JBC Roofing LLC

From all appearances, the roof looks cleaned and I would assume it go treated for moss. I also had the gutters cleaned and this is where things go wrong. All around the house, the debris from the gutter was left on the ground and not picked up. For the price I paid which I could have this job done much cheaper, there should not have been one bit of gutter debris left on the ground. I mentioned this to the company via email and also to the company's owner, Brad Chisholm but did not receive so much as an apology or acknowledgment of the problem. There was also two yard gates that were closed prior to this work being done and both gates were left open after the job was done. This is the same company that installed my roof several years ago and they could not have a better job. I do not know what happened with their roof cleaning department but I am extremely disappointed in this company's roof cleaning department and the lack of response to my concerns.

My roof was underventilated before the work was done-no intake except for a gap in the soffit. There were three ridge vents on the largest section, and no ventilation at all on the smaller section. Regarding the gap in the soffit, a family of squirrels had used this hole to enter what to them was a fabulous new home, but to me was my attic, and a nightmare to deal with in 2014. The gap in the soffit was covered with metal screening so there have been no more squirrels in the attic, but insects could still get through the gaps in the metal screening. Being on the wet side of the Cascade Mountains in Portland, Oregon makes ideal conditions for moss growth, and while my roof did not have enough moss to be confused with an ecoroof, it did have enough to look dingy. I was a bit apprehensive at getting roofing estimates, as I had a less than stellar experience with one that recommended a new roof (I will not name this company) a couple years ago. This time, the roofers that gave me estimates did not recommend a new roof-all were fair and did not try to scare me into work that isn't necessary, and JBC is who I chose. The work was done all in one day, both the ventilation and the moss removal. For ventilation, more ridge vents were added, metal vents were added on the underside of the roof for intake, and the hole in the soffit was finally covered with plywood and caulked. This plywood wasn't painted, but I can do that myself if I want. That portion of the work cost $955. About 12 years of moss was removed from the roof, in a way that did not look like the shingles were damaged. The roof was also treated with zinc sulfate. It is amazing what a difference the moss removal made in the roof's appearance-the roof now looks like new, even though it is around 12 years old. The cleaning portion was $800. The crews also did a great job cleaning up the debris removed. I am very pleased with the work, and would consider this company again.

The roofers themselves were very hard workers. The person that ordered the roofing over ordered by 2 squares. The unused roofing materials were picked up by the roofing company. We received a bill via email. We stopped in to pay but first asked to speak to the company president. We asked him for a corrected statement minus two squares and a vent that was still in the box and never used. He said that it was against his policy and that we had agreed to the estimate. We asked to see this policy in writing and we're told it 'wasn't'. Just think.....if they overorder for every job, everyone who works there could have their roofs replaced for free!!! Or, if you call for a repair after a winter storm, you could be charged for roofing already paid for by someone else! I feel this 'unwritten policy' is very dishonest. The only good thing we can say is that the men who showed up to work were excellent. The main bad thing is the financial flimflam.

So far so good. No leaks after 5 days

JBC was punctual, professional, and thorough. We are completely satisfied.

They arrived on time made the repairs and left the area clean.

They were great. I called on Tues, they came on Thurs. They Google-Earth'ed the house to find out what shingles we had and brought matching ones. They replaced 2 shingles.

JCB roofing was prompt in returning calls. They sent someone come out to inspect the roof the next day, offered a fair estimate of costs and was able to repair it the same day. Very satisfied with their professionalism and customer service. I would definitely call them again for any roofing work in the future.

Due to the big wind storm, we had a few minor things that needed attention. They came when scheduled and did a great job. Would use them again.

Work began at 8 am and finished at 6 pm. The job took about 26 hours spread over four days (1/2 Thur - Fri - 1/2 Sat - Mon). Fitting the Sun Tunnel took half a day all by itself. The neighbors were quite pleased with the low noise level of the air-powered nail guns. We chose them from Angie's List, where they have an A rating and earned Super Service awards every year from 2009 - 2013. A check of their CCB license showed it was current and that there had never been any disputes filed against them. They are an Honor Roll Member of the BBB. After I called, the estimator, Mark, came the very next day. He inspected the entire job, including the underside of the plywood sheathing up in the attic, got up on the roof and measured everything, and offered some suggestions and options when it was shown that a 2nd skylight wouldn't fit. Email was answered promptly and all questions clearly answered. At the office, the owners, Brad and Michelle, were very helpful and easy to work with as we sorted through colors and grades of shingles. The work crew was exceptional; polite, competent, and very conscientious. Daily clean-up was well done. The job took 3 sheets of plywood sheathing instead of the two in the bid plus one additional stem vent when we discovered that one existing vent had two separate pipes leading to it. With credit for the unused shingles, the finished cost was exactly the bid price. I'd hire them again in a minute and recommend you do as well.

It went great. Glad I did it, we had done the back half of the house when we remodeled and it was just time for the front side of the house to be redone as well to match.

All the way around, it was excellent. I found them on Angie's List. They were prompt, and they finished the job. They were clean, and they picked up after themselves. It was a good sized job. It was a lot of repair that needed to be done in that house too, and they did a nice job of that. The quality of the work was excellent. Their professionalism was very good. I would absolutely consider using them again in the future.

Have selected JBC Roofing for my new but am waiting for a couple of dry days to have it installed, so more later. One of my considerations for selecting JBC was the fact that their person showed up on the day I called them and quickly installed a couple of tarps for me, thereby preventing further interior damage The other companies were not available until the next week. I have already recommended them to a neighbor, who has also signed up for a new roof. The job was done in 1/1/2 days time, and went very well. I couldn't say enough good things about the experience of doing business with them, and would be happy to answer any questions a prospective client might have. Connie Curtis

They determined that it was a window that was the source of the leak. They were on time (even early) and were professional.

All the workers, from the guy who did the estimate to the workmen - all were very professional and did an outstanding job. I did have a discrepancy with the finished product - it was a manufacturing issue more than an installation issue. I spoke with the owner personally and it was resolved in a few days. JBC was recommended by two neighbors/friends to me and I would not hesitate to recommend them myself.

Wonderful crew worked well and took great care to clean up yard and replace fencing that was removed to allow debris dumping. Only problem was a request from the project manager after the work was completed to split the cost of a 3000 dollar overage. This was due to a math mistake made by him. A quick call to company owner solved this problem. He stood by the original price and said the overage was not our concern. This was the only hitch in an otherwise smooth process

removed cedar shakes; replaced roofing with asphalt. did a good job, although didn't always arrive on time; Problem: roof hammering caused damage to indoor ceiling and they failed to complete repairs with matching paint. Also, owner's father kept repeating how they were under no obligation to repair inside ceiling but were doing so -- as if I was supposed to thank them for doing so. My comment: If you're going to make repairs, just make them; don't expect me to applaud -- especially if repairs fell short due to a failure to match indoor ceiling paint color.

Extensive damage required lots of creative repairs, including re-framing (subcontracted out on my part) one wall and removing chimney that had caused many problems. Focused crew, well informed foreman and good communication through the project.

I called other roofing companies and they told me they were too busy for my leaky roof, another company wanted four hundred dollars but this company took the time to send someone out, quote me a low price and fixed it right away! Both Sergio and Michelle were very professional and friendly, I would definitely do business with this company again!!

I need to make a distinction between the crew who came out and did the work and the office. The work crew was professional, courteous, and did a very good job. I have no complaints with them at all. The low grade is due to the lack of responsiveness on the part of the front office. It took just shy of 10 weeks from the time I faxed the contract to the time they finished. I was told there was about a three week lead time when the roofing specialist came out to give me a bid. My point of contention isn't with the delay, although I think it was excessive, but with their response. I would leave a message and not get a callback, when I did talk with someone I was promised an update on a certain date that came and went with no response. The shingles sat on my roof for three weeks before they started. Their explanations for the delay wore thin. I was quite frustrated with them and ready to have them pull their materials from my roof and hire someone else in the Spring. They need to learn to respond to client concerns.

My experience went very well. The staff was very professional and highly knowledgeable in their field. The pricing is reasonable. I plan on using this company again in the future and would highly recommend them to others.

11 am, Tuesday the 17th called the office number posted on Angie's list. Spoke to a man there and told him that I had an active leak in the roof and called for roofing services. He took my name and number, address of the property, description of the situation and said that I would receive a call back by 1pm. No call returned, so I called back a little before 2pm and spoke to Adrianna, who said she never received the message. Again, I gave her the details of the active leak, location etc ( which is less than 1 mile from their place of business) and she made an appointment for 3:00 the next day, Wednesday the 18th for the "estimator" to come back and look at the situation. I left work to sit at the location in need of repair from 2:50pm - 3:35pm in the afternoon. During the time I waited, I called the business office number numerous times and no one answered. I left a voice mail explaining that no one had shown up for the appointment. Here it is 2 hours later and still no calls explaining why they cannot meet their commitments. More than a little disappointed.

We attempted to contact this company three ways: (1) By voice mail and left a message stating we would like an estimate and yes we left our contact info. (2) by filling out their online estimate request form, and (3) by submitting an email via their online contact form. We never hear from anyone and I think 7 business days is more than a sufficient wait. We do understand that a business may be doing so well that they don't need more work, but please do the potential customer a courtesy and reply to say so.

The crew arrived on time, and had the old roof completely torn off in two days. They were punctual, and did a fairly good job of cleaning up, every day. My yard is not laid out with alot of hardscaping, as in walkways and steps. There is alot of rock and gravel and foliage, so it was difficult to pick up every nail and staple. They installed synthetic underlayment, and composition shingles in two days, as well as new roof vents stem vents, and various flashing. Looks really nice, hopefully, will hold up for the ten years guaranteed. JBC provided the warranty for the roofing products, by mail, and were not pushy about payment, in fact, I had to call them several days after the job was done, to ask when they would be sending me the invoice. Overall....very pleased with the job!

They were wonderful they went above and beyond for us. They got the work done in less time than they originally quoted. They were very professional.