John's Waterproofing

see above description of problem

unknown

unknown

unknown

unknown

unknown

.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

Knowledgable and responsive company that explained thoroughly the options without bias towards one particular system they are trying to push. We will consider using this company when we decide to go forward.

The work was done as agreed to. Since the home is now in escrow, we won't have a chance to check out the performance of the sump pump, but it did its job under test conditions and I have every confidence that it will work as advertised.

Initial installation had poor workmanship: broken sump cover, improperly installed vent covers, poorly taped vapor barrier. I was surprised as I had checked references, the CCB, etc. While I would have liked it done right the first time, even good companies can mess up, and John's Waterproofing did rectify all the problems. I also wound up not using the vent covers. I would suggest that customers clarify how workers will handle obstacles in the crawl (support posts, grade changes, piping) when installing the vapor barrier. Also, be aware that humidity control may still be necessary after installation. Note: while I rate the initial installation as "FAIR", the follow-up work was quite "GOOD".

They were very professional and kind. They returned phone calls and called ahead with scheduling information. I would highly recommend this company to anyone who has basement/water issues.

They did a terrific job. They came when they said they were going to. They brought a crew in and got the job done quickly. They had to jack hammer in several places. They cleaned up after themselves and I have recommended them to several people. They also followed up with you to make sure everything was OK.

They did what they said they would do in the time they said they would do it in. Workmen were polite and pleasant. Most importantly, system appears to be working; basement is completely dry.

Company was prompt, and they took pains not to soil the rooms they traversed to get to the trap door leading to the crawl space. Men were courteous. I had numerous estimates from companies who proposed solutions ranging from putting French drains outside house to putting radial drains inside with grading. All cost was about $10,000.

The leak problem was solved!!!! The drainage system is out of sight, and so far, so good. The crew did leave a mess behind though. However, they knocked $300 off the bill... so I was pleased with their work overall.

Our house was built in 1890. The foundation is an old foundation that was poured in layers. Every year we had some pooling in the basement. It was much worse on winters with heavy rain. This rainy winter we had NO water in our basement! All of our friends with old basements were not so lucky. They arrived on time and were very professional. They estimated 2 days and they were done a little early. Note: Jack hammers are VERY loud. Our house is so small there was no place to put out cats to keep them away from the noise so I left them at the vets office. Concrete dust is REAL messy. Do as much as you can to protect it from drifting. They tried to keep the basement door closed, I should have sealed off the hall that leads to the rest of the house.

Excellent job. Initial system install got 90% of the water out of the basement but some was still getting in. John's Waterproofing found that water was also coming in from a different spot and made the additional repair without charge. Our basement has been bone-dry ever since.

I CALLED SEVERAL COMPANIES, BUT THIS IS THE ONLY COMPANY THAT RESPONDED. THEY CAME OUT TO LOOK AT THE PROBLEM, BUT WE DID NOT RECEIVE AN ESTIMATE FROM THEM. THEY CALLED ME THAT FRIDAY (HE CAME OUT ON MONDAY, NOV 7) AND SAID THEY CANNOT SCHEDULE ME UNTIL THEY GET A SIGNED CONTRACT BACK (WE STILL HAD NOT RECEIVED AN ESTIMATE). WE MAILED THE INFORMATION BACK TO SECURE THE JOB ABOUT A WEEK AGO, THEY THEN SCHEDULED ME FOR THE 22ND OF NOVEMBER. THEY CALLED LAST FRIDAY (NOV 18TH) AND SAID THEY WOULD NEED TO POSTPONE THE WORK UNTIL NEXT MONTH (I HAD ALREADY SENT BACK THE PROPOSAL ACCEPTING THE DATE THEY SCHEDULED FOR NOV. 22ND - TOMORROW). THEY SAID THEY WOULD BE ABLE TO COME OUT EARLY DECEMBER (1ST WEEK) BECAUSE THEY HAD SOME COMMERCIAL JOBS THAT CAME UP. WE STILL HAVE AN ACTIVE LEAK THAT REALLY CAN'T BE PUT OFF. THE WEATHER IS DRY FOR NOW, BUT I AM NOT REAL HAPPY WITH JOHN'S WATERPROOFING FOR PUTTING ME OFF FOR A LARGER JOB.