Northwest Weatherization

Service went just fine. Only took 20 - 30 mins. Left some debris behind in attic, but not a lot. Showed up 2 hours early and call before hand to ask me.

Awesomr. Thye communicate well, kept the job site clean, left no mess, arrived on time and did great work. Very professional.

The entire process went very smoothly. Kevin, the technician came and reviewed the situation and immediately turned a proposal around to me that was in line with an estimate I'd had earlier that week. I had three estimates, one was for over $4,000 which seemed ridiculous, the estimates from NW Weatherization and the third company were both approximately the same and less than half the price. I was impressed that Kevin noticed that the water pipe in the crawlspace was not insulated and he included insulating it in his proposal. I was able to schedule to have the work done within 10 days. The two men that did the work showed up on time and were very polite and professional. They completed the job in under three hours and cleaned up and hauled away all debris.

Dillion and crew were on time, provided explanation of work, submitted paper work to client; did work in a timely and professional manner; finished job; collected paper work and we were done.

The two workers arrived on time and were very polite and professional. They found an unattached vent tube that wasn't known and fixed that as well.

The day of our floor insulation we had high winds that knocked out our electricity all day. This did not deter the insulation crew, they were able to bring in a generator & finish the job as scheduled! Very impressed and all work was excellent!

Dillon arrived on time and explained the process. Attic was to be completed same day but due to malfunctioning machinery they had to come back next day. Dillon communicated well. Informed us of progress. Dillon is exceptional.

Very well done. Timely and efficient.

Very happy with everything from the estimate to the completetion of the job. All the people involved were pleasant to deal with and the work sight was left clean and orderly.

Project went as expected. I appreciate how the crawl space insulation crew communicated with me.

Excellent service and explanation of what was going on.

See above. They inspected attic but provide a cost estimate for them to perform the work. Nor an audit report. Audit are to be independent assessments, not a cost estimate for work.

Project went well. Estimate and execution were performed to great satisfaction. Thank You

The service manager (Ryan) and installers (Dillon & Mitch) educated us on the process They were pleasant and informative. They were very professional/cleaned up well. Thank you!

Very professional company. From the estimator to the installers. Gave us bid immediately and able to make an appointment in a timely manner. Other companies we tried to get an estimate gave us the run around and were difficult to reach.

On time, Explained what they were doing pat down partitive carbines cleaned up seemed efficient insulation as expected.

Friendly & knowledgeable quote. Great time. Good price. Installers friendly.

Just finished talking with Kevin Taylor and was so impressed by his communication, honesty, and willingness to spend his time educating what is needed and (more-importantly) NOT needed to improve the home warmth. After hour meeting, I wanted to give him money for the consulting and he would not take my money. Goodwill. His Goodwill will be remembered and is greatly appreciated. I will refer this company to any of my friends. Thank you!

Crews showed up at scheduled time, were very courteous & completed work in a professional manner.

My son's house had zero insulation. No floor, wall and less than 5 inches in the ceiling. I met with Ryan from Northwest Insulation on November 22 in the morning to start a informational process. Ryan was prompt in arriving and was well prepared to go through the installation process. He thermal imaged the walls for additional information which was needed in the end. Ryan was great. Engaging and knowledgeable about the entire process, he continued to give me rock solid prices on the spot. Ryan told me that they were about two weeks out on scheduling and when I asked if it could be done a month out between the Holidays, he assured me that it would not be a problem. Thorough out the process Ryan was always available for my questions and concerns which there were a lot since the job would cost $8400 (including a new vapor barrier underneath the house) and dealing with a company that I was not familiar with. He also was going to take care of all rebates allowed and provided me with tax return information. The work was conducted on a Tuesday morning with the crew being prompt and immediately preparing the house for the extensive traffic that would occur. Thick plastic was laid down in all areas of the house and jumping forward their clean up was exceptional. NI had three different crews at the house each dealing with their own area. Justin and the floor crew working diligently underneath the house for hours and took pictures of the finished product as I has requested. They did a great job. The ceiling crew were there and gone in no time and nearly 15 inches of insulation was blown in. Nearly 60 holes were drilled into the walls for insulation to be blown in )and other that some what appeared to be test holes), everything was well orchestrated. I had my own painter patch and paint using the plugs that the crew left and you would not be able to tell they were even there. Spencer ( one of the owners stopped by toward the end to check on everything and let me know if there was any concerns to alert him) A major point that I would like to make is this: During the ceiling installation there was a situation that arose in that the air intake for the furnace was covered and it caused the ignition switch for the furnace to be damaged and in need of replacement. This became aware that evening in cold weather and Spencer himself came to the house that night and thought to have fixed the problem. After he left, at great expense to Northwest Insulation,( since the problem continued), two HVAC companies came out to try and rectify the problem but it was not until the 3rd company came out two days later that the problem was solved. My son and family are now in a great warm situation thanks to NWI. I cannot remember dealing with a company that stood behind there work without reservation like Spencer and his company did. I would never hesitate recommending Northwest Insulation and moving forward if I build or know of someone building a new home I will insist that they do the work.

They showed up on time - went real to work until job was completed.

Insulation crew showed up right on time & went right to work.

The crew arrived on time and worked hard the entire time, occasionally reporting back to me about progress. I was very pleased and impressed. They insulation audit performed on 12/7 by Kevin was also well done and informative.

Friday: crew arrived, worked some in both the the attic and crawlspace, but left when the crawlspace crew thought they saw brown recluse spiders. Later, I talked with business owner, Dee, who explained that brown recluse spiders are not in this part of Oregon and apologetically guessed that his guys "wussed out", but that the job could be completed the following day as was originally planned. Not a great first impression, but I'm not upset yet. I wouldn't want to be in a crawlspace on a Friday afternoon, either. Saturday: Crew arrived to do attic and crawlspace insulation, worked most of the day, but there was miscommunication about which materials they had left at my home the previous day, so the Saturday crew didn't have everything they needed to finish the duct work. I was told that they discussed materials, but that the Friday crew had told them incorrectly what was at the house. At this point, I don’t like that they’re going to have to come back for a third day. I'm feeling somewhat leery about how things will turn out, but still pretty upbeat and hopeful. Monday: Dee and Aimee (front desk) tell me that the crew will likely be over this morning to finish. They arrive with only ten minutes’ notice in the afternoon and work in the crawlspace. The crew works to finish some of the floor insulation with materials they now have on-sight. They are not sure if water pipe insulation is part of my installation. Yes, it is, and now I realize the crew yesterday likely hadn't understood this either when they were arranging to have all the needed materials. They'll have to come back to insulate the water pipes. Dee expressed that he's not sure why the crew didn't have an accurate work order, but it could have been texted to them if they had asked. Now they will have to come back for a 4th day and it took them until the end of the 3rd day of what was supposed to be a 2-day job to fully understand that the scope of the work also included water pipe insulation. I'm certain at this point that NW weatherization's communication and organization on this job have been deplorable and not at all assured they know what they're doing. Monday night: I email Dee, owner, to tell him that my confidence is shaken and that it's hard for me to trust that the work is being done thoroughly and well with all the miscommunication and poor preparation about materials and work orders. I asked him to have his crew take pictures of the work they've done and explain to me that it's done correctly. Dee assures me that this is unusual, he will get to the bottom of it, and he will be happy to have the guys take pictures to assure me that everything we contracted for is done to standards. Tuesday: We call the fire department since the smell of smoke is coming from the nearly-fully-insulated crawlspace. The firemen definitely smell smoke, but can't be sure where it is coming from. The NW weatherization crew arrive with half an hour’s notice (which we are again able to accommodate). The crew also smells smoke. The NW weatherization guys check areas they have installed around wiring and determine that one of the "rookies" had mistakenly put mastic on the oven exhaust fan. They tried to remove the still-wet mastic from where it shouldn't have been on the oven vent, but couldn't; the smell would likely dissipate when the mastic was dry. This was a very unsettling mistake and I'm wondering what else may have been done incorrectly down there. They finish insulating the water pipes and prepared to leave. When asked if they had taken pictures, they say no, and this truly appears to be the first they’ve heard about it. It very much seemed like they had NOT been asked to take pictures of the work they'd done as Dee had assured me would be done that day. When asked by us, they went back into the crawl space and attic to take pictures. Wednesday: I tell Dee that it's my impression he didn't ask his crew to take pictures. He asks me how I came to the erroneous conclusion that they weren't asked, tells me that "I’m sorry that things got off to a bad start, but I feel we have rectified the problems" and "I hope we can move on, please". Personally, I was much less worried about the bad start we got off to and more concerned about the continual poor planning, communication, and the smoke detector in my crawlspace. Week later: My house still smells like smoke and this might be the problem: http://www.greenbuildingadvisor.com/blogs/dept/musings/smelly-fiberglass-batts Dee says this has happened "once" before, but isn't covered by his warrantee. One week later: Still no word from the insulation rep Dee said would contact me. I won't use NW Weatherization again.

Went great. Did a good job. Fair price.