GEEKOIDS

Shop manager and student assistant were friendly and knowledgeable, but explained heavy traffic in back-to-school machines might necessitate keeping the unit longer than usual. This was evident by the number of units on the floor, desks and counters. I asked only for restoration of the BIOS, explaining that reinstalling the OS and software was hardly new to a guy who had done it more than 100 times in l5 years' ownership of five successive computers. Manager explained that they preferred to restore WIN xp Home as evidence that units were operating when they left the shop. I thought a $50 diagnosis and restoration of the BIOS was called for, but did not protest too much over the $75 fee. On taking the computer home, it ran for three days, then warned me it could not recognize the HD nor the CD-ROM drives. I opened the case and checked the drive cables. One was a tad too short, placing a strain on the terminals. I bought a longer one to replace it. Since then, all is working well.

It went great overall. After I got the new laptop home, I could not find some of my old emails that I needed. So, I called geekoids.com back, and Doug patiently helped me find the files I needed over the phone. He was very helpful.

My computer died so I took it to Geekoids for diagnosis of the problem - $30.00. I was sure it was the power supply but it is an old computer so I thought I'd have them check it out for other problems. I was told this would take two or three days. I called after a week and they said they were a little backed up so I was patient. I called after two weeks and they couldn't find the computer! After an hour of searching they finally located it & said it would be another week. NO! I told them I'd be right down to pick it up -- do nothing. They were so gracious they didn't charge me anything for the diagnostic I had just told them not to perform. Their diagnosis was the power supply - big surprise!