Pristine Landscape Maintenance

Dustin and I exchanged multiple emails regarding some yard work I needed to have done. He stated he would be able to come by today (Wednesday) to give me an estimate. I confirmed that this would work for me and asked him when he would be by. He told me it would be between 4 and 6, although he wasn't sure exactly when. I said this would be fine, gave him my address, and requested that he call to let me know he was on his way, and provided him with both my and my husband's mobile number. We waited until after 8 pm with no contact from him in any form, not in person, by phone, or by email. There were errands we planned to run that had to be postponed in the hopes that he would show up. I never did hear a word back from him, which is fine, because if he can't even contact me to give me a reason for a no-call, no-show, he lacks the professionalism I'm looking for to do the job.

Dustin and I exchanged multiple emails regarding some yard work I needed to have done. He stated he would be able to come by today (Wednesday) to give me an estimate. I confirmed that this would work for me and asked him when he would be by. He told me it would be between 4 and 6, although he wasn't sure exactly when. I said this would be fine, gave him my address, and requested that he call to let me know he was on his way, and provided him with both my and my husband's mobile number. We waited until after 8 pm with no contact from him in any form, not in person, by phone, or by email. There were errands we planned to run that had to be postponed in the hopes that he would show up. I never did hear a word back from him, which is fine, because if he can't even contact me to give me a reason for a no-call, no-show, he lacks the professionalism I'm looking for to do the job.

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There was plenty of weeding and lots of trash removal. Dustin was very careful about not removing or harming any of the permanent plants. The yard looked great when they were through and they cleaned up everything when they were done. They got everything done in 2 days and were always on time.

First, Dustin was late arriving for the job. He did call to tell me that he was running late, but he doesn't seem to be able to start his day any earlier than 10 am. Of course, he had excuses for that. They had been working but about an hour when Dustin knocked on the door and asked if his co-worker could use my bathroom. To me, this is unprofessional and it was a bit scary. I just met these people and I didn't want a stranger coming through my house. When I declined the request, they took off for some nearby business where the man could use a toilet. Later in the day, I had to go out several times to keep the men on task, working in the and quot;priorityand quot; areas that I had requested them to address. When Dustin came to my place earlier in the week to discuss the work and give me an estimate, he told me that he believed they could do all of the work I needed in 3 hours. I suggested that he appraise the work for 4 hours, as I didn't believe they could get it done in 3. Turned out they worked for 5 hours, and still didn't complete the job. He did bill me for the 4 hours, and offered a $20 discount. I asked him to return on 6/28/2012, for 3 1/2 hours, to finish the job. He agreed. On the morning of 6/28/2012, I found an email from Dustin, sent at 8 am, asking if I still needed him to come that day or should he come the following week. And, he told me to call him. I did, and confirmed to him that I expected him to come on that day. He wouldn't give me an ETA, but indicated that he would be here. He never showed, and he never called. He will never, ever work for me again.

They came in at a very fair price. They took out all the plants very fast and very efficiently. They cleaned up after that. I could not even tell the plants were there.