THE STOVE DOCTOR

Contacted in October for install, they waited until January to order parts, then delayed install for another month. We mutually agreed to cancel our business together since I actually need heat THIS winter. Not an F rating because they did refund my deposit. But I've spent $$$ in electric bills with space heaters while waiting for this install, which then never happened. I really don't understand what happened with these folks. Would not recommend.

I called to make an appointment for my gas log system to be serviced in late December, following an ice storm and prolonged power outage (4 days for us), and after calling around to other companies, Jim was the one who could come out soonest, though it was still three weeks out. This was unfortunate but understandable given the sudden demand of the local economy for alternative heat sources. Jim arrived right on time for the appointment and got to work right away. He thoroughly inspected the chimney, damper, and gas log system and turned it on, to make sure it worked. He noticed that the flames were very uneven, so he turned it off and rearranged the logs for a beautiful and even burn. He walked me through several options about how I could optimize my heat output from a gas fireplace if I were interested in upgrading, which I wasn't. He also educated me on how to safely use the system and options for keeping the cats and my about-to-be-crawling infant daughter from playing in there with the vermiculite. After I expressed that this, at least in the short-term, would only ever be a source of emergency heat, he made sure to drive home safety precautions to take since there is no safety spacer installed on the damper (which will also conserve energy by eliminating drafts). Jim did an excellent job and shared a lot of excellent information and options about what I can/should do to maximize heat, minimize drafts, and keep myself and family safe. The only critical thing I can say about his visit was that when he turned on the fireplace before he rearranged the logs, one of the logs got quite hot on one edge. Perhaps out of concern for the tile surround (not wanting to risk cracking/chipping it) he placed the logs on his plastic tarp that was laid out over the carpet. When he went to grab one of the logs, we notice that it had melted through the tarp, but, thankfully, appeared not to have noticeably damaged the carpet. Obviously, nothing happened to the carpet, but I think we can both chalk it up to a good learning experience.

Excellent service as always. Super professional, thorough cleaning and left no mess behind. Highly recommend!

unknown

Jim and his wife are both great. Friendly, down to business, and happy to answer questions. I will never have anyone else work on my pellet stove.

unknown

Jim and his wife, Chrissy, were professional, kind and knowledgeable. Even though the company was extremely busy with appointments being made two weeks out, they found a way to fit me in during this cold freeze. I recommend using them and will use their service for annual stove checks.

The Stove Doctor came on time laid down a tarap by my gas fireplace. He checked and cleaned the fireplace. Had to tighten a loose connection. He was professional and explained everything.

unknown

Great customer service, very prompt and professional. The starter had some issues after they replaced it and they came right out and adjusted it. I would certainly recommend this company and will continue to have them service my pellet stove.

After FOUR warranty service calls, grudgingly provided by the West Eugene stove shop that sold me my Harmon P43 Pellet Stove, Stove Doctor correctly identified what had been the problem all along and fixed it. Very professional, prompt, and competent. Highly recommended!!!

I want to say that maybe I misunderstood the service they provide. We thought we would get a chimney/fireplace inspection because we just moved into this house and the fireplace has a very old blower motor attached and we just wanted to make sure that we had a healthy chimney/fireplace. Well, they were late first of all but that is okay with us as we were home and things happen to make people late so we didn't mind. The service provider looked in our fireplace and told us how our very old blower unit worked, saw a dead bird he said he would remove (but didn't) and then he said he would get his father to write up a bid for additional work if we wanted to have a new stove/blower installed. We didn't get the bid until we called a few weeks later. The extremely nice woman on the phone apologized profusely about the oversight...again, we understand...things happen and it was the holiday period. Her husband returned and gave us a bid but not in writing. Just somehow it seemed like not a lot of service for $95.00. - somehow we thought we would get a chimney inspection, a bit more that a flashlight up the inside of the fireplace. We do feel that we can use the blower motor for a while, though, so I guess we did get something from it. I really hate to write a negative review when they have nothing but A's from the rest of their customers. Maybe it was us. Maybe they do the best stove installations in the world but we will get our work done from somebody else. Please read all reviews from their other customers to balance out our perceptions.

There wasn't so much as a piece of dust left in my house. They were very thorough, polite and tidy....booties on shoes and everything. Considering it was a filthy pellet stove from sitting for years, I was very pleased with their consideration. I was kept informed at every step and he made sure I completely understood everything about my stove before he left. They made a special trip for me since I have been a long time customer...the LaPine house is totally out of their area. But if you have a stove around the valley area, you cannot do any better than The Stove Doctor. Reasonable prices, incredible knowledge and work ethics and just about the nicest family business you could ever hope to hire.

Since my pellet stove is getting old and is my only heat so it is heavily used, he has come twice yearly (once maintenance and once service). He is nice, professional and always keeps the house from getting dirty or sooty and safety is his prime concern. He is a pleasure to talk with and deal with. He has had to make or retrofit a couple parts for me and he always does it quick. He arrives on time (or calls if his prior stop takes long) and he tries to make all his yearly maintenance calls in our town on one day. He quickly fixed my self-ignition lighter. He loves dogs.

My experience was okay. I have it done every couple of years. I don't like having to pay to much. It is not fun when you get the nasty surprise of things needing to be repaired. They are always professional. They were here when they said they would be.

he showed up on time, evaluated the fireplace and gave me a clear estimate. He returned when expected and completed the work. When a problem developed a few days latter he quickly came back and fixed it. Very nice person to have in my home.

I have had Jim clean and repair my stove for the last 10 years. His wife Chrissy calls me to schedule the appointment in the summer and they always work with my schedule. he orders parts when needed and is gives good estimates and always dose a good job. I leave a key to the house for him if I need him to fix the stove and I can't be there. They are a very small company just him and his wife or son. I would never think of using anyone else. He always leaves the house just as clean as it was. He always takes his shoes off before he comes in. He will move small furniture if I forget to. Very friendly to Me and my dogs and cat.

We scheduled two appointments, the first was more to check it out and the second to perform the work. Both times Jim arrived right on time, and was very careful to remove shoes and use drop cloths. Having done this for many years, his custom built filtering system on his vacuum was unbelievable, no dust in the air or odor of any kind. Whenever I vacuum the pellet stove, I can smell it in the air. The Stove Doctor had been recommended by a few different people and the service was fantastic, from the initial call to their office, follow up calls, the reminder the evening before each appointment. No wonder he has such a great reputation.

smooth, clean, efficient

We have needed parts replaced, service and general upkeep. He is always professional and gets the job done. I choose family businesses and am never disappointed in their service. I would recommend them to my friends and family.

Jim is very professional. He gave me an estimate of the cost and labor to replace the auger motor within a few days. The estimate was exactly what he had told me. When he was done everything was cleaned up. I have used Jim for 10 years and would not use anyone else. I highly recommend him for any pellet or wood stove need including buying, selling, cleaning and repair.

Jim arrives promptly on time every year - sends out notices early in the spring so I know when to plan for the cleaning. All equipment is ready, he usually has one of his sons helping him (in training to take over). The job is explained thoroughly, he will discuss any issue you may have and give you ideas on making your stove run cleaner and more efficient. Advise on maintenance the owner can do to make the stove last longer. I would never use or recommend anyone other than The Stove Doctor for anyone who has a pellet stove of any brand.