Apollo Plumbing, Heating & Air Conditioning

I needed the job done in a hurry. The price was by the job and not by the hour. I didn't like the fact that when I spoke with the estimator he told me it would take at least two plumbers and a full day to do the work. It ended up only being one plumber and a kid doing the job and it only took half a day to complete the work but, they still charged a full day's price. I would not use them again.

It was very prompt service. I called in the morning and they fit me in that same day. Rudy was very professional and I thought the price was reasonable. He left everything nice and clean.

The sheetrock had already been removed so the gentlemen said that saved time. They finished in about an hour including clean up.

When the serviceman came, he started cranking a line down the drain, and I assumed he knew what he was doing and that he would eventually turn on the water. When I went out to watch, he had gotten stuck. When I asked why he was having trouble, I found out he was trying to use a regular snake to get through the mud and the roots. Even I knew that wouldn't work. He told me he didn't have a hydro-jet on his truck--that someone would have to come back to do that! Then he charged me $108 for his time, when he'd done nothing but tell me I needed a hydrojet! I called to complain the next day, and the dispatcher was very nice, but when I asked if they could apply the 108 toward the job I still needed done, her manager could offer me no more than a "discount" (10%) against the hydrojetting cost. Plus, they billed by the hour, so who knows what the cost would have been. I went with another company to do the job right, and paid $108 for nothing.

I got a call from a renter of a duplex I own on Saturday afternoon of a three day weekend informing me the bath tub was not draining and water was backing up into the adjoining unit's bath tub. Any water used ended up backing up into the bathtub. I called Apollo because they have a 24 hour emergency answering service. I was told the overtime hourly cost would be $111 an hour, plus a $40 travel charge to go to Canby, plus more if they needed to remove a toilet. I asked to have someone sent out. Kent called me and said the hourly rate was more than that and gave me another price. He met me in Canby within the hour. It was dark and freezing cold outside. He crawled under the house to locate the sewer clean out and asked if I would be willing to pay more to use the pressure washer because it would be faster. I agreed and he really hustled and got a huge bone out of the sewer line. Would not have believed it if I hadn't seen it! He did a great job and worked quickly.

Bob came early due to cancellations. He was in and out within 30 minutes. Excellent work with the following caveats: 1) He could have put a tarp on the floor to avoid minor spillage. 2) His machine seemed to be at the end of its useful life. He did explain the problem with it, and that he was taking it back to the office.

They were very professional and quick. Came out the same day.

Apollo did a great job! I called them around 10 AM on a Saturday and they arrived before the estimated time of 3 PM. Rudy didn't complain about working in my incredibly cluttered shop, spent less than 45 minutes on a fairly challenging clog, and charged only $78. Quite a bit better than the $124 for the first 1/2 hour quoted by another local company. Rudy said he had left a mess but it seemed like a small mess to me.

They did nothing but charged me $45 for telling me I didn't have a problem. They do not disclose their costs up front, and their customer service stinks! The head of customer service told me that I need to be an informed customer. Their policy is that if you don't ask about their rates, they will not tell you about them. They said that I got a deal for paying $45 for flushing my own toilet and then telling me I didn't have a leak. Typically, they charge at least $95 for sending someone out. The icing on the cake was that after the tech charged me $45 for doing nothing, he gave me their card to tell me to call them for a quote to fix the real cause of the leaky basement problem.

They were great. They had to cable the main line. The office person was very professional and they were able to come out the same day. I am happy with their work.

He was unable to snake the pipes due to angles. He tore into the wall and disconnected the pipes to complete the job. I had to patch the wall. I later found there was a more direct route to snake the drain.

The installation went very smoothly. Kevin drained an removed the old water heater then plumbed and installed the new gas water heater that we had purchased from a home supply store. Since this involved gas lines and water lines, the sales contract required a licensed plumber to complete the work. The company also gives a one year warranty on this work. We were very satisfied with the timely repair and installation. The total cost was actually less than the big box home store would have charged for just the water heater installation.

Good service, good price. Quick and easy.

The plumber installed the new Toyo toilet on the main floor. After taking the other two toilets downstairs he discovered that installation would require extensive and costly plumbing work or we would need to buy different toilets. He coordinated with George Morlan Pumbing to tell them which units would work in our home. He left and returned to our home as soon as George Morlan delivered the two new units. Installation went smoothly!

Arrived on schedule and performed their work professionally.

Dennis from Apollo came out. He had limited time as he had other scheduled jobs that day. He confirmed some of the issues other professionals had noticed. I was disappointed that he did not fully diagnose the problems, and that he did not contact me upon completing his visit as I made clear. After several calls to his personal cell, I received a call late in the evening. He would have another plumber come out the following day. Kevin from Apollo came out the next day. He repaired a shower drain connection and capped off a pipe that appeared to be a clean out which was allowing raw sewage to pour into the crawlspace. He reported that system should work fine, assuming there was no clog in the main line. As it turned out, there was a clog. In the end, I had another professional bypass the broken main (neither Apollo plumbers figured that out.) Overall, I was disappointed that both plumbers failed to view the problems from a systemic perspective and recommend the right repairs.

I couldn't believe they came as soon as they did. I fully expected to wait until the next day as my husband did not call them until late morning. They were there when they said they would be. The clogged drain was cleared, the sink was cleaned out and they were gone in the space of about 20 minutes. I thanked the man for cleaning the sink and he said it was their policy. I expressed amazement that I got service on the same day that we called. He said it was policy to never put a job off for even a day. I had a luncheon guest at the time and we barely knew they were working in the house. This guy is definitely on my ''call again'' list.

Very poor. Plumber did not want to do the job so he bid it 3 times the going rate $1600 for a waterheater. He then had the gall to come back and ask for the $75 deductible. Called Gorge Morlan and they did the job for $650.

They were fantastic. They were efficient, fast, clean, polite and reassuring.

Job 1: After other opinions and "fixes," we called Apollo after a referral from one of their competitors. Troy knew his business and came up with a plan. He was friendly, responsible and charged a very reasonable price. Job 2: toilet was too low and leaking water. Plumber was prompt, courteous and very professional. I've had no problems since.

Excellent fast and very affordable for Saturday work. Ray Ellis was very helpful.

We were on vacation when our housesitter called us letting us know of a sewer problem. The plumber came on time and snaked the drain. The next day my housesitter got off early from work to meet the plumber to jet our toilet. He was supposed to be there between 2 and 4pm. He finally arrived (after many phone calls) at 7:30. Then when he jetted our toilet he reached up, with sewage on his hands, and covered our brand new shower curtain with sewage. He was very dirty and unprofessional. We then hired them to come and camera the line for an estimate on replacing the pipe. He arrived on time, but without any equipment to camera the line. He said he would be back in 20 min with the supplies. An hour later, we were now hungry since we couldn't leave to have dinner. When he finally showed up and ran the camera, but didn't tell us we needed to inform him to make a tape to use for other estimates. We now are going to another company to finish the project and re camera the line.

Leo and team were on time and dedicated to the project. Leo was very responsive and made me feel comfortable with the work to be performed by answering all my questions (and I had a lot of 'em). They replaced and repaired any damage that was done to my retaining wall and driveway and re-seeded the parking strip with new grass seed. I had a 30 yr. old maple in the parking strip I wish they had been a bit more careful with when digging the hole with the backhoe, and it would've been nice if they had cleaned up the site daily, but by the time they left, all was put back together, and my sewer line was in working order.

They came two hours before scheduled, although they called 30 minutes in advance, warning us. Kevin did his job, and was nice, polite, explained everything I asked him about, and in an hour he was done. However, the main leaking was still there (in a much reduced mode) and there was no water in the bathroom sink. I called the office and Kevin was back in some two hours. I didn't have to complain, just talk. Every body was very nice all the time. Kevin worked on the leaking problem again (he installed a new copper pipe) and he left. Note: the real price was $158, but I have AHS insurance and only pay 45 per job, even if they have to comeback).

They called ahead to tell me they were on their way. The plumber was polite and experienced. He explained what could be wrong and listened to my complaints about past experiences with plumbing problems. He recommended a course of action and offered to come back to help me install. He told me the best way to save money to solve the problem. This company didn't charge near as much as the last company I called.