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National Heating & Air Conditioning Inc

Heating and Air Conditioning, Fireplaces, Air Duct Cleaning

About us

Additional E-mail - carl@nationalheatandair.com. Additional Contact - Carl Ost.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Installation heating and air conditioning, duct cleaning, duct leakage testing, duct sealing repair & replacement, air quality, heat pumps, air filtration, humidifiers & gas fireplaces.

Services we don't offer

Home performance testing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.418 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
6%
2
6%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.8
professionalism
4.5
responsiveness
4.4
punctuality
4.6
Showing 1-18 of 18 reviews

Jane E.
03/2021
1.0
heating & air conditioning/hvac
  + -1 more
In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After the technician and Rick Milne, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem. We wanted the system to work as we were told it would work, with the remotes that came with the system. We opened a claim/complaint with Carrier. Rick and Len Winkler, the Carrier Service Tech Mgr. began contradicting themselves by suddenly saying the system was working “exactly as it is engineered to work” while simultaneously saying the only solution to the “problem” was “wall-mounted thermostats” that they would “not charge us to ‘buy’ or have installed.” After 5 months of gas-lighting, giving us the runaround, we insisted they “repair, replace or remove the defective system and refund us.” They chose the later—and this is after Rick gave us his word that he’d “do whatever it took to get the system working properly.” On the day of removal, they tried to have us sign a customer satisfaction guarantee that was not given to us on the day of installation that said if we were not 100% satisfied with the system, they would remove it. When we suggested they should have given us that agreement to sign the day of installation, we were met with more gaslighting, telling us the reason for that was because they were not doing paperwork during COVID. NOTE: They had no problem doing the paperwork on the day of installation for receipt of payment for the system, and giving us the owner’s manual that told us exactly how the system should work. We now have a DAIKIN brand ductless heat-pump with 1 heat pump, 3 heads, 3 hand-held remotes, fantastic zone control, and exceptional customer service from another local Heating & Air Conditioning provider who has received the “Best of The Best” award several years in a row, for obvious reasons! Daikin offers a far superior warranty on BOTH parts AND labor—twelve years on both! Every extra penny we spent has been worth the difference to have a properly operating system and to have prompt response time to all forms of communication!
Description of Work: Installation of Carrier brand Ductless Heat pump

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,992

Jonah B.
12/2019
2.0
heating & air conditioning/hvac
  + -1 more
The cost was much more then the estimate. The system they recommended did not heat our home. We had to use space heater in our Oregon home.
Description of Work: Heating repair
Rating CategoryRating out of 5

Kelly B.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
They proposed a zone system using another thermostat and electric dampers. Once installed our 3 ton air conditioner keeps our whole house comfortable without the air conditioner running all the time saving on our energy costs.
Description of Work: Improve air conditioning efficiency in a 3 story house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Kenneth H.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We had three estimates and their estimate was the lowest. The work was done on schedule and the heater and AC works well.
Description of Work: Replaced heater and air conditioner
Rating CategoryRating out of 5
Yes, I recommend this pro

Susann A.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
We really like them. They are very, very honest and dependable.
Description of Work: They checked out the furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joseph B.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went really well. They knew what they were doing.
Description of Work: They serviced the furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J W.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
I had a scheduled appointment to have them come and service my A/C and Heat Pump on June 10. The day before they called to ask if they could reschedule me to the end of the month and I said no, I had waited more than a week for the service and I wanted to keep my appointment. On the day of my appointment the service man called and said he couldn't do a service but he would come out and charge me 70 dollars to diagnose the problem, not fix anything, just diagnose it. What a waste of my time. What is the point of having an appointment if you have no intention of keeping it. I will never bother them again.
Description of Work: Nothing - simply because I was not important enough for them to keep their appointment with me.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ralph G.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Ran diagnostics. Needed new thermostate and cleaning.
Description of Work: check heating and air condiioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Maria M.
01/2014
4.0
heating & air conditioning/hvac
  + -1 more
Initially in the project, this company would have received all A's. The technicians arrived on time, were courteous and performed their tasks with expertise and professionalism. However, when the interior work was completed and the project was finished with the exception of the crawl space duct work, the company had and quot;scheduling issuesand quot; and when a couple of weeks passed and we requested them to complete the job, they ultimately recommended replacement of all the duct-work. When the owner, Carl, was asked to address this change of plan, the office manager phoned to state that she had been delegated by Carl to answer questions. It was at this point the situation became very odd. The office manager stated we had insisted that the ducts all be replaced while they were on site, the last day of the initial project phase. The reality was that we had asked for bids for both repair versus replacement to determine the best use of our funds. Regardless, it appears the company did not have interest in the crawl space work and basically the relationship had deteriorated at that point, so we did not have them complete the work. The owner did finally contact us after our insistence and likely based on the fact that they had not yet been paid for the initial work. They also scheduled an inspection through Jackson County for a couple of weeks in the future, called two days before the inspection was scheduled in a panic that we had not yet had an inspection. When I reminded them that we were scheduled for that very week, they denied having scheduled the appointment. Then, when it was confirmed, the office assistant blamed us for scheduling too far in advance. We paid them once the project passed inspection- a few weeks after completion.
Description of Work: Relocate air handler and adjust duct-work accordingly. Were to perform air duct repairs in crawl space and clean duct work on a time and materials basis, which they did not do.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$3,800

Alicia M.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
National Heating and Air Conditioning Inc are very professional and trustworthy.
Description of Work: National Heating & Air Conditioning Inc they fixed the issue over the phone for me. Also, installed a dryer vent for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Justin F.
11/2013
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Quick but spendy. Run around on the price.
Rating CategoryRating out of 5

Response from National Heating & Air Conditioning Inc
The original quote for the repair was 2 years old so a goodwill gesture we gave him a discount of 1/2 of what the increase was. I contacted Justin today & discussed this review with him. He said he was happy we called & would be willing to recommend us in the future.

gail P.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
The installers came on time and were very knowledgeable explaining the new units. I would recommend.
Description of Work: Installed new heating and air conditioning units. Cleaned the ducts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Elizabeth B.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
They changed the filters, inspected it and there was a rattle that they fixed. The annual service includes all those sorts of things. They are reliable, timely, and I think the price is reasonable. They seem to do good service for the price and are easy to deal with in terms of making appointments and that sort of thing. They are helpful. I live alone and I don't feel like I am the master of all things mechanical. If I have a concern about something like a rattle they don't at all mind checking it out for me, fixing it. It is just helpful.
Description of Work: I last used National Heating & Air Conditioning last fall for a heating unit check.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Barbara M.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Our heater was not working. When I called, they thought they would not be able to come the same day, but offered space heaters if we needed them. They got an opening in their schedule and called to see if it was okay to come that day. A serviceman came, diagnosed the problem and fixed it.
Description of Work: Fixed the heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Debra M.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
We found them through referral. They were reasonably priced and very responsive. If something didn't get fixed, they would come back and make sure it is fixed.
Description of Work: I used National Heating & Air Conditioning Inc for AC and heating services. I have called them back several times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

George & Lorraine C.
03/2012
4.0
heating & air conditioning/hvac
  + -1 more
They were helpful and responsive. My neighbor recommended them to me.
Description of Work: They replaced and relocated a gas furnace for me.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,600

frank H.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
The serviced man quickly found the problem and corrected it.
Description of Work: The service man diagnosed and solved the problem quickly. There had been an improperly installed control apparatus which had been missed for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carolyn B.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
Even though there was a damaged part put in by the first technician and it did cause some inconvenience; we appreciated the prompt response to fix the issue. Except for one employee...we found the technicians and office staff courteous and friendly and they continue to be helpful. Their honesty and willingness to get things right was much appreciated. The gas furnance is very efficient and a great backup to our woodstove. We find it is far more economical than our old furnance and appreciate the lower gas bills. We would definitely go to this company again.
Description of Work: Installation of a energy efficient gas furnance. The technicians showed up punctually to install the new furnance. The next weekend, we had to go out of state and when we came back the furnance would not work. A different workman showed up promptly to check what was wrong. He found a damaged part, ordered a new one and and came back as soon as the new part came in and installed it. We were fortunate that we had a woodstove as backup for heat. The furnance has worked great since the new part was installad. We also go to pick up our filters at their office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

    Contact information

    1006 S Pacific Hwy PO Box 379, Talent, OR 97540

    www.nationalheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 3:00 PM
    Tuesday:
    8:00 AM - 3:00 PM
    Wednesday:
    8:00 AM - 3:00 PM
    Thursday:
    8:00 AM - 3:00 PM
    Friday:
    8:00 AM - 3:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Fireplaces,
    Air Duct Cleaning

    FAQ

    National Heating & Air Conditioning Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 3:00 PM

    Tuesday: 8:00 AM - 3:00 PM

    Wednesday: 8:00 AM - 3:00 PM

    Thursday: 8:00 AM - 3:00 PM

    Friday: 8:00 AM - 3:00 PM

    Saturday: Closed

    National Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, National Heating & Air Conditioning Inc offers free project estimates.
    Yes, National Heating & Air Conditioning Inc offers eco-friendly accreditations.
    No, National Heating & Air Conditioning Inc does not offer a senior discount.
    Yes, National Heating & Air Conditioning Inc offers emergency services.
    Yes, National Heating & Air Conditioning Inc offers warranties.
    National Heating & Air Conditioning Inc offers the following services: Installation heating and air conditioning, duct cleaning, duct leakage testing, duct sealing repair & replacement, air quality, heat pumps, air filtration, humidifiers & gas fireplaces.
    Home performance testing

    Contact information

    1006 S Pacific Hwy PO Box 379, Talent, OR 97540

    www.nationalheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 3:00 PM
    Tuesday:
    8:00 AM - 3:00 PM
    Wednesday:
    8:00 AM - 3:00 PM
    Thursday:
    8:00 AM - 3:00 PM
    Friday:
    8:00 AM - 3:00 PM
    Saturday:
    Closed