Re-Bath of Portland

What a roller coaster. As of the time I am typing this, my wife is a couple hours from being induced into labor. We wanted this project done so she could labor at home in a new tub, and new bathroom. One of the main selling factors was the time. ReBath would GC and it would take 9 days. That was the reason we went with them. It was a little weird having to coordinate our own electrical, but we got it sorted. Wasn’t exactly something ReBath was keen on accommodating at first, but I don’t have time for that story right now. Fast forward to the project. Given my wife’s pregnancy and the fact that we have 3 dogs, we thought it would be a good idea to get an Airbnb for the project. We stayed in an Airbnb in town for 6 days, thinking that would be the bulk of the project. Cost us an extra 1,600 bucks. The project started on Friday 8/11. It just “finished” last night, 9/6, after the painter spent 11 hours in our home to get it done. (Three coats including primer in one day?) 26 days. Nearly 3 times the promised timeframe. The room wasn’t cleaned, so I woke up early today to throw away the garbage the workers left, to mop and dust and shop vac, to put electrical covers on, and to get the room ready to move our stuff back in so our house can be somewhat ready for our new baby. The final straw was last night at about 7:30pm. This project taking so long, our stuff being all over the house, and the general state of unpreparedness we are in for our baby because of the extended work caused my wife to break down into tears last night. I had to sit there for almost an hour and comfort her because if she gets induced our baby’s crib is full of bathroom stuff. I had to watch my wife bawling because of the stress, and this wasn’t even the first time. She wanted a home birth, but they have strict blood pressure guidelines. What do you think a project like this does to a pregnant woman’s blood pressure? And the work isn’t even that great. They overextended a half wall that they had to build, which they then had to correct. Now the wall is visibly curved and the floor bounces underneath the spot they corrected because it wasn’t floated properly. They didn’t remove some plaster because the “insulation would fall”, except that there is lath underneath. This created an issue with our bathroom fan. I had to shop vac a bunch of junk out of the walls so it wouldn’t get left behind there when they dry walled. The painter decided it would be good for him to visit on a Sunday morning, which we felt obligated to accommodate because the project had already been delayed. The painter somehow got my number, even though all communication had been going through my wife, and my number was not in rebaths system. We still don’t know how he got it, or why he thought calling me was better than continuing to work with my wife. So watching my wife absolutely in bits over the stress of this, for talking so long, for doing mediocre work - that was the last straw. I DO NOT recommend this company. I will be reaching out to the CCB. I want that half wall fixed so it doesn’t annoy me every time I walk past it, but I will not allow this company back into my home. They will pay the bill for another contractor of my choosing to fix the wall. And that’s that. Edit: The painting is garbage too. They didn’t tape anything off, just hand painted the trim. It is uneven as can be. There’s spot of paint all over our brand new floors. This company should be ashamed.

This was my second Re-bath bathroom remodel. I will start with Lyndsay the design consultant. She was knowledgeable and brave, She ventured into my gnarly bathroom and made measurements and suggestions that were spot on. Being that this was second bathroom remodel I requested my former lead installer Joe to be lead on this job as well. (Joe displayed uncommon care and dedication to my home and the profession, he stayed late well after working hours to complete my first project) Joe was recently promoted and unable to my install. Chris and Luis Drew were my demo and installers. These two gentlemen were in keeping with my first experience as they treated my home and project like it was of a relative or good friend. They worked long hours on the first day to ensure a timely finish on day two in case of problems. (They also had a better jokes than Joe) Max was my backsplash installer and he arrived early and was most accommodating to some last minute finish details. I am again so happy I decided to stick with Rebath for my Corvallis home.

Will change review to 4 stars if they make it right regarding the wall cabinet. Had two bathrooms totally redone by Rebath, they began work on a Monday. The first four nights we stayed in hotel as they started on our master bath, we were prepared to stay through the entire remodel. By Thursday we were told we could use the master shower, main bath completely torn apart, we decided to come home. There was a problem with cabinet over the toilet, shoddy painting and patch work. Rebath stated they would replace, it would be remade. Bathroom completion ran a week longer than planned, annoying but not unexpected as there were some unexpected issues; subfloor rotted, plumbing clogged. There were some days when no one showed, communication was poor at times. Bathrooms completed after approximately 17 days, except for replacement cabinet, final paperwork signed. One day after completion we noted a bulge in wall of master shower, of note this shower is about 30” x 30.” Informed Rebath following Monday, we were blamed because we did not wait two weeks to use master shower (hot water not supposed to hit shower walls directly), were asked if we wanted to know cost of replacement. As we were never told this, I reached out to our Rebath designer, Megan (who is awesome), Oregon contractor’s board, and sent certified letter to Rebath GM. One week later GM came to our home, stated it was not installed correctly and they would replace shower wall, it was not due to us using shower immediately after completion. Upsetting but comfortable with outcome. Two months later shower panel and wall cabinet replaced. Unbelievably the cabinet was again flawed and had no shelving. Reached out to Rebath, as of yet no response on how this will be addressed. Overall I am satisfied with Rebath, they could have better communication and if there is a problem they should not blame the customer. Kyle and Megan were both great to work with.

not good- As you can see 8-9 thousand dollars just for a tub and shower pullout and install- salesman says possibility of discount?? didn't know? really?. perhaps we should have flopped?- the discount was available online. disingenuous? think about that-Salesperson offered to leave in the middle of the "process" Clearly my mistake in not taking him up on his offer. again. 8- 9 thousand dollars?? I guess if you knock on enough doors someone will say yes- product is beautiful. the sales process was far from it-I cut the salesperson off repeatedly. no question. THE PROBLEM WAS LOWES TOLD ME SOMEONE WOULD COME OUT AND SELL ME ANY PRODUCT THAT LOWES HAD- WE SPENT SEVERAL HOURS RESEARCHING THE PRODUCTS LOWES HAD- The whole process was a waste. WHY WOULD LOWES TELL ME SOMEBODY WOULD DO SOMETHING THAT THEY DONT DO ?????

Corey and Daniel did an excellent job!

It was excellent. The workers were awesome, they were very quick and efficient. The person that came and helped me was very helpful. It took 2 hours to planned the design of the bathroom.

It was really good. They did it really fast. They cleaned up. They were very polite. They explained a couple questions that I have. I was happy with the process.

Overall, my experience with Re-Bath has been great. With some help from the consultant I know exactly what price to expect if I want to go through with a remodel.

Great customer service! New owners are exceptional.

Even after 14 years ago of having my tub installed.,they honored my re-bath warrenty on the tub and fixed the discoloration rings on the bottom of my tub,and removed,and re-caulked the entire tub and window kit that was installed at the time.Outstanding customer service!! Highly recommend this company to anyone thinking of remodeling their bathroom.

The experience was far better than we expected, and the product looked better than we imagined.