Shamburg Heating LLC

They were very helpful. I would use them again. They were responsive and kept the cost low. They told me how to get the part myself so I didn't have to pay them to do it.

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All interactions with this company were positive. From my initial phone call inquiring how to fix my "cold fireplace" problem, to informational phone call back, to viewing possible solutions, to installation. professional tidy timely (even fit job in before Christmas, as this was gift for my husband) great communication No "surpises". Everything went as promised/described. Love the new warm system.

The chimney was cleaned and inspected and a new cap installed on top of chimney due to the fireplace leaking smoke into the house. Scott Shamburg stated it was a drafting issue and a new cap would probably fix it. Scott said if it didn't work he would reimburse me the price of the cap. When the fireplace was lit after install, the house filled with smoke. Scott stated it was the burn off from the fireplace not being used for so long. Scott then lit a match in front of the fireplace and blew it out to see if the fireplace was drafting. It did suck the match smoke up the chimney. He did it again, but filmed it this time on his I-Pad with me in it for the record. That was weird. The smoke never completely cleared out of the house, so we discussed installing a pellet stove insert instead of keeping the fireplace. Scott stated he had a used one if I was interested and that he would send me information about which stoves would fit and how much it would cost. I then asked Scott if I just wasted my money having a new cap installed if I went with a pellet stove insert instead. He proceeded to lie to me and stated and quot;no, it will help with the pellet stoveand quot;. He knew full well that the cap isn't used for a pellet stove insert. He installs them for a living. When I received the bid from Scott for a pellet stove insert, it was a high bid. So I went with Portland Fireplace Company. When they came out to measure and give me a bid, they informed me the new cap that Scott had installed, would get removed and isn't used for a pellet stove. I was mad, I straight out had asked Scott Shamburg if the new cap was needed if I went with a pellet stove. He clearly didn't want to loose the sale or thought he could pull the wool over my eyes. Scott lied and was going to let me eat all that money when he knew I was getting a pellet stove insert. No integrity, did he think I wouldn't find out? I contacted Shamburg Heating and left a message for Scott about the cap and wanting it removed and my money back. I got an email for his secretary Lisa stating Scott would reimburse me for the price of the cap, but not the labor. Lisa stated they would come out and remove the cap and install my old one. I received $270.32 back for the cap. Now, to add insult to injury, when Shamburg Heating removed the cap and put the old one back on, they never secure it down. It was just sitting loose upon the top of my chimney. Never bolted down. Coincidently, we had just been through some super high winds. That cap could have flown off and injured someone or damaged property. Once again, no integrity, poor work ethics. I do not trust Shamburg Heating.

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We got bid for a Tankless water heater install and adding 2 heat vents. The issue is with the water heater install. The heat vents were done correctly. They advised us that we could do our own water pipe hookup to the tankless heater, that could be true if there inspector had not made note of it on this report. That cost us a $239 permit plumbing fee. They charged us $90 for extending the gas roof vent which should have been correctly done the first time in the original job. So in the the end the gas tankless water heater cost install and equipment cost $4100.00 Next time we will hire a plumber to install it all for one price. This company I'm sure does well with heating and a/c but not full service tankless installs.

This was the 3rd company called to fix a gas leak in our fireplace insert. (For chapters 1 and 2, see my reviews under Heat Relief and GasPro.) The owner came alone on the first day. He quickly found the leak. We mentioned that also we were having large amounts of cold outside air enter the house around the insert. He advised that to fix both the leak and the outside air problems, we should have the entire insert properly re-installed. Two weeks later the owner and two technicians returned and took about 6 hours to remove the insert, fix the gas leak, cover several large holes between the outside and the back/bottom of the fireplace, replaced the air intake tube which had been incorrectly installed, and then placed a large insulating piece at the bottom of the chimney. At the end of their work the technicians allowed me to use their gas detector to try and detect any gas; there was none. And to let me find any sources of cold air; there were none. Job well done.

I would definitely not recommend this contractor. I liked his service crew and office staff, but things did not go smoothly after the install and the owner had several chances to deliver great customer service that would have resulted in my great satisfaction. Instead, he kept trying to shift the responsibility onto me, or the manufacturer - anyone but him. He is VERY expensive - I found through a painful process of having to research parts myself that his mark-up is very high. Except for the stuff covered by warranty, everything ended up costing me more money to fix a problem that was half the result of my naivete and half his poor advice. He even made a big point about waiving his usual $80 show up fee after I made a stink about already paying him almost $4000. Gee thanks, that should have been a no brainer on his part - he still made money on the parts and labor for the fix. In my opinion, this guy saw me as cash flow, not a customer. I could go on and on, but suffice to say I have had the opportunity to recommend him several times, and I have told my friends and quot;Anyone but Shamburg.and quot;

The guy who did the work was not the owner but he seemed very knowledgeable and professional, very pleasant and helpful. Patiently explained answers to my questions. He was great, really. My only complaint is that we had (and still have) some broken tiles or something outside the firebox. It's nothing you can see but I think is part of keeping heat contained inside the unit??? The repair guy was going to find out about replacing those and then get back to me. I'm still awaiting a call. Otherwise, they were just great to work with and most people probably wouldn't have this kind of problem, so I'd encourage people to use their services. I think I"ll call them right now about my unresolved problem.

The work went fine. They came back to do some work that wasn't done properly, but they did it and it was fine. They were responsive when we called them. We had a seal break around where the pipe attaches to the stove, and they weren't happy about coming back and re-sealing it. I was kind of disappointed with that because we did pay them a lot of money. They sort of cleaned up after themselves. The price was average.

There were numerous changes with the quote before the install because of York distributor problems...but in the end I think I got a good deal on the equipment. The install started on time but didn't go smoothly. The tech had to make a couple runs back to the shop for parts/supplies and I fished the thermostat line because they couldn't get it. After the equipment was installed, it took four return trips to get the controls configured right by a subcontractor.

Overall we are pleased. There were a couple hiccups here and there but nothing that would keep me from recommending or using them again.

My experience with them was good. They always did everything that they said they would do. They did it when they said they would do it. We didn't have any unpleasant surprises.

Although the company that installed my new HVAC system said they would include this as part of the bid, they did not live up to that agreement. They actually recommended Mr. Shamburg, after a cursory look. He responded to my voice mail quickly and came out to the house within a couple of days. He took great care with my floors and surrounding areas.

It went very well. The serviceman was great and answered lots of questions. He did a fantastic job and explained things to me all along the way--he even got the big spiders that had taken up residence in my fireplace. Scheduling was great. They were able to fit me in with only a few days notice. They arrived on time and gave me a call about 20 minutes before they arrived. Everything went smoothly.

Scott's price was significantly higher than the other two bids and I informed him that he would not be awarded our business.

Installer Aaron arrived in morning on Wednesday to install gas insert they picked up at NW Natural Store. Completed job by early afternoon. Was very polite and knowledgeable. Had to call local inspector to check gas installation. Inspector arrived next day and said gas gauge not functioning. Called back to have installer come back. Installer came out next day to change gauge-he said there was nothing wrong with it. Inspector came back out to check out again and approve.

Scott Shamburg represented himself as having many years' experience installing air conditioning. He looked at our electrical panel, said we would have to pay an electrician separately to run a line to the air conditioning unit and estimated it would cost $400-$600 for that. The AC unit was delivered and set up within a couple of days, but was useless without electricity. Even so, Mr. Shamburg wanted full payment. Even the inspector that was sent said he could not approve the installation without power. The electrician said that we needed new electrical service to the house and a new fuse box, adding $2,700 to the cost of the project. I feel Mr. Shamburg suspected this would be the case but didn't tell us, fearing that we would not install the AC. Because AC unit was already installed, we would have had to pay for the installation as well as removal, and felt trapped into moving forward. We were hounded for payment the day after receiving the invoice in the mail.

Scott was extremely knowledgeable during the bid process. He was flexible with our schedule. The work was started and completed on the same day. Area was left clean of any debris. Our home was built in 1995 and originally had a low efficient heater and no A/C. Scott took the time to repair the ducts, reroute the exhaust vent for the new heater through the roof, and instruct us on the programmable controls. Scott held to his original estimate and made us very happy consumers!

The owner was very charming. He told me that this was a family company and that everyone who worked there was a "Shamburg". When I asked the 3 workers I met how they were related they had no idea what I was talking about. They were, in fact, not relatives. This made everything that followed hard for me to believe. The installation was done so poorly that within a month or 2 the silver tape used to connect the ducting to my house was coming loose. The next winter the heater quit working secondary to an internal problem I was assured had nothing to do with the poor installation. Scott agreed the job was done very poorly, but blamed me for not calling him to inspect after the job was complete. He had a worker out to redo with sheet metal that turned out much better. Charged me for the labor to fix the part because it was out of warranty. When I had the main panel burn out the next year I called someone else.

VERY INFORMATIVE DURING ESTIMATE PROCESS. SHOWED UP ON TIME FOR WORK (MAIN OFFICE CALLED AHEAD OF TIME FOR VERIFICATION). SHOWED FLEXIBILITY OF JOB AS HOOK UPS REQUIRED EXTRA WORK TO MATCH SPACING OF COPPER TUBING AND ELECTRICAL WIRING. LEFT WORK AREA CLEAN.