.

After talking to closet factor at COSTCO, a design appointment was scheduled for 5/23 (Tuesday) based on a phone call with Veronika Powell on 5/16. The appointment was mishandled by Veronika`s office (Linda) and schedule was put for a different date. No email reminders were sent to verify the date after my conversation on 5/16. Also there was no communication between Veronika and Linda about my conversation with Veronika on 5/16 11:32 am. I wasted the whole day, took time off from work. I can`t say much about the quality of the service, but my experience was less than professional

They were great. They did a really good job.

We had a great experience with The Coset Factory from top to bottom. Meeting Linda at the showroom to see all the available options was super helpful and she was incredibly knowledgable about what would work best for our needs and budget. June then met us at our house to measure and get down to specifics based on our requests from the showroom - she did a great job making the most of our space and finding a near date for installation. The installers worked very fast and were complete in one day, we were shocked at how smoothly the process went. The closet looks extremely professional with great quality and works effortlessly with our needs. Huge thanks to Linda, June, and team for all their hard work. You can tell Closet Factory takes great pride in their work and it shows all the way through from initial meeting to installation - plus excelled customer service. We absolutely LOVE our new closet - it has exceeded our expectations and all our friends now have closet envy Thank you!

Poorly. Second visit to my home sales rep was argumentative and rude. Extremely unprofessional and cost him the sale.

June at the Closet Factory was great to work with. I met with her at their location in Tualatin, and we set up and appointment for her to take a look at my closet. She was great working around my work schedule. She came up with a great design that worked well for me and provided a free estimate. I was happy to go through with scheduling the installation right then. I was luckily able to get an appointment with the installation technician just a few short days later. He was able to get everything done in just a couple of hours, quicker than he had planned on. Although the price was a little high, it was definitely worth it for the quality and service. I have been very happy with my closet ever since. I would definitely recommend The Closet Factory and will likely use them for future projects.

I wasn't crazy about the salesperson, but installer was great. System went in with only minor hiccups. They did a good job working with existing walls and around my construction schedule. Very happy with the system.

They are personable and nice from desingners to the installers. Bob the main installer was fantastic. They had to rework things and there was no additional costs. I am very happy with them. They worked with us on price. They are great at recommending products.

They were very good. I really liked everything they did.

Original closet shelves and racks were of the hanging type. One evening they came crashing down off the wall and left and incredible mess in the master bedroom closet. My recommendation is to never utilize a closet design that doesn't sit on the floor. A representative of The Closet Factory promptly came to our house and did a complete new custom layout for the closet. Within a week the new materials were installed and our house returned to a normal condition. From layout to installation the process was very professionally done and in a very timely manner.

After I made contact via email they responded immediately. We made arrangements for Dan to come to my house and give me an estimate for what I wanted. I knew exactly what I wanted and Dan was able to give me a written estimate and schedule an installation date about 3 weeks later. Dan emailed me a CAD image of the cabinets for my approval. Bob installed the cabinets. He is very professional and personable and he didn't mind me watching and asking questions. It is always fun for me to watch someone work who is obviously very good at what they do. Bob was effecient, organized, and left his work area very clean. I have very high expectations and I was impressed with this company!

They did a very nice design that actually was for cabinets for my garage. The sales representative was very good and I contracted to two other companies and she was the most creative and easy to work with. She was right in there with everybody. It was expensive though.

They were great. They did a great job. They were thorough. Their price was acceptable. Obviously everybody would like to get the work done for a little cheaper but they did a great job. They did excellent work. My father-in-law is quite tricky, he's been in the trade and he watched them install it. He was very pleased with the quality of their work, their professionalism, their cleanliness and the way they did things. I'm thrilled with the outcome too.

The quote seems reasonable for what they are doing. They were professional and came on time.

They were great about recommending options, as well as a handyman that could come in and prep for the new closets. I went to work one day and came home to two beautiful new closets. The staff was courteous, professional, and very helpful. The quality of the product is wonderful as well.

I spent $2000 on that work. Their work was superior, they were responsive and were creative.

Met with Dan. He designed exactly what we were looking for. We got to choose our materials, colors, trim, handles, everything. The installers were great, very professional and clean. The garage looks amazing. I'm the envy of many in the neighborhood. Fantastic from start to finish.

GREAT. WE VISITED THEIR SHOW ROOM WITH A REQUEST FOR A QUICK TURN AROUND SINCE WE HAD FAMILY VISITING. THE NEXT DAY THE DESIGNER CAME TO THE HOUSE. THEY MEET OUR SCHEDULE WHICH WAS GREATLY APPRECIATED. A REAL PROFESSIONAL AND QUALITY COMPANY

They were fine and they had two people come out. We looked at the plans they had drawn and changed our direction. We went with a carpenter.

We went to their showroom and designed two closets/ organizers. We then installed them ourselves. It went very well. We were pretty happy with the quality and they gave us the material fairly quickly.

They did a nice job and I was happy with it.

Susan was available to meet several times with us at our convenience and came up with a very workable and attractive closet design that met our specific and customized needs. She recommended a competent workman to do the tear-out, wall patching and painting as well as installing a new hardwood laminate floor. The closet units were installed by Peter, a very pleasant and skilled installer...on time and without problem. He even reinstalled the baseboards without being asked. Susan volunteered and delivered portable racks for our clothes which was an invaluable assistance to us. All in all, a very pleasant experience and we would certainly use Closet Factory again.

These people are so great! They were wonderful! What wasn't perfect, they came back and fixed cheerfully and promptly. They put blankets down and put the boards on blankets. They were really phenomenal. They did an extensive job. They were having a home and garden show, and they even gave me the discount. They called after it was installed to see how we liked it. Susan Smith was incredible. We had three companies come out, but we decided to go with them.