O'HARA REPAIR

In February 2017, our duel fuel range needed repair and on the recommendation of the manufacturer (Thermador) we contacted O’Hara Repair. David O’Hara was prompt for the initial appointment, was cordial and quickly diagnosed the problem. We gave him an additional $168.50 to purchase the control board to repair the range with a promise to set up the next appointment in a week. He said the part would arrive within a few days. Six weeks passed without a call from O’Hara Repair. After several attempts to reach O’Hara Repair he set up the next appointment that week with a promise to be at our home between 1:00 PM and 3:00 PM. After waiting all afternoon with no call from O’Hara Repair I called him. He said he was running behind and would be at our home at 6:00 PM. Shortly after he arrived he discovered he had received the wrong part and would reorder the part. After several more weeks with no communication I once again called him and he agreed to be at our home Thursday, July 13, 2017 between 1:00 PM and 3:00 PM. After waiting all afternoon and several phone calls to his voice mail we have not seen him or had any contact with him since.

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