The first carpet install, included no cleaning up after themselves, with razor blades left on the carpet, which did cut my 10 year old knee open, and they had no care or remorse. The landlord asked them to come back and do another room. They missed 2 scheduled apts. When my husband when in today, they demanded a key for the house, to come in at their will instead of sticking to the apts scheduled. The woman asked why he needed an apt, and why they couldn't come with just me here, and stayed " what do you think my men are ganna rape your wife or something?"My my husband told her that statement was below the belt. She responded by saying " your below the belt!" After I called to figure out the problem, the statements from the owner were " I'm done with you guys." "I'm done with your house". "You guys are to hard to work with because you won't give me a key." Keep in mind, they have never asked for a key until today. Behond unprofessional, and very rude. They are hard to work with and have no comprehension of time or schedules.
Description of Work: Carpet replacement
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Glenda R.
07/2014
5.0
carpet installation
+ -1 more
unknown
Description of Work: New laminate floor covering in kitchen
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,500
Response from OLIVER FLOOR COVERING
I just saw your review and we really appreciate your feedback. The graded review you gave us was very good but we were curious why you wouldn't do business with us again? We strive to make sure all of our customers are satisfied and would gladly do business with us again, if we didn't meet all your expectations we would really like to know so we can rectify it and make sure it is not repeated again. Sincerely, Hanna Oliver Oliver's Floor Covering
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Service Categories
Carpet Sales and Installation
FAQ
OLIVER FLOOR COVERING is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
OLIVER FLOOR COVERING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, OLIVER FLOOR COVERING offers free project estimates.
Yes, OLIVER FLOOR COVERING offers eco-friendly accreditations.
No, OLIVER FLOOR COVERING does not offer a senior discount.
No, OLIVER FLOOR COVERING does not offer emergency services.
No, OLIVER FLOOR COVERING does not offer warranties.
OLIVER FLOOR COVERING offers the following services: We offer a wide variety of flooring, counter tops, and custom made rugs.